通過發(fā)展和客人間的友好、個性化的關(guān)系來鼓勵客人成為忠實客戶 凡事以客人關(guān)系為優(yōu)先，同時也要尊重管理規(guī)程 預見并顧及到客人的需求 處理客人的投訴/或意見，提供最快的回應 在遵守內(nèi)部流程的基礎上照顧客人的入住和退房體驗 維護與賓客關(guān)系部的優(yōu)質(zhì)關(guān)系，并確保有效的互補 根據(jù)預定部上班時間，可處理客人預訂 負責當班現(xiàn)金 有可能要求準備發(fā)送賬單到債務方 為提高銷售，促銷酒店范圍內(nèi)的服務 執(zhí)行并主動支持酒店的價格政策以便提高每間可銷售房的收入 推銷適合客人需求的銷售品牌和/或集團下的忠實項目，   Helps encourage customer loyalty by developing friendly, personalized relationships Gives priority to guest relations, while taking care to respect administrative procedures Anticipates guests' needs and takes them into consideration Handles any guest complaints and/or remarks; Provides a response as soon as possible Takes care of the arrival and departure processes for guests in compliance with internal Maintains excellent relations with the GRM, ensuring their activities complement each other Depending on the reservation department working hours, may handle reservations Manages the cash under his/her responsibility May be asked to prepare and send reminder invoices to debtors Promotes the hotel's range of services in order to increase sales Applies and actively supports the hotel's pricing policy in order to increase REVPAR Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs