Primary Responsibilities 主要職責(zé) ·Participate in the regular meeting of the department, timely convey the superior's instructions, implement the work arrangement and work instructions of the department ·Check the safety and fire protection facilities of the office and guest room center, the reasonable placement and cleaning of articles, and do a good job of fire safety ·Review the items and quantities of guest service supplies Regularly fill in and report to the department beverage sales, project repair project feedback information, daily room volume information and ·other statistical data Complete the monthly inventory of the guest room center ·According to the unified arrangement of the department, make contact with the laundry room for periodical replacement or cleaning of bedspreads, curtains, thin mattresses, blankets and other supplies ·參加部門例會(huì)，及時(shí)傳達(dá)上級(jí)指令，落實(shí)部門的工作安排和工作指令。 ·檢查辦公室與客房中心的安全防火設(shè)施，物品的合理放置及清潔衛(wèi)生狀況，做好消防安全工作。 ·審核對(duì)客服務(wù)用品的項(xiàng)目和數(shù)量。 ·定期向部門填報(bào)酒水銷售、工程報(bào)修項(xiàng)目反饋信息、每日出房量信息等統(tǒng)計(jì)資料。 ·完成客房中心每月盤點(diǎn)工作。 ·根據(jù)部門的統(tǒng)一安排，與洗衣房做好床罩、窗簾、薄床墊、毛毯等用品的周期性更換或清潔的聯(lián)絡(luò)工作。 Knowledge and Experience 知識(shí)和經(jīng)驗(yàn) ·College degree or equivalent ·At least one year working experience in room center, familiar with room service procedures and standards ·Good written and verbal skills, proficient in using computer, able to solve problems raised by guests ·大專畢業(yè)學(xué)歷或同等以上文化程度。 ·有一年以上客房中心工作經(jīng)驗(yàn)，熟悉客房服務(wù)流程、標(biāo)準(zhǔn)。 ·有良好的文字及語(yǔ)言表達(dá)能力，熟練使用電腦，能解決賓客提出的問(wèn)題。