With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

崗位職責(zé) ·?通過和管理層建立良好的工作關(guān)系來支持酒店的管理戰(zhàn)略，尤其是和總經(jīng)理，商務(wù)發(fā)展經(jīng)理，財務(wù)經(jīng)理和人力資源經(jīng)理。 ·?全力關(guān)注酒店的經(jīng)營戰(zhàn)。 ·?積極參與酒店內(nèi)的管理核心項目。（固定資產(chǎn)，裝修改造，培訓(xùn)和對客服務(wù)） ·?確保賓客服務(wù)部的員工接受規(guī)范的促銷培訓(xùn)并致力于更好的推銷產(chǎn)品，以此來積極支持商務(wù)發(fā)展部的工作。 ·?對酒店的所有區(qū)域例行檢查。 ·?在賓客服務(wù)部完成計劃的餐飲和房務(wù)利潤。 ·?具有細節(jié)的成本控制方法。每月分析成本并制定行動計劃(每間占有房的成本，食品成本，酒水成本，工資包含加班，其他花費，小時工和外包服務(wù))。 ·?確保所有的勞動力是根據(jù)需求/活動/季節(jié)來合理安排的。捕捉集團合作或外包的機會來平衡質(zhì)量和成本。 ·?共同開發(fā)維護和關(guān)注來自商務(wù)發(fā)展的收入（房價，數(shù)量或宴會），以確保收入與成本之間的最高水平。 ·?確保所采購的物品物有所值。 ·?用專業(yè)的和激勵的方法管理直接管理范圍內(nèi)的團隊。（如：主廚，賓客服務(wù)經(jīng)理，賓客服務(wù)支持經(jīng)理，物業(yè)管理經(jīng)理） ·?為直接管理范圍內(nèi)的部門設(shè)立目標(biāo)。 ·?定期評估表現(xiàn)。 ·?在必要時提供教導(dǎo)和指導(dǎo)。 ·?推薦相關(guān)的工資回顧。 ·?合理的處理不良表現(xiàn)。 ·?確立發(fā)展需求和事業(yè)發(fā)展路線。 ·?組織定期的營運會議包含直接管理范圍內(nèi)的分部門。 ·?與人力資源部一起挑選高質(zhì)量的員工。 ·?確保健全的績效管理制度，在必要時采取處罰行動。 ·?很好的管理運營部的員工，并確保他們清楚目標(biāo)并通過了完善的培訓(xùn)，以及最合理的部署。 ·?為每位員工設(shè)定清晰的工作任務(wù)。 ·?靈活的為分配員工以確保生產(chǎn)力的合理化（和人力資源經(jīng)理）。 ·?尋找外包的機會。 ·?確保在各部門里有一位接受過部門培訓(xùn)員培訓(xùn)的員工，為部門制定培訓(xùn)計劃，推出季度培訓(xùn)計劃（和人力資源經(jīng)理）。 ·?確保每位員工根據(jù)部門服務(wù)標(biāo)準(zhǔn)接受系統(tǒng)的工作技能培訓(xùn)和對客服務(wù)標(biāo)準(zhǔn)，記錄要保留（和人力資源經(jīng)理）。 ·?確保有效地進行雙向溝通。 ·?確保員工按時參加先期和后期的培訓(xùn)。 ·?確保排班表是根據(jù)酒店的需求制定的并遵循了勞動法。 ·?確保酒店運營維持在最高的質(zhì)量標(biāo)準(zhǔn)，不違背品牌價值和標(biāo)準(zhǔn)。 ·?盡可能的提供高標(biāo)準(zhǔn)的服務(wù)。 ·?積極跟進SALT和AQ、有效率的采取整改措施。 ·?積極地討論如何進一步的改革以及重新制定標(biāo)準(zhǔn)的可能。 ·?確保不違反品牌標(biāo)準(zhǔn)和logo的使用規(guī)定。 ·?確保各餐廳一貫的遵循服務(wù)標(biāo)準(zhǔn)。 ·?確保食品和酒水質(zhì)量。 ·?確保廚房遵循標(biāo)準(zhǔn)，提供有效率的和高質(zhì)量的服務(wù)。 ·?確保餐飲采購、菜單工程滿座成本收益的優(yōu)先次序。 ·?與總經(jīng)理一起開發(fā)實施新的餐飲理念。 ·?促動賓客服務(wù)經(jīng)理與商務(wù)發(fā)展部共同創(chuàng)造本清利厚的餐飲推廣活動（菜單/價錢/推廣）。 ·?輔助商務(wù)發(fā)展經(jīng)理建立一個有效的具有競爭力的會議和外賣戰(zhàn)略包含價位。 ·?對競爭對手的價格和產(chǎn)品進行一年兩次的調(diào)查。 ·?確保房務(wù)區(qū)域的所有部門一貫的遵循服務(wù)標(biāo)準(zhǔn)。 ·?前臺的所有系統(tǒng)都在有效地利用，并持續(xù)地提供培訓(xùn)。 ·?確保賓客服務(wù)支持部（不論外包與否）使用最低的成本，達到高質(zhì)量的標(biāo)準(zhǔn)。 ·?與其他部門保持良好的合作（賓客服務(wù)支持，物業(yè)管理、財務(wù)）。 ·?每周參加賓客服務(wù)部部門會議，分析表現(xiàn)/生意和制定發(fā)展計劃。 ·?每天為賓客服務(wù)經(jīng)理提供戰(zhàn)略的指引。 ·?確保酒店的衛(wèi)生狀況良好。 ·?確保每天檢查VIP房間。 ·?確保物業(yè)管理部的運營一貫的遵循部門標(biāo)準(zhǔn)/法律/ 安保規(guī)定。 ·?確保物業(yè)管理部的各項工作均符合法律要求，技術(shù)標(biāo)準(zhǔn)和效率保持最佳水平。 ·?與物業(yè)管理經(jīng)理，尤其是總經(jīng)理，要通過細致的檢查對與客人和員工安保工相關(guān)的事宜輔以高度重視。 ·?與物業(yè)管理經(jīng)理確保POMEC的開支，其中包含能源，薪金和其他花費在遵循安全質(zhì)量標(biāo)準(zhǔn)的前提下保持最低的花費。 ·?有效的計劃維修工作來確保生產(chǎn)質(zhì)量安全。 ·?確保維修工作以及相關(guān)的事宜在第一時間解決并記錄在案。 ·?與GM/CM/FM/HRM共同制定年度預(yù)算 – 收入，固定資產(chǎn)，人員，大額項目，成本和花費。 ·?審核和批準(zhǔn)營運部門的所有花費。 ·?堅持酒店安全制度、緊急情況處理規(guī)定和程序。 ·?確保員工充分的理解并遵守員工手冊內(nèi)容。 ·?如有必要，該部門有權(quán)更改或補充該職位描述。 ·?完成任何其他合理的職責(zé)和被指派的職責(zé)。 崗位要求 ·?學(xué)歷要求：大專以上或同等學(xué)歷。 ·?兩年以上同星級酒店同等崗位工作經(jīng)驗或相關(guān)領(lǐng)域同等經(jīng)驗 ·?酒店、旅游、商務(wù)管理專業(yè)。 ·?流利的英語說寫能力。 ·?熟練使用電腦。 ·?隨機應(yīng)變的能力，具有創(chuàng)造性。 ·?強大的商業(yè)意識，具有餐飲和房務(wù)的管理經(jīng)驗。 ·?具有不同的文化意識。 ·?有希爾頓集團內(nèi)部酒店的工作經(jīng)驗者優(yōu)先。

崗位職責(zé) 1、通過與酒店總經(jīng)理，營運經(jīng)理，財務(wù)經(jīng)理和人力資源經(jīng)理建立高效的工作關(guān)系去實施酒店的總體管理戰(zhàn)略。 2、在與市場銷售有關(guān)的酒店戰(zhàn)略計劃和總體經(jīng)營目標(biāo)方面，向總經(jīng)理提供建議和支持，樹立酒店良好的品牌形象。 3、維護集團的標(biāo)準(zhǔn)、品牌的一致性和酒店的形象。 崗位要求 希爾頓花園酒店職位始終要以賓客的利益為重并與其他團隊成員密切合作。若要成功地應(yīng)聘這一職位，您的態(tài)度、行為、技能和價值觀應(yīng)符合下列標(biāo)準(zhǔn): 1、具備優(yōu)秀的銷售技能和技巧。 2、通過探討和聆聽，具備善于發(fā)掘客戶需求的能力。 3、具備果斷、自律的性格。 4、具備高度的自信心，工作的熱情和主動權(quán)。 5、擅長與不同的人打交道。 6、具備相關(guān)銷售經(jīng)驗。 7、酒店專業(yè)或相關(guān)經(jīng)驗的優(yōu)先。

BASIC FUNCTION基本職責(zé) Responsible for planning, organizing, leading, supervising, coordinating, reviewing, and participating in the daily work of front desk employees. 負責(zé)計劃，組織，領(lǐng)導(dǎo)，主管，協(xié)調(diào)，審核和參加前臺員工的日常工作。 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Supervise, coordinate and participate in the daily work of front desk staff, such as: assigning rooms to guests; Control and handle keys, information, and correspondence for guest rooms; Provide information; Timely update the room situation for the purpose of selling rooms; Keep relevant records for statistical reporting purposes; Maintain accurate records of guest history/registration cards; Provide accurate room occupancy rates 主管協(xié)調(diào)并參與前臺員工的日常工作，如：為客人分房；控制和處理客人房間的鑰匙，信息和信件；提供信息；及時更新房間情況以便銷售房間；保留相關(guān)記錄以備統(tǒng)計報告；保留準(zhǔn)確的客人歷史/登記卡的檔案；提供準(zhǔn)確的客房入住率. 2.Ensure that the daily work of all front desk staff is carried out in accordance with the established procedures and standards 確保所有前臺員工的日常工作根據(jù)擬定的程序和標(biāo)準(zhǔn)進行 3.Ensure the accuracy of guest bills, room rates, and other information, and check them before handing them over to the audit 保證賬單，房價等信息的準(zhǔn)確性，交審計進行審核 4.Ensure that guests' needs, inquiries, and complaints are appropriately addressed and resolved through mediation 確保客人的需求，詢問，投訴適當(dāng)處理和調(diào)解了 5.Monitor the daily list of arriving guests, record VIP guests and other special instructions or requests, and complete them according to the requirements 監(jiān)察每天的到達客人名單，記錄下貴賓客人和其他特別指示或要求并根據(jù)要求完成 6.Work closely with the housekeeping department to monitor guests' room status 與客房部密切合作留意客人的房態(tài) 7.Compare the room status report of the housekeeping department with that of the front desk department, and notify the front desk manager/guest service manager of any discrepancies 將客房部的房態(tài)報告與前廳部的比較，一旦有任何差異通知前廳部經(jīng)理/賓客服務(wù)經(jīng)理 8.Understand the knowledge of group members and provide training on relevant skills for front desk colleagues 了解集團會員知識，對前臺同事相關(guān)技能培訓(xùn) 9.Fulfill the obligations of all department heads and other assigned tasks 履行所有部門主管的義務(wù)及其他指派的任務(wù) JOB SPECIFICATION工作要求 1.Must be familiar with the operation of the front desk 必須熟悉前臺的操作 2.Strong oral and written communication skills 口頭表達和書面表達能力強 3.Able to communicate with people of different personalities 能與不同個性的人交流 4.Proficient in local city history, famous historical sites, shopping areas, theaters, etc., in order to provide better service to customers 精通當(dāng)?shù)爻鞘袣v史，名勝古跡，購物區(qū)，劇院，等等，以便提供給客人更好的服務(wù) 5.At least 2 years of work experience in international standard hotels 至少2年以上在國際標(biāo)準(zhǔn)酒店工作經(jīng)驗 6.Language proficiency: fluent Mandarin; Master English conversation skills 語言能力： 流利的普通話、掌握英文會話

BASIC FUNCTION基本職責(zé) To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.? 通過協(xié)調(diào)運營計劃來達到酒店銷售目標(biāo)，并以此監(jiān)管預(yù)訂部的運營。 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1. Sell the products and services using up-selling and suggestive selling techniques. 運用銷售技巧和房間銷售升級推廣酒店的產(chǎn)品和服務(wù)。 2. Promote the Hotel’s products and services 推銷酒店的產(chǎn)品和服務(wù)。 3.?Develop and maintain a regular pattern of sales calls. 發(fā)展和保持定期進行銷售拜訪的模式。 4. Prepare and execute action plans which increase reservation sales and associated business. 準(zhǔn)備和執(zhí)行增加預(yù)訂銷售和相關(guān)業(yè)務(wù)的工作計劃。 5. Maintain knowledge of special rates/ offers/ promotions. 掌握關(guān)于特價，優(yōu)惠，促銷活動的信息。 6. Prepare reservation sales reports. 準(zhǔn)備預(yù)訂銷售報告。 7. Works with superior in the preparation and management of the Department’s budget. 和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。 8. Monitor reservation levels and inform Managers of current and future occupancy rates. 監(jiān)測預(yù)訂情況，并向經(jīng)理通報目前和將來的入住率。 9. Manage “no show” reservations by investigation and recording of same. 調(diào)查和記錄未按預(yù)訂抵店的預(yù)訂情況。? 10. Record special billing arrangements for groups and conventions. 對團隊和會議的特別賬單安排進行記錄。 11.?Maintain an organized, cleanwork area and any accurate filing system. 保持工作區(qū)域的整潔，正確維護預(yù)訂資料的歸檔工作。 12.?To check all arrival bookingsto ensure guest details are updated accurately and appropriate amenities arearranged properly. 檢查和更新所有預(yù)計抵店客人的預(yù)訂信息，安排相應(yīng)的服務(wù)。 13.?Administer and processcommission program and vouchers of the hotel. 每天負責(zé)傭金管理和旅行社訂房憑證的處理。 14.?To ensure queues on internetare cleared everyday and insert bookings in to the PMS. 處理每天的通過因特網(wǎng)的預(yù)訂，確保所有這些訂房輸入到酒店的電腦系統(tǒng)。 15. Assist with theReservation Manager in maintaining an updated and accurate profile managementin GCH. 協(xié)助預(yù)訂部經(jīng)理維護、更新GCH系統(tǒng)中的文檔資料。? 16.?Assist Reservation Manager inco-coordinating weekly Reservation Meeting 協(xié)助預(yù)訂部經(jīng)理開好每周一次的預(yù)訂部會議。 17.?To review and dune-tuneexisting operation procedures so as to provide efficient service, accurateinformation to both internal and external customers, at the same time, tomaintain associate satisfaction. 不斷改進現(xiàn)有的操作規(guī)程來為酒店內(nèi)部和外部客人提供及時、有效的服務(wù)和準(zhǔn)確的信息，同時保持員工的滿意度。

熟悉并且掌握餐飲部各營業(yè)點技能，能夠配合上級經(jīng)理完成工作目標(biāo)，參與到管理和協(xié)調(diào)員工，使其出色完成擺設(shè)和服務(wù)的各項工作。 1．Confers with host of function on last minute arrangements, co-ordinates with kitchen in providing for extra or in decreasing number of covers when necessary. 主持開始前的準(zhǔn)備工作, 當(dāng)發(fā)生客人有所增加或減少時協(xié)調(diào)與廚房的工作。 2．Co-ordinates with Kitchen regarding food preparation, co-ordinates with Beverage regarding necessary bar requirements. 協(xié)調(diào)與廚房的食品準(zhǔn)備工作和飲料部的酒水工作。 3．Ensures that all necessary arrangements and preparations have been made, co-ordinates with Housekeeping, Engineering and other departments regarding special arrangements. 確保準(zhǔn)備工作完善, 協(xié)調(diào)和管家部,工程部及其他部門的工作,特別是在特殊情況發(fā)生時。 4．Gives necessary instructions regarding set-up and service to all personnel assigned to functions,ensures that grooming and general appearance of service staff conforms to hotel standards. 給與員工必要的擺設(shè)和服務(wù)指令，確保員工儀容儀表和服務(wù)質(zhì)量符合酒店要求。 5．Attends to guest complaints and request refers same to Manager when necessary. 處理客人投訴和需求并向餐廳經(jīng)理匯報. 6．Computes amount to be billed, presents bill to clients, transmits payments to Outlet Cashier, co-ordinates with Accounting in collecting bills. 打單，呈帳單給客人，付款轉(zhuǎn)賬給各部門收銀員，和財務(wù)部協(xié)作收集帳單。 7．Initiates requisitions for materials and supplies needed for functions. 酒席需要的器材和物料打申請單。 8．Co-ordinates with Engineering necessary repairs, trouble reports and special projects. 必要的修理，工程改進和特殊的情況發(fā)生時，和工程部聯(lián)系。 9．Performs other duties that may be assigned by his manager. 完成由經(jīng)理布置下來的任務(wù)。 JOB SPECIFICATION工作要求 1.Minimum 3 years’ experience in a hotel of international standard 酒店相關(guān)工作經(jīng)驗3年以上 2.Facility in verbal and written expressions 口頭和書面表達能力好 3.Personable and aggressive 儀表端莊，富于進取心

BASIC FUNCTION基本職責(zé) Responsible for managing and supervising customer relationship services. 協(xié)助負責(zé)管理監(jiān)督客戶關(guān)系服務(wù)的事宜。盡可能多的客人并提供服務(wù) 1.Greet and escort guests, handle check-in/check-out procedures, and provide efficient and courteous one-stop services. 負責(zé)酒店賓客的迎送、入住登記及退房辦理，提供高效、禮貌的一站式服務(wù)。 2.?Proactively understand guest needs, coordinate with housekeeping, F&B, conference and other departments to ensure timely resolution of guest requests. 主動了解賓客需求，協(xié)調(diào)客房、餐飲、會務(wù)等部門，確保賓客訴求及時解決。 3.?Provide personalized recommendations based on guest preferences (e.g., room type, dining, activity arrangements) to enhance the guest experience. 根據(jù)賓客偏好（如房型、飲食、活動安排等）提供定制化建議，提升賓客體驗。 4.?Be familiar with hotel facilities, services, and nearby attractions, providing accurate information and route guidance to guests. 熟悉酒店設(shè)施、服務(wù)項目及周邊景點，為賓客提供準(zhǔn)確的信息咨詢與路線指引。 5.?Patiently listen to guest feedback, resolve complaints in a timely manner, and report to management to drive service improvements. 耐心傾聽賓客意見，及時處理投訴并上報管理層，推動服務(wù)優(yōu)化。 6.? Patrol public areas to ensure cleanliness, proper facility conditions, and maintain the hotel’s high-service standards. 巡視公共區(qū)域，確保環(huán)境整潔、設(shè)施完好，維護酒店高端服務(wù)標(biāo)準(zhǔn)。 7.Assist guests in emergency situations (e.g., safety incidents, guest illness) and follow hotel emergency procedures. 在突發(fā)事件（如安全事故、客人生病等）中協(xié)助賓客，配合酒店應(yīng)急流程。 JOB SPECIFICATION工作要求 1.Educational level: Graduated from a college diploma 文化程度：大學(xué)專科畢業(yè) 2.Age: 22-40 years old 年齡： 22- 40歲 3.Experience: At least 2 years of work experience standard hotels 經(jīng)驗：至少2年以上在酒店同崗位工作經(jīng)驗 4.Language proficiency: fluent Mandarin; Solid English conversation skills 語言能力：流利的普通話；英文會話能力扎實

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers. 協(xié)助工程主管進行酒店整體維修保養(yǎng)，確保在你的專業(yè)領(lǐng)域中高標(biāo)準(zhǔn)完成工作，滿足客戶的需求和期望。 Provide special expertise and handle all repair and maintenance of various electrical systems.? 為各類電氣系統(tǒng)提供專業(yè)支持并處理所有相關(guān)的維修和保養(yǎng)? Provide special expertise and handle high voltage electrical systems as required.? 需要時，為強電電氣系統(tǒng)提供專業(yè)支持和維修 Attends to repairs and maintenance of electrical circuits in all areas of hotel control.? 酒店所有區(qū)域電路的維修和保養(yǎng) Attends preventive maintenance on electrical panels/ equipment.? 配電板/電氣設(shè)備的預(yù)防性維修 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel處理酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他 Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.? 對現(xiàn)有的系統(tǒng)提出改進建議，從而優(yōu)化該系統(tǒng)的運作效率和經(jīng)濟節(jié)約 Participates in Hotel Energy Conservation Program.? 參加酒店節(jié)能計劃 Attends to all work request and repairs and maintenance works? 處理所有工作請求和檢修工作? Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.? 在沒有當(dāng)班工程師/總工程師指導(dǎo)的情況下，主動并預(yù)見性地實施預(yù)防性維修計劃中規(guī)定的任務(wù)。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.? 負責(zé)各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風(fēng)和空調(diào)設(shè)備、包括發(fā)動機、泵、風(fēng)扇、水處理裝置、污水處理裝置和發(fā)電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng) Be responsible for the maintenances and repairs of all aspects of the electronic system such as Fire alarm control system, BAS, CCTV, CATV, PABX/AV, etc. in accordance with approved standards to achieve optimum operating efficiency at all times. Be responsible for assisting electrician to do other electrical works. Implement other services or duties as requested by Director of Engineering or Assistant Chief Engineer.? 負責(zé)按認可的標(biāo)準(zhǔn)保養(yǎng)和維修酒店所有的弱電系統(tǒng)如消防報警系統(tǒng)、樓宇自控系統(tǒng)、監(jiān)控系統(tǒng)、有線電視、交換機/音響系統(tǒng)等，使之一直達到運轉(zhuǎn)效果。協(xié)助強電電工進行其它強電工作。執(zhí)行工程總監(jiān)或助理總工分派的其它公所或任務(wù)。 QUALIFICATIONS AND REQUIREMENTS任職要求? Technical school graduate in electrical trade or obtain vocational training plus 2 years of experience in electrical work and prefer 1 year in hotel experience, or an equivalent combination of education and experience.? 技術(shù)學(xué)校電氣專業(yè)畢業(yè)或接受過職業(yè)培訓(xùn)加上2年電氣相關(guān)的工作經(jīng)驗，擁有1年酒店工作經(jīng)驗者優(yōu)先，或擁有同等的教育和經(jīng)歷 Professional certification and license if required by law.? 持有法律可能要求的職業(yè)證書和許可證。

BASIC FUNCTION基本職能 在指定范圍內(nèi)負責(zé)開展與公司客房及會議客戶的良好關(guān)系，以確保和增加酒店銷售指標(biāo)完成。 Responsible formanaging and developing corporate accounts and corporate meeting accountswithin assigned territory / market segment to generate sales and achieve hotelsales plan and profit targets DUTIES AND RESPONSIBILITIES職責(zé)和責(zé)任 1.?在指定業(yè)務(wù)范圍內(nèi)規(guī)劃并發(fā)展與公司客房及會議客戶的良好關(guān)系，從而確保酒店銷售指標(biāo)完成。 Prospectand develop strong relationships with meeting planners, convention organizers,associations, corporate and commercial accounts within assigned territory togrow sales revenue and achieve annual sales plan. 2.?對所有客戶要求在24小時內(nèi)予以回復(fù)。 ?Act on and respond to all enquiries andrequests for proposals within 24 hrs. 3.?建立系統(tǒng)的銷售活動計劃以更有效的開展客戶，從而確保酒店銷售額的最大化。3. Formulate a systematic approach todeveloping sales plans and activities to support account set in order toachieve maximum return on sales call productivity. 4.?積極發(fā)展利用私人關(guān)系以擴大客戶范圍。 Solicits through personal calladditional sales accounts from assigned accounts. 5.?為了更好地位客戶提供服務(wù)，加強與前廳、餐飲、客房及其它部門合作配合。 Coordinates with Front Office,F&B, Banquet, Housekeeping and other related department to ensure thehighest level of customer service for our accounts. 6.?負責(zé)在銷售管理系統(tǒng)中及時更新工作進程。 Maintains an up-to-date record ofall sales activities and account profiles within the sales management system. 7.?每周上交以下報表：每周銷售活動情況，下周銷售計劃，競爭者和市場分析和其它報表。 Submits the following reports on aweekly basis, a summary of sales activities, forward sales plans, competitiveand market intelligence and any other report as may be required. 8.?參加會展和開展銷售掃樓及出差等活動，以擴大銷售范圍。 Participatesactively at assigned trade shows, sales blitz and sales trip to gain exposurefor the hotel?andsecure sales leads. 9.?參加每周由銷售總監(jiān)或銷售副總監(jiān)的會議， 并協(xié)助銷售總監(jiān)或者銷售副總監(jiān)管理團隊。 Attendsweekly sales meetings and other meetings as assigned by ADOS or DOS， Assist DOS or ADOSin managing sales team. 10.?完成其它委派的任務(wù)。 Performsother duties and responsibilities that may be required. 11.?每月評估銷售成績。 Tracks and measures theperformance of sales on a monthly or period basis. JOB SPECIFICATION職位要求 1.?大專及以上學(xué)歷，相關(guān)專業(yè)。 A degree in Business Administration or related discipline. 2.?至少4年國際性酒店的相關(guān)工作經(jīng)驗。 Minimum 4 years’ experience in Sales in an international hotelenvironment. 3.?有進取心及良好形象。 Personable,aggressive and articulate. 4.?良好的書寫和口頭交流技巧，英文及普通語言話流利。 Fluent inEnglish and Putonghua with strong oral and written communication skills. 5.?資深處理國際市場經(jīng)驗及對當(dāng)?shù)厥袌鲇泻芎玫牧私狻?Establishedrelationships with key multinational accounts, commercial houses,?travelagents and tour operators.

BASIC FUNCTION基本職責(zé) Assists Executive Housekeeper in supervising and coordinating all activities of Housekeeping personnel. 協(xié)助行政副管家做好監(jiān)督工作，并協(xié)調(diào)好所有客房員工的工作 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Supervises and coordinates the functions of Housekeeping personnel such as cleaning and maintaining hotel premises, storing and issuing of hotel linens. 監(jiān)督協(xié)調(diào)客房部員工的工作，例如：清潔和保養(yǎng)客房營運場所，儲存發(fā)放酒店的布草 2.Prepares daily floor assignments of Room Attendants based on room occupancy. 根據(jù)住客率安排每天樓層服務(wù)員在樓層內(nèi)的工作 3.Hands out floor keys to Floor Supervisor and lists of work priorities for the day. 分發(fā)樓層鑰匙給樓層主管，并列出當(dāng)天的工作重點 4.Inspects all rooms blocked for VIPS; endorses all VIP-occupied rooms are properly cleaned and maintained. 檢查所有房間尤其是貴賓房；確認所有貴賓房的清潔和物品的完好 5.Checks regularly all floor areas and floor public areas and informs supervisors concerned regarding deficiencies. 定時檢查所有樓層區(qū)域和客房公共區(qū)域，并通知主管其不足之處 6.Spot checks all Housekeeping equipment in use and kept in storeroom. 盤點所有客房部正在使用的設(shè)備和庫存的設(shè)備 7.Trains all supervisors periodically for improvement of Housekeeping operations. 定期進行主管的培訓(xùn)以提高改善客房部的運作 8.Supervises the general inventory taking of all housekeeping materials, linen and equipment. 監(jiān)督管理客房部一般物品，布草和設(shè)備 9.Coordinates with other departments such as Front Office, Engineering and Laundry. 與其他部門做好協(xié)調(diào)工作，例如：前臺、工程部、洗衣房 10.Performs other duties that may be required by his superior. 履行由其上級要求的工作職責(zé) JOB SPECIFICATION工作要求 1.College graduate 專科畢業(yè) 2.At least with 3 years’ experience 至少3年同崗位工作經(jīng)驗 3. Familiar with operation of Front Office, Engineering and Laundry 熟悉前臺、工程部和洗衣房的運作 4. Personable and neat, aggressive 外貌姣好、整潔，有進取心的

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers.? ?協(xié)助工程主管進行酒店和大廈的整體維修保養(yǎng)，確保在你的專業(yè)領(lǐng)域中高標(biāo)準(zhǔn)完成工作，滿足客戶的需求和期望 Attends to repair and maintenance of refrigeration equipment such as centrifugal Chillers, air cooled Chillers, walk in cold room and freezer rooms and other commercial/industrial refrigeration equipment.? 負責(zé)制冷設(shè)備的維修和保養(yǎng)，如，渦輪冷凍機、風(fēng)冷式冷凍機、步入式冷藏室和冷凍室及其他商用/工業(yè)制冷設(shè)備 Attends to repair and maintenance of air conditioning equipment such as window units, package units and fan coil units.? 負責(zé)空調(diào)設(shè)備的維修和保養(yǎng)，如窗式空調(diào)、柜式空調(diào)和風(fēng)冷式空調(diào)等 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.? 負責(zé)酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè) Participates in Hotel Energy Conservation Program.? 參加酒店節(jié)能計劃 Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.? 在沒有當(dāng)班工程師/總工程師指導(dǎo)的情況下，主動并預(yù)見性地實施預(yù)防性維修計劃中規(guī)定的任務(wù)。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.? 負責(zé)各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風(fēng)和空調(diào)設(shè)備、包括發(fā)動機、泵、風(fēng)扇、水處理裝置、污水處理裝置和發(fā)電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng)

BASIC FUNCTION基本職責(zé) Responsible for the care, maintenance and general up-keep of all gardens, landscape areas, plants, trees inside and outside of hotel. 負責(zé)所有花園、景區(qū)、植物和酒店內(nèi)外樹木的照料、保養(yǎng)維修 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Sweeps and cleans all gardens and landscaped areas inside and outside of the hotel, gathers dry leaves, weeds, and places garbage in proper receptacles. 清掃所有的花園和酒店內(nèi)外的景區(qū)，集中所有的落葉、雜草，并把垃圾安放在適當(dāng)?shù)娜萜骼?2.Waters plants and trees per schedule; cultivate them regularly. 每個班次負責(zé)澆灌；定期耕種 3.Applies appropriate fertilizers and insecticides to all plants and trees per schedule. 每個班次給所有的植物適當(dāng)?shù)氖┓屎蜌⑾x 4.Performs all activities of a gardener . 履行園丁的所有工作任務(wù) 5.Keeps, takes care of and maintains a nursery for plant propagation. 保持、照料并維護好植物培養(yǎng)的花圃 6.Cleans all garden tools and equipment and stores them properly before signing out. 在下班前清潔整理好所有的工具和設(shè)備 7.Prepares schedule/log book for all indoor plant movement. 準(zhǔn)備好記錄室內(nèi)植物搬動情況的記錄本 8.Reports to Supervisor problems encountered in garden operation. 向主管匯報在工作時遇到的問題 9.Performs other related duties that may be assigned. 履行其他可能被安排的相關(guān)任務(wù) JOB SPECIFICATION工作要求 1.At least Middle School Graduate 初中以上學(xué)歷 2.At least 1 years‘ experience 至少有1年的工作經(jīng)歷 3.Artistic and appreciates beauty of nature 一定的審美能力

BASIC FUNCTION基本職責(zé) Responsible for planning, organizing,conducting, leading and auditing the performance of personnel involved in BellService activities. 負責(zé)計劃，組織，領(lǐng)導(dǎo)，主管，協(xié)調(diào)，審核行李員的日常工作。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DUTIES ANDRESPONSIBILITIES職責(zé)和義務(wù) 1. Supervises the activities of Bellman andDoormen engaged in duties such as carrying baggage,rooming guests, paging, running errands andposting information on the event order board. 主管行李員日常工作包括行李遞運，安置客人，呼叫，信息傳達并在事件項目表上作記錄。 2. Answers telephone calls for Bell Serviceand attends to guest inquiries requests and complaints?regarding his section. 回答有關(guān)行李員服務(wù)的電話并處理客人對其部門的詢問要求和投訴。 3. Determines work schedule of all BellService personnel; reviews record of attendance and accomplishments of Bell Service personnelin log books; ensures that pending items are completed; takes appropriateaction. 為所有行李員制訂工作日程表，在筆記本上核查行李員任務(wù)出席和完成情況，確保未完成項目將及時完成，采取適當(dāng)行動。 4. Supervises maintenance and control ofuse of Bell Service Baggage room; enforces cleanliness of?baggage room and proper procedures inreceiving, storing and issuing baggage. 主管行李房的使用和維護，處理行李房的清潔事務(wù)并根據(jù)適當(dāng)程序收取、存儲和處理行李。 5. Ensures that personnel are alwaysproperly groomed neat and orderly and proper in manner and?deportment. 確保員工儀表得體、干凈有序、并能使用適當(dāng)?shù)亩Y儀。 6. Keeps superior informed regarding theperformance of his section; suggests possible ways and?means of improving service. 向上級領(lǐng)導(dǎo)反饋員工表現(xiàn)的事宜，對提高服務(wù)質(zhì)量的方式方法提出建議。 7. Appraises performance of subordinatesand recommends appropriate action basing on results of?rating. 根據(jù)情況表揚員工的表現(xiàn)和推薦良好的行為。 8. Identifies training needs ofsubordinates of personnel within his section. 如有需要則進行部門內(nèi)部人員培訓(xùn)。 9. Performs such other duties common to allsupervisors and other duties as may be assigned. 完成領(lǐng)導(dǎo)安排的其他工作。

BASIC FUNCTION 基本職責(zé) Responsible for managing and supervising customer relationship services. 協(xié)助負責(zé)管理監(jiān)督客戶關(guān)系服務(wù)的事宜。盡可能多的客人并提供服務(wù) 1.Greet and escort guests, handle check-in/check-out procedures, and provide efficient and courteous one-stop services. 負責(zé)酒店賓客的迎送、入住登記及退房辦理，提供高效、禮貌的一站式服務(wù)。 2.?Proactively understand guest needs, coordinate with housekeeping, F&B, conference and other departments to ensure timely resolution of guest requests. 主動了解賓客需求，協(xié)調(diào)客房、餐飲、會務(wù)等部門，確保賓客訴求及時解決。 3.?Provide personalized recommendations based on guest preferences (e.g., room type, dining, activity arrangements) to enhance the guest experience. 根據(jù)賓客偏好（如房型、飲食、活動安排等）提供定制化建議，提升賓客體驗。 4.?Be familiar with hotel facilities, services, and nearby attractions, providing accurate information and route guidance to guests. 熟悉酒店設(shè)施、服務(wù)項目及周邊景點，為賓客提供準(zhǔn)確的信息咨詢與路線指引。 5.?Patiently listen to guest feedback, resolve complaints in a timely manner, and report to management to drive service improvements. 耐心傾聽賓客意見，及時處理投訴并上報管理層，推動服務(wù)優(yōu)化。 6.? Patrol public areas to ensure cleanliness, proper facility conditions, and maintain the hotel’s high-service standards. 巡視公共區(qū)域，確保環(huán)境整潔、設(shè)施完好，維護酒店高端服務(wù)標(biāo)準(zhǔn)。 7.Assist guests in emergency situations (e.g., safety incidents, guest illness) and follow hotel emergency procedures. 在突發(fā)事件（如安全事故、客人生病等）中協(xié)助賓客，配合酒店應(yīng)急流程。 JOB SPECIFICATION 工作要求 1.Educational level: Graduated from a college diploma 文化程度：大學(xué)專科畢業(yè) 2.Age: 22-40 years old 年齡： 22- 40歲 3.Experience: At least 2 years of work experience standard hotels 經(jīng)驗：至少2年以上在酒店同崗位工作經(jīng)驗 4.Language proficiency: fluent Mandarin; Solid English conversation skills 語言能力： 流利的普通話；英文會話能力扎實

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers.? 協(xié)助工程主管進行酒店和建筑的整體維修保養(yǎng)，確保在你的專業(yè)領(lǐng)域中高標(biāo)準(zhǔn)完成工作，滿足客戶的需求和期望 Carries out repairs and maintenance of domestic hot & cold water systems, cooling water systems, storm and sanitary sewer systems, irrigation/fountain water systems and swimming pools.? ?實施國產(chǎn)冷熱水系統(tǒng)、冷卻水系統(tǒng)、風(fēng)暴和衛(wèi)生下水道系統(tǒng)、灌溉/噴泉供水系統(tǒng)和游泳池的維修和保養(yǎng)? Carries out electric arc or oxy acetylene welding. 實施電弧焊接和氧乙炔焊接 Replacement or new construction projects which may include GI, PVC and cast iron piping and fabrication of necessary brackets supports for installation.? 更換或新的施工工程，可能包括安裝白鐵皮、PVC和鑄鐵管道和必要的托臂支架的裝配 Attends to repairs or replacement of all bathroom / toilet fixtures in guest rooms, public areas and back-of-the-house areas.? 負責(zé)客房、公共區(qū)域和酒店后勤區(qū)域所有廁所/盥洗室固定裝置的維修或更換 Cleans all manholes and clears sewage and storm water line blockages using sneaker machine or ropes and ring arrangement as required.? 清潔所有檢修孔，并根據(jù)需要，使用疏通機、繩或環(huán)清理下水道和風(fēng)暴水管的堵塞 Operate boiler and attend all repair works related to steam supply. 操作鍋爐和負責(zé)蒸汽供應(yīng)的所有相關(guān)維修工作 Attend to all related work to natural gas? 負責(zé)天然氣的所有相關(guān)工作 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.? 負責(zé)酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Participates in Hotel Energy Conservation Program.? 參加酒店節(jié)能計劃? Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.? 在沒有當(dāng)班工程師/總工程師指導(dǎo)的情況下，主動并預(yù)見性地實施預(yù)防性維修計劃中規(guī)定的任務(wù)。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.? 負責(zé)各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風(fēng)和空調(diào)設(shè)備、包括發(fā)動機、泵、風(fēng)扇、水處理裝置、污水處理裝置和發(fā)電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng) QUALIFICATIONS AND REQUIREMENTS任職要求? Technical school graduate in mechanical trade or obtain vocational training plus 2 years of experience in mechanical or plumbing work and prefer 1 year in hotel experience, or an equivalent combination of education and experience.? 技術(shù)學(xué)校機械專業(yè)畢業(yè)或接受過職業(yè)培訓(xùn)加上2年機械或管道相關(guān)的工作經(jīng)驗，擁有1年酒店工作經(jīng)驗者優(yōu)先，或擁有同等的教育和經(jīng)歷 Obtain Boiler operating license and any other Professional certification and license if required by law.?獲得鍋爐操作許可證及法律可能要求的其他職業(yè)證書和執(zhí)照。

BASIC FUNCTION基本職責(zé) 1.?Responsiblefor recording, reporting, controlling and accounting for volume and actual costof food, beverage and operating supplies and equipment purchased/used by thehotel. 有記錄、報告及控制的職責(zé),負責(zé)計算酒店使用或購買的食品、飲料、經(jīng)營用品及設(shè)備的數(shù)量和實際成本。 2.?Responsiblefor storing, issuing and accounting of food, beverages, general supplies andoperating equipment. 負責(zé)食品、飲料、總倉物品及營業(yè)設(shè)備的儲存、發(fā)放和記錄。 DUTIESAND RESPONSIBILITIES職責(zé)和義務(wù) 1.?Check allreceiving records for food, beverage, operating supplies and operatingequipment against purchase orders to verify quantity, prices and extensions. 收進的食品、飲料、經(jīng)營用品、經(jīng)營設(shè)備必須要有采購訂單,并要檢查其數(shù)量、單價和金額是否與訂單上一致。 2.?Verifythat all items received with or without invoices have been properly recorded inthe receiving clerks’ daily receiving summary. 檢查所有收到的物品,無論有無發(fā)票都要正確無誤地登記在收貨員每日收貨記錄匯總表上。 3.?Postquantities and prices of all items received and withdrawn from storeroom torequisition slips and perpetual inventory record daily. 每日將收到的和領(lǐng)料單上記錄的物品數(shù)量及單價進電腦,存貨使用永續(xù)盤存制。 4.?Spotcheck stocks in storeroom, compares actual with recorded inventory and informsHead Storekeeper and Cost Controller of inventory shortages. 對倉庫盤點后,與存貨實際記錄的數(shù)量進行對比,若有存貨短缺報告給倉庫主管及成本控制經(jīng)理。 5. Verifysignatures and authorization on all requisition slips.? 檢查領(lǐng)料單上簽名及是否在授權(quán)范圍內(nèi)。 6.?Summarizeall requisitions and issues slips of the different departments and sections asto proper accounting classifications i.e. food, beverage, general supplies,engineering supplies, operating?equipment, etc. 按照會計上的分類將所有不同部門或區(qū)域的領(lǐng)料單匯總,如分食品、飲料、總倉、工程用物品、經(jīng)營設(shè)備等。 7.?Accountand verifies all kitchen transfers and inter-bar transfers for proper cost monitoringon a daily basis. 每日計算并審核廚房及酒吧內(nèi)部調(diào)撥單,保證成本進行正確的分配。 8.?Accountthe food cost of officer’s checks based on previous month’s food costpercentage by outlet and department. 在上個月食品成本率基礎(chǔ)上按照營業(yè)點和部門計算行政用餐的食品成本。 9.?Preparedaily and monthly food and beverage cost report according to establishedprocedures. 根據(jù)已建立的程序制作每日和每月成本報表。 10.?Calculateand summarizes potential costs of food and beverage for management use. 計算和匯總潛在的食品飲料成本以滿足管理的需要。 11.?Preparereconciliation of food, beverage and storeroom supplies for the month. 每月編制食品、飲料及總倉物品的調(diào)節(jié)表。 12.?Checkand verify the count, measurement, weight and sorting of all incoming food,beverage, supplies and operating equipment. 對所收食品、飲料、用品及設(shè)備的數(shù)量、計量、重量及分類進行檢查和審核。 13.?Checkthe receiving records. 復(fù)查收貨時所作的收貨單。 14.?Ensurethat a complete file of Receiving Records are maintained. 確保收貨記錄的完整性。 15.?Ensurethat copies of Receiving Records are properly distributed. 確保收貨記錄的其他幾聯(lián)的被正確分發(fā)。 16.?Ensurethat goods received are immediately delivered to storerooms or requisitioningdepartments. 確保所收物品立刻進倉或發(fā)往申請部門。 17.?Performother duties as may be assigned. 履行可能交辦的其他任務(wù)。 18.?Have acomplete understanding of the hotel’s employee handbook and adhere to theregulations contained therein. 完全理解酒店員工手冊并遵守它們。 19.?Have acomplete understanding of the hotel’s policy relating to fire, safety andhealth. 完全理解酒店有關(guān)消防、安全、健康的政策。 20.?Carryout any other reasonable duties and responsibilities as assigned. 執(zhí)行任何被安排的合理的職責(zé)和義務(wù)。

BASIC FUNCTION基本職責(zé) Responsible for all activities related to the hotel, familiar with hotel product knowledge, book rooms for guests and put the reservation information into the system, answer all external and internal calls of the hotel. Voice always brings joy to conversation. 負責(zé)所有與酒店相關(guān)的活動，熟悉酒店產(chǎn)品知識，為客人預(yù)定房間并將預(yù)定做入系統(tǒng)，接聽酒店所有外線和內(nèi)線電話。聲音總是能使人在交談中感到愉悅。 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Greet guests at all times in a friendly and helpful manner, and try to understand and address them by name. 隨時以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字 2.Be familiar with standard departmental work procedures. 熟知部門標(biāo)準(zhǔn)工作程序。 3.Answer all calls from guests according telephone etiquette and resolve the guest’s requirement. 按照標(biāo)準(zhǔn)電話禮儀接聽所有來電并解決客人的需求。 4.Record the information and needs of all callers, and communicate them to relevant departments or individuals in a timely manner. 記錄所有來電者的信息和需求，并及時傳達給相關(guān)部門或個人。 5.Understand the activities that will be held in the hotel within three days, so as to answer the guests' inquiries 了解三天內(nèi)酒店將舉行的活動，以便客人詢問時為客人解答。 6.Familiar with all the products that the hotel can provide to improve the hotel's operating income. 熟悉所有酒店可以提供的產(chǎn)品，為酒店提高營業(yè)收益。 7.Responsible for responding to guest requests for safe deposit box service at all times. 隨時負責(zé)回應(yīng)客人關(guān)于使用保險箱服務(wù)的要求。 8.Be familiar with all special promotions such as: seasonal package programs, frequent guest discount programs, 熟知所有特別促銷活動，如：季節(jié)性套餐計劃、常客優(yōu)惠計劃。 9.Every effort is made to ensure that guests will leave the hotel with a good impression of the service they received. 盡一切努力確保客人在離店時會對酒店的服務(wù)有很好的印象。 JOB SPECIFICATION工作要求 1.Standard Mandarin, sweet voice, moderate speaking speed 普通話標(biāo)準(zhǔn)，聲音甜美，語速適中 2.Good communication and computer operate skills 良好的溝通和計算機操作能力 3.Responsible, strictly confidential, meticulous, and practical 有責(zé)任心、嚴守機密，仔細認真，講求實效 4.English speaking proficiency is preferred 英語口語熟練者優(yōu)先

BASIC FUNCTION?基礎(chǔ)職能 Responsible forthe immediate supervision and for co-coordinating the activities of personnelresponsible for guest, house laundry and dry-cleaning. Helps in the generalsupervision of work in the department and takes charge of the department andits operations in the absence of Assistant Departmental Head and DepartmentalHead. 負責(zé)監(jiān)督和協(xié)調(diào)員工工作，包括客人和酒店的水洗、干洗物品。幫助監(jiān)督部門內(nèi)部工作，并在助理經(jīng)理不在時接管其管轄事件 DUTIES AND RESPONSIBILITIES?工作職責(zé) 1.?Supervises and co-ordinates theactivities of personnel responsible for and engaged in the processing of guestand house laundry items. 監(jiān)督和協(xié)調(diào)員工負責(zé)的工作及物品的洗滌進程 2.?Reports to Laundry Managermajor problems and discrepancies in count, defects, or stains in items prior tolaundry and dry-cleaning. 向洗衣房經(jīng)理匯報主要問題和數(shù)目的差異，報損或在洗滌過程中出現(xiàn)的暇疵 3.?Ensures that guest and houselaundry items are properly sorted for washing and drying, cleaned and packedaccordingly; examines them for tears, stains and missing accessories due toprocessing; ensures that these are remedied or replaced. 確保客人及酒店物品的正確洗滌，清洗和包裝一致，確保正確性 4.?Ensures cleanliness, properhandling and maintenance of work area and equipment. 確保工作區(qū)域和機器設(shè)備的清潔和正確使用及保養(yǎng) 5.?Maintains daily checklist ofthings to be done for each items processed, submit same to Laundry Manager atthe end of work day. 保留每天在工作中使用物品的檢查清單,建議洗衣房經(jīng)理每天結(jié)束工作前也做此工作. 6.?Shifts personnel from one jobto another as necessary and with approval of superior. 必要的換班要經(jīng)過上級的同意. 7.?Performs duties common to allsupervisors and other duties as may be assigned. 履行所有主管共同的責(zé)任以及其它被安排的特殊任務(wù). JOB SPECIFICATION?職位要求 1.?At least 2 yearcollege education 至少2年大學(xué)教育 2.?Minimum 2 years’ experience inlaundry operations 最少有洗衣房工作經(jīng)驗2年 3. Familiar with overall laundry operations,including handling of equipment 熟悉洗衣房的操作，包括設(shè)備操作 4.?Possesses supervisory skills 具有監(jiān)督技巧

BASIC FUNCTION基本職責(zé) Responsible for all activities related to the hotel, familiar with hotel product knowledge, book rooms for guests and put the reservation information into the system, answer all external and internal calls of the hotel. Voice always brings joy to conversation. Management and training of GSC staff. 負責(zé)所有與酒店相關(guān)的活動，熟悉酒店產(chǎn)品知識，為客人預(yù)定房間并將預(yù)定做入系統(tǒng)，接聽酒店所有外線和內(nèi)線電話。聲音總是能使人在交談中感到愉悅。總機員工的管理和培訓(xùn)。 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Greet guests at all times in a friendly and helpful manner, and try to understand and address them by name. 隨時以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。 2.Be familiar with standard departmental work procedures. 熟知部門標(biāo)準(zhǔn)工作程序。 3.Answer all calls from guests according telephone etiquette and resolve the guest’s requirement. 按照標(biāo)準(zhǔn)電話禮儀接聽所有來電并解決客人的需求。 4.Record the information and needs of all callers, and communicate them to relevant departments or individuals in a timely manner. 記錄所有來電者的信息和需求，并及時傳達給相關(guān)部門或個人。 5.Understand the activities that will be held in the hotel within three days, so as to answer the guests' inquiries 了解三天內(nèi)酒店將舉行的活動，以便客人詢問時為客人解答。 6.Familiar with all the products that the hotel can provide to improve the hotel's operating income. 熟悉所有酒店可以提供的產(chǎn)品，為酒店提高營業(yè)收益。 7.Keeps abreast of changes in financial policies and work procedures. 隨時留意財務(wù)政策和工作程序的變化。 8.Responsible for responding to guest requests for safe deposit box service at all times. 隨時負責(zé)回應(yīng)客人關(guān)于使用保險箱服務(wù)的要求。 9.Be familiar with all special promotions such as: seasonal package programs, frequent guest discount programs. 熟知所有特別促銷活動，如：季節(jié)性套餐計劃、常客優(yōu)惠計劃等。 10.Handles guest complaints, inquiries and requests, include morning call and telephone DND. and refers problems to manager if unable to provide assistance themselves. 處理客人的投訴、問詢和請求，包括叫醒服務(wù)，房間免打擾等等。如果自己無法提供協(xié)助，則將問題轉(zhuǎn)給經(jīng)理。 11.Every effort is made to ensure that guests will leave the hotel with a good impression of the service they received. 盡一切努力確保客人在離店時會對酒店的服務(wù)有很好的印象。 12.Keep the work area neat and orderly at all times . 隨時保持工作區(qū)域的整潔和有序。 13.Develop training plan and complete monthly training report. 制定培訓(xùn)計劃和完成每月培訓(xùn)報告。 14.Obey the work arranged by the superior and complete it efficiently 服從上級安排的工作并高效完成 JOB SPECIFICATION工作要求 1.Proficient in various aspects of protocol work 精通總機各項工作內(nèi)容 2.Good communication and computer operate skills 良好的溝通和計算機操作能力 3.Responsible, strictly confidential, meticulous, and practical 有責(zé)任心、嚴守機密，仔細認真，講求實效 4.Having management skills 具有管理能力 5.Priority given to candidates with relevant and equivalent job experience 同等崗位工作經(jīng)驗者優(yōu)先

設(shè)計并組織親子活動，包括且不限于場地設(shè)計，布置，流程控制，安全維護等。 任職要求： 工作態(tài)度積極 具備親子活動或者青少年訓(xùn)練營組織活動經(jīng)驗優(yōu)先 溝通能力良好 具備基本的英文溝通能力

崗位職責(zé) 1.在廚師長的領(lǐng)導(dǎo)下，按菜式規(guī)定，烹制中餐保證出品質(zhì)量。 2.依照分工，完成中式自助餐、酒會的菜品制作任務(wù)。 3.獨立完成各類中式菜肴的烹飪，并依照地域及時令食材的供給狀況進行菜品的調(diào)整。 崗位要求 1.兩年以上中餐炒鍋相關(guān)工作經(jīng)驗(從事過砧板、打荷) 2.持有烹飪證書，接受過HACCP相關(guān)培訓(xùn) 3.身體健康，吃苦耐勞 4.熟悉粵菜、川菜、東北菜的烹飪技巧 5. 該崗位需每周工作6天? ?? 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內(nèi)所有娛樂活動及場地設(shè)施免費使用； 機場接送服務(wù)； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區(qū)度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道

【職位描述】 1. 協(xié)助經(jīng)理負責(zé)度假村前廳部的接待和管理工作，熟知前廳服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2. 協(xié)助經(jīng)理負責(zé)新員工的入職以及相關(guān)培訓(xùn)工作。 3. 保持良好的客際關(guān)系，能獨立有效地處理賓客投訴。 4. 協(xié)助度假村與前廳經(jīng)理處理突發(fā)事件。 【任職要求】 1. 大專以上學(xué)歷，有同崗位工作經(jīng)驗1年以上。 2. 熟悉度假村前廳的經(jīng)營管理工作，具有較強的工作責(zé)任感和敬業(yè)精神。 3. 督導(dǎo)前廳各分部員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對前廳部各項工作實施全面監(jiān)管。 4. 有效貫徹、落實并完成部門制訂的每月工作計劃。 5. 英語對話流利，有較強的協(xié)調(diào)管理能力 ? ? ? ?? 【G.O福利】 1.雙人住宿； 2.一日三餐國際自助餐廳； 3.吧臺飲料暢飲； 4.度假村內(nèi)所有娛樂活動及場地設(shè)施免費使用； 5.機場接送服務(wù)； 6.工作滿一年往返度假村和住址機票； 7.完善的工作意外傷害保險及社會保險； 8.國際化G.O團隊； 9.擁有登臺演出的機會； 10.每年輪換海外及大中華區(qū)度假村工作機會； 11.Club Med海外度假村免費房間； 12.快速晉升通道

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

職位描述: 1. 用英語為賓客提供優(yōu)質(zhì)的酒水服務(wù)。 2. 出品酒水并進行收費酒水的銷售。 3. 吧臺的日常和月盤點，填寫銷售盤點表。 4. 吧臺日常酒水的申領(lǐng)，補充和保管。 5. 吧臺設(shè)備、用品的保養(yǎng)使其正常運轉(zhuǎn)。 6.協(xié)助副經(jīng)理進行部分管理 任職條件: 1.能使用英語進行日常溝通。 2.兩年以上酒水出品經(jīng)驗，一定的管理經(jīng)驗 3.良好的酒水知識，熱愛本職工作，有責(zé)任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國際自助餐廳 3. 吧臺飲料暢飲 4. 度假村內(nèi)所有娛樂活動及場地設(shè)施免費使用 5. 機場接送服務(wù) 6. 工作滿一年往返度假村和住址機票 7. 完善的工作意外傷害保險及社會保險 8. 國際化G.O團隊 9. 擁有登臺演出的機會 10. 每年輪換海外及大中華區(qū)度假村工作機會 11. Club Med海外度假村免費房間 12. 快速晉升通道