1.Be well groomed and conform with the hotel's dress code. ? 根據酒店的標準打理儀表儀容，保持良好的形象。? 2.Develop a thorough knowledge about all brands in Marriott's portfolio. ?? 掌握萬豪集團所有品牌的知識。 3.To know all hotel information in order to provide better assistance to guests. ?? 知曉酒店的所有信息以便于給客人提供更好的幫助。? 4.Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing. ? 希望每一名員工都可以完成領導層所給出的所有的合理要求。? 5.Handle all duties according to hotel policies, procedures, internal rules and standards. ?? 處理所有的工作都要依照酒店政策，程序，內部規定及標準。 6.Abide by the brand service standards.Abide by the Hotel’s Policies and Procedures, Marriott Code of Business Conduct and the ? hotel’s Associate Handbook. ?? 在工作中遵循對客服務標準。遵守酒店政策及程序，遵守萬豪的商業行為規范以及員工手冊中的條款。? 7.At all times strive to represent Marriott in the most professional and courteous manner. ?? 任何時候都應該以最專業及最禮貌的舉止來展現萬豪的風采。