BASIC FUNCTION基本職能 在指定范圍內負責開展與公司客房及會議客戶的良好關系，以確保和增加酒店銷售指標完成。 Responsible formanaging and developing corporate accounts and corporate meeting accountswithin assigned territory / market segment to generate sales and achieve hotelsales plan and profit targets DUTIES AND RESPONSIBILITIES職責和責任 1.?在指定業務范圍內規劃并發展與公司客房及會議客戶的良好關系，從而確保酒店銷售指標完成。 Prospectand develop strong relationships with meeting planners, convention organizers,associations, corporate and commercial accounts within assigned territory togrow sales revenue and achieve annual sales plan. 2.?對所有客戶要求在24小時內予以回復。 ?Act on and respond to all enquiries andrequests for proposals within 24 hrs. 3.?建立系統的銷售活動計劃以更有效的開展客戶，從而確保酒店銷售額的最大化。3. Formulate a systematic approach todeveloping sales plans and activities to support account set in order toachieve maximum return on sales call productivity. 4.?積極發展利用私人關系以擴大客戶范圍。 Solicits through personal calladditional sales accounts from assigned accounts. 5.?為了更好地位客戶提供服務，加強與前廳、餐飲、客房及其它部門合作配合。 Coordinates with Front Office,F&B, Banquet, Housekeeping and other related department to ensure thehighest level of customer service for our accounts. 6.?負責在銷售管理系統中及時更新工作進程。 Maintains an up-to-date record ofall sales activities and account profiles within the sales management system. 7.?每周上交以下報表：每周銷售活動情況，下周銷售計劃，競爭者和市場分析和其它報表。 Submits the following reports on aweekly basis, a summary of sales activities, forward sales plans, competitiveand market intelligence and any other report as may be required. 8.?參加會展和開展銷售掃樓及出差等活動，以擴大銷售范圍。 Participatesactively at assigned trade shows, sales blitz and sales trip to gain exposurefor the hotel?andsecure sales leads. 9.?參加每周由銷售總監或銷售副總監的會議， 并協助銷售總監或者銷售副總監管理團隊。 Attendsweekly sales meetings and other meetings as assigned by ADOS or DOS， Assist DOS or ADOSin managing sales team. 10.?完成其它委派的任務。 Performsother duties and responsibilities that may be required. 11.?每月評估銷售成績。 Tracks and measures theperformance of sales on a monthly or period basis. JOB SPECIFICATION職位要求 1.?大專及以上學歷，相關專業。 A degree in Business Administration or related discipline. 2.?至少4年國際性酒店的相關工作經驗。 Minimum 4 years’ experience in Sales in an international hotelenvironment. 3.?有進取心及良好形象。 Personable,aggressive and articulate. 4.?良好的書寫和口頭交流技巧，英文及普通語言話流利。 Fluent inEnglish and Putonghua with strong oral and written communication skills. 5.?資深處理國際市場經驗及對當地市場有很好的了解。 Establishedrelationships with key multinational accounts, commercial houses,?travelagents and tour operators.

【崗位職責】 1、全面負責公司市場銷售戰略的制定與實施，制定年度、季度、月度銷售目標及市場拓展計劃，并監督執行； 2、帶領銷售團隊開拓和維護客戶資源，建立長期穩定的合作關系，提升市場份額； 3、分析市場趨勢、競爭對手動態及客戶需求，制定針對性的銷售策略和營銷方案； 4、優化銷售流程及管理體系，提升團隊整體業績，確保銷售目標的達成； 5、協調內外部資源，推動跨部門協作，確保市場活動、品牌推廣與銷售目標的有效結合； 6、定期提交銷售數據報告及市場分析，為公司決策提供數據支持； 7、負責銷售團隊的組建、培訓及管理，提升團隊專業能力和執行力。 【崗位要求】 1、具備敏銳的市場洞察力和商業嗅覺，能夠快速把握行業趨勢及客戶需求； 2、擁有出色的銷售策略制定及團隊管理能力，能夠帶領團隊完成高業績目標； 3、具備優秀的溝通協調能力和談判技巧，能夠高效整合資源并推動項目落地； 4、抗壓能力強，適應快節奏工作環境，能夠接受挑戰并解決問題； 5、對酒店行業或相關服務領域有深刻理解者優先； 6、具備創新思維和執行力，能夠獨立策劃并推動市場銷售項目。

BASIC FUNCTION基本職責 Assists Executive Housekeeper in supervising and coordinating all activities of Housekeeping personnel. 協助行政副管家做好監督工作，并協調好所有客房員工的工作 DUTIES AND RESPONSIBILITIES 職責和義務 1.Supervises and coordinates the functions of Housekeeping personnel such as cleaning and maintaining hotel premises, storing and issuing of hotel linens. 監督協調客房部員工的工作，例如：清潔和保養客房營運場所，儲存發放酒店的布草 2.Prepares daily floor assignments of Room Attendants based on room occupancy. 根據住客率安排每天樓層服務員在樓層內的工作 3.Hands out floor keys to Floor Supervisor and lists of work priorities for the day. 分發樓層鑰匙給樓層主管，并列出當天的工作重點 4.Inspects all rooms blocked for VIPS; endorses all VIP-occupied rooms are properly cleaned and maintained. 檢查所有房間尤其是貴賓房；確認所有貴賓房的清潔和物品的完好 5.Checks regularly all floor areas and floor public areas and informs supervisors concerned regarding deficiencies. 定時檢查所有樓層區域和客房公共區域，并通知主管其不足之處 6.Spot checks all Housekeeping equipment in use and kept in storeroom. 盤點所有客房部正在使用的設備和庫存的設備 7.Trains all supervisors periodically for improvement of Housekeeping operations. 定期進行主管的培訓以提高改善客房部的運作 8.Supervises the general inventory taking of all housekeeping materials, linen and equipment. 監督管理客房部一般物品，布草和設備 9.Coordinates with other departments such as Front Office, Engineering and Laundry. 與其他部門做好協調工作，例如：前臺、工程部、洗衣房 10.Performs other duties that may be required by his superior. 履行由其上級要求的工作職責 JOB SPECIFICATION工作要求 1.College graduate 專科畢業 2.At least with 3 years’ experience 至少3年同崗位工作經驗 3. Familiar with operation of Front Office, Engineering and Laundry 熟悉前臺、工程部和洗衣房的運作 4. Personable and neat, aggressive 外貌姣好、整潔，有進取心的

BASIC FUNCTION 基本職責 Responsible for managing and supervising customer relationship services. 協助負責管理監督客戶關系服務的事宜。盡可能多的客人并提供服務 1.Greet and escort guests, handle check-in/check-out procedures, and provide efficient and courteous one-stop services. 負責酒店賓客的迎送、入住登記及退房辦理，提供高效、禮貌的一站式服務。 2.?Proactively understand guest needs, coordinate with housekeeping, F&B, conference and other departments to ensure timely resolution of guest requests. 主動了解賓客需求，協調客房、餐飲、會務等部門，確保賓客訴求及時解決。 3.?Provide personalized recommendations based on guest preferences (e.g., room type, dining, activity arrangements) to enhance the guest experience. 根據賓客偏好（如房型、飲食、活動安排等）提供定制化建議，提升賓客體驗。 4.?Be familiar with hotel facilities, services, and nearby attractions, providing accurate information and route guidance to guests. 熟悉酒店設施、服務項目及周邊景點，為賓客提供準確的信息咨詢與路線指引。 5.?Patiently listen to guest feedback, resolve complaints in a timely manner, and report to management to drive service improvements. 耐心傾聽賓客意見，及時處理投訴并上報管理層，推動服務優化。 6.? Patrol public areas to ensure cleanliness, proper facility conditions, and maintain the hotel’s high-service standards. 巡視公共區域，確保環境整潔、設施完好，維護酒店高端服務標準。 7.Assist guests in emergency situations (e.g., safety incidents, guest illness) and follow hotel emergency procedures. 在突發事件（如安全事故、客人生病等）中協助賓客，配合酒店應急流程。 JOB SPECIFICATION 工作要求 1.Educational level: Graduated from a college diploma 文化程度：大學專科畢業 2.Age: 22-40 years old 年齡： 22- 40歲 3.Experience: At least 2 years of work experience standard hotels 經驗：至少2年以上在酒店同崗位工作經驗 4.Language proficiency: fluent Mandarin; Solid English conversation skills 語言能力： 流利的普通話；英文會話能力扎實

BASIC FUNCTION基本職責 Responsible for planning, organizing, leading, supervising, coordinating, reviewing, and participating in the daily work of front desk employees. 負責計劃，組織，領導，主管，協調，審核和參加前臺員工的日常工作。 DUTIES AND RESPONSIBILITIES 職責和義務 1.Supervise, coordinate and participate in the daily work of front desk staff, such as: assigning rooms to guests; Control and handle keys, information, and correspondence for guest rooms; Provide information; Timely update the room situation for the purpose of selling rooms; Keep relevant records for statistical reporting purposes; Maintain accurate records of guest history/registration cards; Provide accurate room occupancy rates 主管協調并參與前臺員工的日常工作，如：為客人分房；控制和處理客人房間的鑰匙，信息和信件；提供信息；及時更新房間情況以便銷售房間；保留相關記錄以備統計報告；保留準確的客人歷史/登記卡的檔案；提供準確的客房入住率. 2.Ensure that the daily work of all front desk staff is carried out in accordance with the established procedures and standards 確保所有前臺員工的日常工作根據擬定的程序和標準進行 3.Ensure the accuracy of guest bills, room rates, and other information, and check them before handing them over to the audit 保證賬單，房價等信息的準確性，交審計進行審核 4.Ensure that guests' needs, inquiries, and complaints are appropriately addressed and resolved through mediation 確保客人的需求，詢問，投訴適當處理和調解了 5.Monitor the daily list of arriving guests, record VIP guests and other special instructions or requests, and complete them according to the requirements 監察每天的到達客人名單，記錄下貴賓客人和其他特別指示或要求并根據要求完成 6.Work closely with the housekeeping department to monitor guests' room status 與客房部密切合作留意客人的房態 7.Compare the room status report of the housekeeping department with that of the front desk department, and notify the front desk manager/guest service manager of any discrepancies 將客房部的房態報告與前廳部的比較，一旦有任何差異通知前廳部經理/賓客服務經理 8.Understand the knowledge of group members and provide training on relevant skills for front desk colleagues 了解集團會員知識，對前臺同事相關技能培訓 9.Fulfill the obligations of all department heads and other assigned tasks 履行所有部門主管的義務及其他指派的任務 JOB SPECIFICATION工作要求 1.Must be familiar with the operation of the front desk 必須熟悉前臺的操作 2.Strong oral and written communication skills 口頭表達和書面表達能力強 3.Able to communicate with people of different personalities 能與不同個性的人交流 4.Proficient in local city history, famous historical sites, shopping areas, theaters, etc., in order to provide better service to customers 精通當地城市歷史，名勝古跡，購物區，劇院，等等，以便提供給客人更好的服務 5.At least 2 years of work experience in international standard hotels 至少2年以上在國際標準酒店工作經驗 6.Language proficiency: fluent Mandarin; Master English conversation skills 語言能力： 流利的普通話、掌握英文會話

BASIC FUNCTION基本職責 To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.? 通過協調運營計劃來達到酒店銷售目標，并以此監管預訂部的運營。 DUTIES AND RESPONSIBILITIES 職責和義務 1. Sell the products and services using up-selling and suggestive selling techniques. 運用銷售技巧和房間銷售升級推廣酒店的產品和服務。 2. Promote the Hotel’s products and services 推銷酒店的產品和服務。 3.?Develop and maintain a regular pattern of sales calls. 發展和保持定期進行銷售拜訪的模式。 4. Prepare and execute action plans which increase reservation sales and associated business. 準備和執行增加預訂銷售和相關業務的工作計劃。 5. Maintain knowledge of special rates/ offers/ promotions. 掌握關于特價，優惠，促銷活動的信息。 6. Prepare reservation sales reports. 準備預訂銷售報告。 7. Works with superior in the preparation and management of the Department’s budget. 和上級領導一起編制和管理部門預算。 8. Monitor reservation levels and inform Managers of current and future occupancy rates. 監測預訂情況，并向經理通報目前和將來的入住率。 9. Manage “no show” reservations by investigation and recording of same. 調查和記錄未按預訂抵店的預訂情況。? 10. Record special billing arrangements for groups and conventions. 對團隊和會議的特別賬單安排進行記錄。 11.?Maintain an organized, cleanwork area and any accurate filing system. 保持工作區域的整潔，正確維護預訂資料的歸檔工作。 12.?To check all arrival bookingsto ensure guest details are updated accurately and appropriate amenities arearranged properly. 檢查和更新所有預計抵店客人的預訂信息，安排相應的服務。 13.?Administer and processcommission program and vouchers of the hotel. 每天負責傭金管理和旅行社訂房憑證的處理。 14.?To ensure queues on internetare cleared everyday and insert bookings in to the PMS. 處理每天的通過因特網的預訂，確保所有這些訂房輸入到酒店的電腦系統。 15. Assist with theReservation Manager in maintaining an updated and accurate profile managementin GCH. 協助預訂部經理維護、更新GCH系統中的文檔資料。? 16.?Assist Reservation Manager inco-coordinating weekly Reservation Meeting 協助預訂部經理開好每周一次的預訂部會議。 17.?To review and dune-tuneexisting operation procedures so as to provide efficient service, accurateinformation to both internal and external customers, at the same time, tomaintain associate satisfaction. 不斷改進現有的操作規程來為酒店內部和外部客人提供及時、有效的服務和準確的信息，同時保持員工的滿意度。

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers. 協助工程主管進行酒店整體維修保養，確保在你的專業領域中高標準完成工作，滿足客戶的需求和期望。 Provide special expertise and handle all repair and maintenance of various electrical systems.? 為各類電氣系統提供專業支持并處理所有相關的維修和保養? Provide special expertise and handle high voltage electrical systems as required.? 需要時，為強電電氣系統提供專業支持和維修 Attends to repairs and maintenance of electrical circuits in all areas of hotel control.? 酒店所有區域電路的維修和保養 Attends preventive maintenance on electrical panels/ equipment.? 配電板/電氣設備的預防性維修 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel處理酒店范圍內的各類維修和保養工作，包括酒店的新增和延伸設施或由酒店提供維修保養的任何其他 Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.? 對現有的系統提出改進建議，從而優化該系統的運作效率和經濟節約 Participates in Hotel Energy Conservation Program.? 參加酒店節能計劃 Attends to all work request and repairs and maintenance works? 處理所有工作請求和檢修工作? Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.? 在沒有當班工程師/總工程師指導的情況下，主動并預見性地實施預防性維修計劃中規定的任務。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.? 負責各類設備的檢修和相關服務，如，洗衣設備、廚房設備、加熱設備、通風和空調設備、包括發動機、泵、風扇、水處理裝置、污水處理裝置和發電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設備和系統 Be responsible for the maintenances and repairs of all aspects of the electronic system such as Fire alarm control system, BAS, CCTV, CATV, PABX/AV, etc. in accordance with approved standards to achieve optimum operating efficiency at all times. Be responsible for assisting electrician to do other electrical works. Implement other services or duties as requested by Director of Engineering or Assistant Chief Engineer.? 負責按認可的標準保養和維修酒店所有的弱電系統如消防報警系統、樓宇自控系統、監控系統、有線電視、交換機/音響系統等，使之一直達到運轉效果。協助強電電工進行其它強電工作。執行工程總監或助理總工分派的其它公所或任務。 QUALIFICATIONS AND REQUIREMENTS任職要求? Technical school graduate in electrical trade or obtain vocational training plus 2 years of experience in electrical work and prefer 1 year in hotel experience, or an equivalent combination of education and experience.? 技術學校電氣專業畢業或接受過職業培訓加上2年電氣相關的工作經驗，擁有1年酒店工作經驗者優先，或擁有同等的教育和經歷 Professional certification and license if required by law.? 持有法律可能要求的職業證書和許可證。

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers.? 協助工程主管進行酒店和建筑的整體維修保養，確保在你的專業領域中高標準完成工作，滿足客戶的需求和期望 Carries out repairs and maintenance of domestic hot & cold water systems, cooling water systems, storm and sanitary sewer systems, irrigation/fountain water systems and swimming pools.? ?實施國產冷熱水系統、冷卻水系統、風暴和衛生下水道系統、灌溉/噴泉供水系統和游泳池的維修和保養? Carries out electric arc or oxy acetylene welding. 實施電弧焊接和氧乙炔焊接 Replacement or new construction projects which may include GI, PVC and cast iron piping and fabrication of necessary brackets supports for installation.? 更換或新的施工工程，可能包括安裝白鐵皮、PVC和鑄鐵管道和必要的托臂支架的裝配 Attends to repairs or replacement of all bathroom / toilet fixtures in guest rooms, public areas and back-of-the-house areas.? 負責客房、公共區域和酒店后勤區域所有廁所/盥洗室固定裝置的維修或更換 Cleans all manholes and clears sewage and storm water line blockages using sneaker machine or ropes and ring arrangement as required.? 清潔所有檢修孔，并根據需要，使用疏通機、繩或環清理下水道和風暴水管的堵塞 Operate boiler and attend all repair works related to steam supply. 操作鍋爐和負責蒸汽供應的所有相關維修工作 Attend to all related work to natural gas? 負責天然氣的所有相關工作 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.? 負責酒店范圍內的各類維修和保養工作，包括酒店的新增和延伸設施或由酒店提供維修保養的任何其他物業。 Participates in Hotel Energy Conservation Program.? 參加酒店節能計劃? Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.? 在沒有當班工程師/總工程師指導的情況下，主動并預見性地實施預防性維修計劃中規定的任務。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.? 負責各類設備的檢修和相關服務，如，洗衣設備、廚房設備、加熱設備、通風和空調設備、包括發動機、泵、風扇、水處理裝置、污水處理裝置和發電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設備和系統 QUALIFICATIONS AND REQUIREMENTS任職要求? Technical school graduate in mechanical trade or obtain vocational training plus 2 years of experience in mechanical or plumbing work and prefer 1 year in hotel experience, or an equivalent combination of education and experience.? 技術學校機械專業畢業或接受過職業培訓加上2年機械或管道相關的工作經驗，擁有1年酒店工作經驗者優先，或擁有同等的教育和經歷 Obtain Boiler operating license and any other Professional certification and license if required by law.?獲得鍋爐操作許可證及法律可能要求的其他職業證書和執照。

BASIC FUNCTION?基礎職能 Responsible forthe immediate supervision and for co-coordinating the activities of personnelresponsible for guest, house laundry and dry-cleaning. Helps in the generalsupervision of work in the department and takes charge of the department andits operations in the absence of Assistant Departmental Head and DepartmentalHead. 負責監督和協調員工工作，包括客人和酒店的水洗、干洗物品。幫助監督部門內部工作，并在助理經理不在時接管其管轄事件 DUTIES AND RESPONSIBILITIES?工作職責 1.?Supervises and co-ordinates theactivities of personnel responsible for and engaged in the processing of guestand house laundry items. 監督和協調員工負責的工作及物品的洗滌進程 2.?Reports to Laundry Managermajor problems and discrepancies in count, defects, or stains in items prior tolaundry and dry-cleaning. 向洗衣房經理匯報主要問題和數目的差異，報損或在洗滌過程中出現的暇疵 3.?Ensures that guest and houselaundry items are properly sorted for washing and drying, cleaned and packedaccordingly; examines them for tears, stains and missing accessories due toprocessing; ensures that these are remedied or replaced. 確保客人及酒店物品的正確洗滌，清洗和包裝一致，確保正確性 4.?Ensures cleanliness, properhandling and maintenance of work area and equipment. 確保工作區域和機器設備的清潔和正確使用及保養 5.?Maintains daily checklist ofthings to be done for each items processed, submit same to Laundry Manager atthe end of work day. 保留每天在工作中使用物品的檢查清單,建議洗衣房經理每天結束工作前也做此工作. 6.?Shifts personnel from one jobto another as necessary and with approval of superior. 必要的換班要經過上級的同意. 7.?Performs duties common to allsupervisors and other duties as may be assigned. 履行所有主管共同的責任以及其它被安排的特殊任務. JOB SPECIFICATION?職位要求 1.?At least 2 yearcollege education 至少2年大學教育 2.?Minimum 2 years’ experience inlaundry operations 最少有洗衣房工作經驗2年 3. Familiar with overall laundry operations,including handling of equipment 熟悉洗衣房的操作，包括設備操作 4.?Possesses supervisory skills 具有監督技巧

一、酒店簡介 內江雅高瑞享酒店位于四川省內江市東興區，隸屬雅高集團旗下，酒店目前處于籌開期，預計5月底開業。 二、崗位職責 1.?熟練操作平面設計，有審美能力，制定并執行酒店推廣計劃，提升品牌知名度。 2.?創作各類宣傳文案，運營新媒體平臺。 3.?策劃組織酒店活動，負責全程跟進。 4.?維護媒體關系，處理媒體事務。 5.?分析推廣數據，優化市場策略。 三、任職要求 1.?專科及以上學歷，營銷、傳媒等相關專業優先。 2.?2 - 3年市場傳訊經驗，有酒店行業經驗優先。 3.?文案能力強，熟悉新媒體運營，懂數據分析。 4.?溝通協作佳，抗壓且有敏銳市場洞察力。 四、福利：社保、帶薪年假、宿舍、工作餐、雙休、生日福利、節假日福利等 五、工作地點 四川省內江市東興區漢安大道東三段333號

熟悉并且掌握餐飲部各營業點技能，能夠配合上級經理完成工作目標，參與到管理和協調員工，使其出色完成擺設和服務的各項工作。 1．Confers with host of function on last minute arrangements, co-ordinates with kitchen in providing for extra or in decreasing number of covers when necessary. 主持開始前的準備工作, 當發生客人有所增加或減少時協調與廚房的工作。 2．Co-ordinates with Kitchen regarding food preparation, co-ordinates with Beverage regarding necessary bar requirements. 協調與廚房的食品準備工作和飲料部的酒水工作。 3．Ensures that all necessary arrangements and preparations have been made, co-ordinates with Housekeeping, Engineering and other departments regarding special arrangements. 確保準備工作完善, 協調和管家部,工程部及其他部門的工作,特別是在特殊情況發生時。 4．Gives necessary instructions regarding set-up and service to all personnel assigned to functions,ensures that grooming and general appearance of service staff conforms to hotel standards. 給與員工必要的擺設和服務指令，確保員工儀容儀表和服務質量符合酒店要求。 5．Attends to guest complaints and request refers same to Manager when necessary. 處理客人投訴和需求并向餐廳經理匯報. 6．Computes amount to be billed, presents bill to clients, transmits payments to Outlet Cashier, co-ordinates with Accounting in collecting bills. 打單，呈帳單給客人，付款轉賬給各部門收銀員，和財務部協作收集帳單。 7．Initiates requisitions for materials and supplies needed for functions. 酒席需要的器材和物料打申請單。 8．Co-ordinates with Engineering necessary repairs, trouble reports and special projects. 必要的修理，工程改進和特殊的情況發生時，和工程部聯系。 9．Performs other duties that may be assigned by his manager. 完成由經理布置下來的任務。 JOB SPECIFICATION工作要求 1.Minimum 3 years’ experience in a hotel of international standard 酒店相關工作經驗3年以上 2.Facility in verbal and written expressions 口頭和書面表達能力好 3.Personable and aggressive 儀表端莊，富于進取心

BASIC FUNCTION基本職責 Responsible for managing and supervising customer relationship services. 協助負責管理監督客戶關系服務的事宜。盡可能多的客人并提供服務 1.Greet and escort guests, handle check-in/check-out procedures, and provide efficient and courteous one-stop services. 負責酒店賓客的迎送、入住登記及退房辦理，提供高效、禮貌的一站式服務。 2.?Proactively understand guest needs, coordinate with housekeeping, F&B, conference and other departments to ensure timely resolution of guest requests. 主動了解賓客需求，協調客房、餐飲、會務等部門，確保賓客訴求及時解決。 3.?Provide personalized recommendations based on guest preferences (e.g., room type, dining, activity arrangements) to enhance the guest experience. 根據賓客偏好（如房型、飲食、活動安排等）提供定制化建議，提升賓客體驗。 4.?Be familiar with hotel facilities, services, and nearby attractions, providing accurate information and route guidance to guests. 熟悉酒店設施、服務項目及周邊景點，為賓客提供準確的信息咨詢與路線指引。 5.?Patiently listen to guest feedback, resolve complaints in a timely manner, and report to management to drive service improvements. 耐心傾聽賓客意見，及時處理投訴并上報管理層，推動服務優化。 6.? Patrol public areas to ensure cleanliness, proper facility conditions, and maintain the hotel’s high-service standards. 巡視公共區域，確保環境整潔、設施完好，維護酒店高端服務標準。 7.Assist guests in emergency situations (e.g., safety incidents, guest illness) and follow hotel emergency procedures. 在突發事件（如安全事故、客人生病等）中協助賓客，配合酒店應急流程。 JOB SPECIFICATION工作要求 1.Educational level: Graduated from a college diploma 文化程度：大學專科畢業 2.Age: 22-40 years old 年齡： 22- 40歲 3.Experience: At least 2 years of work experience standard hotels 經驗：至少2年以上在酒店同崗位工作經驗 4.Language proficiency: fluent Mandarin; Solid English conversation skills 語言能力：流利的普通話；英文會話能力扎實

BASIC FUNCTION基本職責 Responsible for the cleanliness, and co-ordinates with Engineering regarding maintenance of the swimming pool and surrounding areas; ensures the safety and comfort of pool users. 負責清潔泳池及其周圍區域并與工程部協調好對泳池的保養工作；確保顧客的安全和舒適 DUTIES AND RESPONSIBILITIES 職責和義務 1.Observes closely activities in the swimming pool area and advises pool users on preventive and safety measures. 緊密觀察泳池區域的情況，并勸告顧客注意安全 2.Cleans and maintains regularly the swimming pool and surrounding areas, including chairs, tables, pool locker rooms and all pool equipment. 定期清潔保養泳池及其周圍區域，包括躺椅、桌子、泳池更衣室和所有泳池內的設施設備 3.Informs medical clinic, Assistant Executive housekeeper and immediate supervisors of any accident and readily renders first aid assistance to victims. 向醫務室、行政副管家和主管匯報意外事故并給與受害者第一時間的急救 4.Checks chlorine and acid contents of pool water, records results in logbook reports same to supervisor. 檢查池水氯氣和酸的含量，做好記錄并向主管匯報 5.Controls issuance of towels and locker keys to pool users and makes sure that guests sign in the log book provided for tracer purposes. 控制好發放給顧客的毛巾和更衣室鑰匙，確保顧客在記錄本上簽字 6.Attends to the needs of guests such as providing them with towels, arranging tables and chairs and others. 照顧顧客的需要，例如：為他們提供毛巾，整理桌子和躺椅等 7.Checks membership cards of guests using pool locker rooms as required. 檢查使用泳池的顧客的會員卡 8.Checks and maintains supplies room and ensures that supplies and equipment are adequate and complete for the day’s work. 檢查和保養供應室，并確保供品和設備的完好充足以滿足一天的工作 9.Makes sure that all doors are locked before signing out. 在下班前確保所有的門都被鎖上 10.Performs other related duties that may be assigned. 履行其他可能被安排的相關任務 JOB SPECIFICATION工作要求 1.At least high school graduate 高中以上學歷 2. Male, physically and medically fit 男性，身強體壯 3. Must be a strong and skilful swimmer 必須具有較好的游泳技能 4. Holder of life saver certificate 具有救生員證書 5. Knowledgeable in administering first aid measures 具有第一時間的觀念 6. Good in verbal communication 良好的口語能力

BASIC FUNCTION基本職責 Responsible for the care, maintenance and general up-keep of all gardens, landscape areas, plants, trees inside and outside of hotel. 負責所有花園、景區、植物和酒店內外樹木的照料、保養維修 DUTIES AND RESPONSIBILITIES 職責和義務 1.Sweeps and cleans all gardens and landscaped areas inside and outside of the hotel, gathers dry leaves, weeds, and places garbage in proper receptacles. 清掃所有的花園和酒店內外的景區，集中所有的落葉、雜草，并把垃圾安放在適當的容器里 2.Waters plants and trees per schedule; cultivate them regularly. 每個班次負責澆灌；定期耕種 3.Applies appropriate fertilizers and insecticides to all plants and trees per schedule. 每個班次給所有的植物適當的施肥和殺蟲 4.Performs all activities of a gardener . 履行園丁的所有工作任務 5.Keeps, takes care of and maintains a nursery for plant propagation. 保持、照料并維護好植物培養的花圃 6.Cleans all garden tools and equipment and stores them properly before signing out. 在下班前清潔整理好所有的工具和設備 7.Prepares schedule/log book for all indoor plant movement. 準備好記錄室內植物搬動情況的記錄本 8.Reports to Supervisor problems encountered in garden operation. 向主管匯報在工作時遇到的問題 9.Performs other related duties that may be assigned. 履行其他可能被安排的相關任務 JOB SPECIFICATION工作要求 1.At least Middle School Graduate 初中以上學歷 2.At least 1 years‘ experience 至少有1年的工作經歷 3.Artistic and appreciates beauty of nature 一定的審美能力

BASIC FUNCTION基本職責 Responsible for planning, organizing,conducting, leading and auditing the performance of personnel involved in BellService activities. 負責計劃，組織，領導，主管，協調，審核行李員的日常工作。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DUTIES ANDRESPONSIBILITIES職責和義務 1. Supervises the activities of Bellman andDoormen engaged in duties such as carrying baggage,rooming guests, paging, running errands andposting information on the event order board. 主管行李員日常工作包括行李遞運，安置客人，呼叫，信息傳達并在事件項目表上作記錄。 2. Answers telephone calls for Bell Serviceand attends to guest inquiries requests and complaints?regarding his section. 回答有關行李員服務的電話并處理客人對其部門的詢問要求和投訴。 3. Determines work schedule of all BellService personnel; reviews record of attendance and accomplishments of Bell Service personnelin log books; ensures that pending items are completed; takes appropriateaction. 為所有行李員制訂工作日程表，在筆記本上核查行李員任務出席和完成情況，確保未完成項目將及時完成，采取適當行動。 4. Supervises maintenance and control ofuse of Bell Service Baggage room; enforces cleanliness of?baggage room and proper procedures inreceiving, storing and issuing baggage. 主管行李房的使用和維護，處理行李房的清潔事務并根據適當程序收取、存儲和處理行李。 5. Ensures that personnel are alwaysproperly groomed neat and orderly and proper in manner and?deportment. 確保員工儀表得體、干凈有序、并能使用適當的禮儀。 6. Keeps superior informed regarding theperformance of his section; suggests possible ways and?means of improving service. 向上級領導反饋員工表現的事宜，對提高服務質量的方式方法提出建議。 7. Appraises performance of subordinatesand recommends appropriate action basing on results of?rating. 根據情況表揚員工的表現和推薦良好的行為。 8. Identifies training needs ofsubordinates of personnel within his section. 如有需要則進行部門內部人員培訓。 9. Performs such other duties common to allsupervisors and other duties as may be assigned. 完成領導安排的其他工作。

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers.? ?協助工程主管進行酒店和大廈的整體維修保養，確保在你的專業領域中高標準完成工作，滿足客戶的需求和期望 Attends to repair and maintenance of refrigeration equipment such as centrifugal Chillers, air cooled Chillers, walk in cold room and freezer rooms and other commercial/industrial refrigeration equipment.? 負責制冷設備的維修和保養，如，渦輪冷凍機、風冷式冷凍機、步入式冷藏室和冷凍室及其他商用/工業制冷設備 Attends to repair and maintenance of air conditioning equipment such as window units, package units and fan coil units.? 負責空調設備的維修和保養，如窗式空調、柜式空調和風冷式空調等 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.? 負責酒店范圍內的各類維修和保養工作，包括酒店的新增和延伸設施或由酒店提供維修保養的任何其他物業 Participates in Hotel Energy Conservation Program.? 參加酒店節能計劃 Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.? 在沒有當班工程師/總工程師指導的情況下，主動并預見性地實施預防性維修計劃中規定的任務。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.? 負責各類設備的檢修和相關服務，如，洗衣設備、廚房設備、加熱設備、通風和空調設備、包括發動機、泵、風扇、水處理裝置、污水處理裝置和發電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設備和系統

BASIC FUNCTION基本職責 Responsible for all activities related to the hotel, familiar with hotel product knowledge, book rooms for guests and put the reservation information into the system, answer all external and internal calls of the hotel. Voice always brings joy to conversation. Management and training of GSC staff. 負責所有與酒店相關的活動，熟悉酒店產品知識，為客人預定房間并將預定做入系統，接聽酒店所有外線和內線電話。聲音總是能使人在交談中感到愉悅。總機員工的管理和培訓。 DUTIES AND RESPONSIBILITIES 職責和義務 1.Greet guests at all times in a friendly and helpful manner, and try to understand and address them by name. 隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。 2.Be familiar with standard departmental work procedures. 熟知部門標準工作程序。 3.Answer all calls from guests according telephone etiquette and resolve the guest’s requirement. 按照標準電話禮儀接聽所有來電并解決客人的需求。 4.Record the information and needs of all callers, and communicate them to relevant departments or individuals in a timely manner. 記錄所有來電者的信息和需求，并及時傳達給相關部門或個人。 5.Understand the activities that will be held in the hotel within three days, so as to answer the guests' inquiries 了解三天內酒店將舉行的活動，以便客人詢問時為客人解答。 6.Familiar with all the products that the hotel can provide to improve the hotel's operating income. 熟悉所有酒店可以提供的產品，為酒店提高營業收益。 7.Keeps abreast of changes in financial policies and work procedures. 隨時留意財務政策和工作程序的變化。 8.Responsible for responding to guest requests for safe deposit box service at all times. 隨時負責回應客人關于使用保險箱服務的要求。 9.Be familiar with all special promotions such as: seasonal package programs, frequent guest discount programs. 熟知所有特別促銷活動，如：季節性套餐計劃、常客優惠計劃等。 10.Handles guest complaints, inquiries and requests, include morning call and telephone DND. and refers problems to manager if unable to provide assistance themselves. 處理客人的投訴、問詢和請求，包括叫醒服務，房間免打擾等等。如果自己無法提供協助，則將問題轉給經理。 11.Every effort is made to ensure that guests will leave the hotel with a good impression of the service they received. 盡一切努力確保客人在離店時會對酒店的服務有很好的印象。 12.Keep the work area neat and orderly at all times . 隨時保持工作區域的整潔和有序。 13.Develop training plan and complete monthly training report. 制定培訓計劃和完成每月培訓報告。 14.Obey the work arranged by the superior and complete it efficiently 服從上級安排的工作并高效完成 JOB SPECIFICATION工作要求 1.Proficient in various aspects of protocol work 精通總機各項工作內容 2.Good communication and computer operate skills 良好的溝通和計算機操作能力 3.Responsible, strictly confidential, meticulous, and practical 有責任心、嚴守機密，仔細認真，講求實效 4.Having management skills 具有管理能力 5.Priority given to candidates with relevant and equivalent job experience 同等崗位工作經驗者優先

BASIC FUNCTION基本職責 Responsible for all activities related to the hotel, familiar with hotel product knowledge, book rooms for guests and put the reservation information into the system, answer all external and internal calls of the hotel. Voice always brings joy to conversation. 負責所有與酒店相關的活動，熟悉酒店產品知識，為客人預定房間并將預定做入系統，接聽酒店所有外線和內線電話。聲音總是能使人在交談中感到愉悅。 DUTIES AND RESPONSIBILITIES 職責和義務 1.Greet guests at all times in a friendly and helpful manner, and try to understand and address them by name. 隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字 2.Be familiar with standard departmental work procedures. 熟知部門標準工作程序。 3.Answer all calls from guests according telephone etiquette and resolve the guest’s requirement. 按照標準電話禮儀接聽所有來電并解決客人的需求。 4.Record the information and needs of all callers, and communicate them to relevant departments or individuals in a timely manner. 記錄所有來電者的信息和需求，并及時傳達給相關部門或個人。 5.Understand the activities that will be held in the hotel within three days, so as to answer the guests' inquiries 了解三天內酒店將舉行的活動，以便客人詢問時為客人解答。 6.Familiar with all the products that the hotel can provide to improve the hotel's operating income. 熟悉所有酒店可以提供的產品，為酒店提高營業收益。 7.Responsible for responding to guest requests for safe deposit box service at all times. 隨時負責回應客人關于使用保險箱服務的要求。 8.Be familiar with all special promotions such as: seasonal package programs, frequent guest discount programs, 熟知所有特別促銷活動，如：季節性套餐計劃、常客優惠計劃。 9.Every effort is made to ensure that guests will leave the hotel with a good impression of the service they received. 盡一切努力確保客人在離店時會對酒店的服務有很好的印象。 JOB SPECIFICATION工作要求 1.Standard Mandarin, sweet voice, moderate speaking speed 普通話標準，聲音甜美，語速適中 2.Good communication and computer operate skills 良好的溝通和計算機操作能力 3.Responsible, strictly confidential, meticulous, and practical 有責任心、嚴守機密，仔細認真，講求實效 4.English speaking proficiency is preferred 英語口語熟練者優先

BASIC FUNCTION基本職責 1.?Responsiblefor recording, reporting, controlling and accounting for volume and actual costof food, beverage and operating supplies and equipment purchased/used by thehotel. 有記錄、報告及控制的職責,負責計算酒店使用或購買的食品、飲料、經營用品及設備的數量和實際成本。 2.?Responsiblefor storing, issuing and accounting of food, beverages, general supplies andoperating equipment. 負責食品、飲料、總倉物品及營業設備的儲存、發放和記錄。 DUTIESAND RESPONSIBILITIES職責和義務 1.?Check allreceiving records for food, beverage, operating supplies and operatingequipment against purchase orders to verify quantity, prices and extensions. 收進的食品、飲料、經營用品、經營設備必須要有采購訂單,并要檢查其數量、單價和金額是否與訂單上一致。 2.?Verifythat all items received with or without invoices have been properly recorded inthe receiving clerks’ daily receiving summary. 檢查所有收到的物品,無論有無發票都要正確無誤地登記在收貨員每日收貨記錄匯總表上。 3.?Postquantities and prices of all items received and withdrawn from storeroom torequisition slips and perpetual inventory record daily. 每日將收到的和領料單上記錄的物品數量及單價進電腦,存貨使用永續盤存制。 4.?Spotcheck stocks in storeroom, compares actual with recorded inventory and informsHead Storekeeper and Cost Controller of inventory shortages. 對倉庫盤點后,與存貨實際記錄的數量進行對比,若有存貨短缺報告給倉庫主管及成本控制經理。 5. Verifysignatures and authorization on all requisition slips.? 檢查領料單上簽名及是否在授權范圍內。 6.?Summarizeall requisitions and issues slips of the different departments and sections asto proper accounting classifications i.e. food, beverage, general supplies,engineering supplies, operating?equipment, etc. 按照會計上的分類將所有不同部門或區域的領料單匯總,如分食品、飲料、總倉、工程用物品、經營設備等。 7.?Accountand verifies all kitchen transfers and inter-bar transfers for proper cost monitoringon a daily basis. 每日計算并審核廚房及酒吧內部調撥單,保證成本進行正確的分配。 8.?Accountthe food cost of officer’s checks based on previous month’s food costpercentage by outlet and department. 在上個月食品成本率基礎上按照營業點和部門計算行政用餐的食品成本。 9.?Preparedaily and monthly food and beverage cost report according to establishedprocedures. 根據已建立的程序制作每日和每月成本報表。 10.?Calculateand summarizes potential costs of food and beverage for management use. 計算和匯總潛在的食品飲料成本以滿足管理的需要。 11.?Preparereconciliation of food, beverage and storeroom supplies for the month. 每月編制食品、飲料及總倉物品的調節表。 12.?Checkand verify the count, measurement, weight and sorting of all incoming food,beverage, supplies and operating equipment. 對所收食品、飲料、用品及設備的數量、計量、重量及分類進行檢查和審核。 13.?Checkthe receiving records. 復查收貨時所作的收貨單。 14.?Ensurethat a complete file of Receiving Records are maintained. 確保收貨記錄的完整性。 15.?Ensurethat copies of Receiving Records are properly distributed. 確保收貨記錄的其他幾聯的被正確分發。 16.?Ensurethat goods received are immediately delivered to storerooms or requisitioningdepartments. 確保所收物品立刻進倉或發往申請部門。 17.?Performother duties as may be assigned. 履行可能交辦的其他任務。 18.?Have acomplete understanding of the hotel’s employee handbook and adhere to theregulations contained therein. 完全理解酒店員工手冊并遵守它們。 19.?Have acomplete understanding of the hotel’s policy relating to fire, safety andhealth. 完全理解酒店有關消防、安全、健康的政策。 20.?Carryout any other reasonable duties and responsibilities as assigned. 執行任何被安排的合理的職責和義務。