Job Description職位簡介?
Asthe manager, will be in charge of the management of Housekeeping Department,and ensure that all Ascott standards are adhered to.
負責客房部的管理，使之達到雅詩閣所要求的標準。
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Major Responsibility主要工作職責
·????????Participate in the formulation andimplementation of housekeeping policies and regulations. Update the workflow indaily work, improve the work efficiency of the department.
參與制定并執行客房部的相關政策及規定，在日常工作中保持工作流的持續更新，提高部門的工作效率。
·????????Draw up the annual budget of the department andensure the department operating expenses are controlled within the budget.
制定部門的年度預算，并確保部門的經營費用控制在預算之內。
·????????Organize and formulate department workprocedure and work evaluation.
組織編制部門工作程序及工作考評。
·????????Supervise staff to comply with the rules andregulations, leads by example to work strictly in accordance with the specifiedoperating procedures and service standards.
督導客房部的員工遵守規章制度，同時以身作則，嚴格按規定的操作流程和服務標準工作。
·????????Keep track of daily room situation, guide Supervisors’management, implement comprehensive work plan and be responsible for departmentwork outcomes.
掌握每日客房情況，指導客房領班層管理人員，落實全面的工作計劃并對部門工作結果負責。
·????????Supervise the cleaning and maintenance of guestfacilities, public areas and back office (per the property’s actual situation)and be responsible for the work outcomes.
監督住客設施、公共區域及后勤區域(根據物業實際情況)的清潔和維護，并對工作結果負責。
·????????Coordinate with the Sales Department, guaranteethe best occupancy rate, ensure that apartments and equipments are clean. Strictlycontrol the number of maintenance rooms and urge the timeliness of maintenance.
配合銷售部門，保證客房出租率和客房設備設施清潔方面的完好。嚴格控制維修房的數量和督促維修時效性。
·????????Establish and control the washing requirementsand washing quality of laundry and linen and check regularly to ensure thestandard of laundry ironing service.
制定和控制客衣與布草的洗滌要求和洗滌質量，定期加以檢查、保證客衣熨洗服務的水準
·????????Work closely with other department managers to contributeto the operation of the property.
及時與其他部門經理做好溝通協調工作，確保物業的正常運營。
·????????Strengthen connection with other Ascottproperties, make sure the information sharing requested by guest service.
加強與雅詩閣旗下其他服務公寓之間的聯絡，確保客人服務要求的信息共享。
·????????Assist to meet and provide a fond farewell toimportant/group guests, provide service for important activities/events.
協助重要客人和團體客人的迎送工作及重要活動場面的服務工作。
·????????Understand and familiar with the related brand knowledgeand actively participate in various activities organized by the property.
了解和熟悉對應的品牌知識，積極參加物業組織的各類活動。
·????????Check and confirm readiness of apartments forVIP/VVIP, visit guests on special occasions, e.g. ill guests, long-stay guests.
檢查并確認VIP/VVIP貴賓房準備情況，在特殊情況下探望客人，如患病的客人，長期入住的客人。
·????????Ask guests their opinion of housekeeping work,deal with complaints properly, improve housekeeping service.
主動征詢賓客意見，妥善處理賓客投訴，努力改進服務工作。
·????????Monitor and control items consumption and the usageof cleaning equipments, manage regular stock inventory, responsible for the inventoryresult.
監督、控制客房各種物品的消耗以及清潔設備的使用，定期做好部門的盤點工作，對盤點結果負責。
·????????Control Lost & Found, report management andfile storage, conduct expenditure estimates. Participate in the formulation andeffective implementation of the department's expenditure budget, activelyinnovate and take effective cost reduction measures.
監督客人遺留物品的處理；監督報表的管理和檔案資料的儲存；參與制定并有效執行本部門的開支預算，積極創新并采取有效的降本措施。
·????????Formulate an effective training plan, monitorthe training effect, improve staff comprehensive capabilities, inspire initiative,encourage staff to attend training programs.
制定有效的培訓計劃、監督培訓效果，提高部門員工的綜合素質，鼓勵下屬發揮工作積極性，積極參加培訓。
·????????Communicate with staff on a timely basis, findout and solve problems.
及時了解員工動態，發現并解決問題。
·????????Promote and train high potentials.
選拔和培養有潛質的員工。
·????????Work as property Manager On Duty (MOD) perplan.
按排班擔任物業值班經理。
·????????In compliance with the Ascott Group'sEnvironmental Health and Safety (EHS) guidelines and policies, pay attention toenergy conservation and the safe operation in daily work, responsible for the risk management within thescope of his own position.
遵守雅詩閣集團的環境健康安全(EHS)方針政策，日常工作中注意節能和安全操作，對本崗位風險管理事件負責。
·????????Other duties assigned by superiors.
完成上級交辦的其他任務。
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Requirements資質需求
·????????College degree or equivalent.
大專或同等以上學歷。
·????????Minimum three years supervisory working experiencein hotel or serviced residence, pre-opening experience preferred.
有3年以上的服務公寓/星級酒店客房管理工作經驗，有酒店籌備工作經驗者優先考慮。
·????????English listening/speaking/reading/writingskills preferred.
有一定的英文聽/說/讀/寫能力者優先考慮。
·????????Familiar with relative professional knowledge, housekeepingmanagement, service procedure and quality standards.
熟悉并掌握客房部專業知識、客房管理、服務流程和質量標準。
·????????Sense of initiative, ability to obey, teamspirit, enthusiasm of serviced residence/hotel.
具有主動性和服從精神，有良好的團隊精神，并熱忠于服務式公寓/酒店的服務事業。
·????????Strong ability to organize and coordinate, flexibility,ability to execute, good language expression capability, and informationmanagement skills.
具有組織協調能力、應變能力、執行能力，以及良好的文字表達能力和信息管理能力。
·????????Strict compliance with procedure, goodcommunication skills, ability tosolve problems and deal with emergencies.
嚴格按照程序做事且具有良好的溝通能力，能解決問題，處理突發事件的能力。
·????????Excellent computer skills including proficiencyin Microsoft Office software (e.g. Word、Excel、PowerPoint、Outlook, etc.), with the ability to analyze data and preparereports.
熟練使用電腦，熟悉Microsoft Office軟件（例如：Word、Excel、PowerPoint、Outlook等），能夠分析數據和準備報告。
·????????Ability to work under pressure.
能承受工作壓力。
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