一、市場調研與分析 二、營銷策略制定與執行 三、銷售渠道管理 四、客戶關系管理 五、團隊管理與培訓 六、預算管理與成本控制

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

崗位職責 1、 有藏區同樣崗位的工作經驗。 2、全面負責酒店的經營管理。 3、 建立、健全酒店的組織管理系統，使之合理化、精簡化、高效化。 4、 負責實現酒店的營業收入指標和利潤指標。 5、 負責制定酒店的經營預算和決算，提出更新改造和投資計劃。 6、 落實酒店年度財務預算，向各部門下達年度工作指標。 7、 督促酒店維修保養工作和酒店安全管理工作。 8、 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 9、 做好酒店機構設置、員工編制及重要人事變更。 10、 指導培訓工作，培養人才，提高整個酒店的服務質量和員工素質。 崗位要求 1、 本科以上學歷，相關管理專業。 2、 從事星級酒店工作10年以上，具有8年以上相關高層管理工作經驗。 3、 熟悉酒店各部門服務及管理流程。 4、 善于管理和經營團隊，事業心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。

1、善于診斷酒店運營管理中的問題，并提供解決辦法，提升酒店經營水平 2、善于團隊管理，營造好的團隊氛圍 3、善于酒店品質維護及提升 4、掌握線上運營，及線下市場開發 5、有處理突發事件，協調外界關系能力 6、有成功帶店工作經驗

崗位職責 1、 維護公司形象積，極提高服務意識； 2、 協助總經理確立酒店的經營計劃（月、季、年）、發展規劃及經營方針，制定酒店的經營管理目標，配合總經理做好酒店的經營管理工作； 3、 按照酒店經營和服務的規范要求及質量標準，協助總經理制定完善酒店的各項規章制度，建立健全內部組織系統，協調各部門關系，建立內部合理而有效的運行機制； 4、 協助總經理做好酒店的市場拓展、人力資源開發和計劃財務工作； 5、 協助總經理做好酒店的安全管理，切實抓好酒店的安全生產、食品衛生和治安、消防管理工作； 6、 協助總經理做好酒店資產管理，控制酒店營銷成本，減少浪費，提高經濟效益； 7、 負責重要客人的接待工作，保持與社會各界的廣泛聯系，塑造企業良好的內、外部形象； 8、 協助總經理做好酒店的行政及后勤管理工作，重點抓好固定資產的維護保養、更新和能源管理工作； 9、 協助總經理完成公司下達的各項指標，負責檢查酒店以崗位責任制為起點的《政策與程序》等管理制度的落實執行情況； 10、 協助總經理建立酒店與客戶、供應商、合作伙伴、上級主管、政府機構、金融機構、媒體等部門間順暢的渠道； 11、 建立酒店內部良好的溝通渠道，協調各部門關系； 12、 營造企業文化氛圍，塑造和強化酒店客觀價值； 13、 負責酒店員工隊伍建設，培養、選拔中高層管理人員和優秀員工； 14、 協助總經理處理酒店重大突發事件； 15、 協助總經理監督、控制經營計劃的實施過程； 16、 按時完成上級領導交辦的其它工作。

【崗位職責】 1、協助店長完成酒店日常運營管理工作，包括前臺接待、客房服務、餐飲協調等環節的監督與優化； 2、負責員工排班、培訓及績效考核，確保團隊高效運轉并提升服務質量； 3、處理客戶投訴及突發事件，維護酒店品牌形象，提高客戶滿意度； 4、監督酒店設施設備維護及清潔衛生標準執行，確保符合行業規范； 5、協助店長制定運營計劃，分析經營數據并提出改進建議； 6、完成上級交辦的其他臨時性任務。 【崗位要求】 1、大專及以上學歷，酒店管理、旅游管理或相關專業優先； 2、1年以上酒店行業工作經驗，有前臺或客房管理經驗者優先； 3、具備較強的溝通協調能力及團隊管理能力，能承受工作壓力； 4、熟悉酒店運營流程及行業標準，熟練使用辦公軟件； 5、工作細致、責任心強，具備良好的服務意識與問題解決能力； 6、能適應彈性工作時間，包括周末及節假日輪班。

【職責描述】 ?1、代表總部全面負責處理所在酒店的總體事務，以身作則、與酒店全體員工共同努力及時完成酒店所確定的各項目標； ?2、 維護品牌形象、監督酒店范圍內的品牌使用情況，積極對外推廣品牌理念； ?3、 制定酒店的管理目標和經營方針，根據品牌標準制定各種規章制度和服務操作規程，規定各級管理人員和員工的職責，并監督貫徹執行。制定酒店營收政策，詳細閱讀和分析每月報表，檢查營業進度與計劃的完成情況，并采取對策，保證酒店業務順利開展；? 4、 建立和健全酒店的組織管理架構，追求扁平化管理、合理高效；? 5、 加強酒店文化建設，傳遞惠庭精神，努力為員工提供快樂、健康、良好的工作環境； ?6、 健全酒店的財務制度。閱讀分析各種財務報表，檢查分析每月營業情況，做好成本控制和財務預算工作，檢查收支情況、應收賬款和應付賬款等；? 7、 根據品牌規定規劃和開展每日、每周、每月日常工作； 8、 堅持以人為本的服務管理理念；培養人才，指導各部門的工作，提高整個酒店的服務質量和員工素質； 9、 加強酒店設備、設施的維修保養工作和酒店的安全管理工作； 10、 選聘、任免酒店員工，根據品牌規定和標準健全酒店機構設置、員工編制。負責酒店人員的錄用、考核、獎懲、晉升等； 11、 與社會各界人士保持良好的公共關系，樹立良好的酒店形象，并代表酒店接待重要貴賓；12、 以身作則，積極參與酒店主要輪崗工作； 13、 關心員工，使酒店有高度凝聚力，并要求員工以高度熱情和責任感去完成本職工作。? ?【任職要求】? 1、具有敏銳的市場感知及客戶開發能力，熟悉酒店整體運營，有過酒店籌備工作經驗者為佳；2、兼具較強的獨立工作能力和團隊精神，善于協調內部及外部關系；? 3、較強的學習能力、執行力、溝通協調能力和領導決策能力； 4、接受全國派遣（入職起2年內接受公司派遣，期滿可選擇到期望城市）。

（一）掌握好景區經營管理的決策權和景區業務運營的指導權。如景區的年度計劃、長遠規劃、經營決策、職工培訓計劃、工資調整方案、景區留成資金的使用分配方案、福利計劃的實施、機構設置和人員配備、重要規章制度的建立、修改和廢除等。 （二）掌握市場信息，市場拓展營銷業務，制定市場價格，確定經營策略，增加經營收入。 （三）協調各職能部門的關系，做好員工的思想政治工作，調動員工的積極性，帶領全體員工創辦有特色的景區。 （四）積極協調景區與縣政府以及建設、旅游、公安、公路、交警、工商、環保、交通、衛生、文化等相關管理部門的關系，確保景區順利開展工作。同時，積極協調與當地縣、鎮黨委政府的關系，積極處理好景區在運營中出現的問題。 （五）注重旅游市場調研，傾聽游客意見，及時調整旅游產業結構，做好旅游產品的開發，不斷提高旅游服務水平和旅游產品質量。 （六）健全消防安全治安保衛制度，完善景區抗洪救災和預防地質災害預案，落實防范應急措施，保障游客的財產及生命安全。 （七）充分發揮統帥的作用，使各職能部門和負責人盡展所能，并及時糾正下屬的錯誤行為和錯誤思想。 （八）認真履行職責、正確行使職權。聽取群眾意見，采取群眾的合理化建議，及時改進工作。 任職要求： 一、有多年文化景區管理經驗。 二、有敬畏之心、務實和實干精神。 三、有創造力、執行力。 四、有思想和遠大抱負。

Job Title:? General Manager, The Langham, Hefei & General Manager, The Langham, Haikou Awholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group(LHG) comprises a family of distinctive brands, including The Langham Hotelsand Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us.?With dedicated colleagues across fourcontinents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. You will be leading a passionate & talented Hotel Team to drive for maximizing long-term financial growth of the hotel, delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group. ? Key Responsibilities: Drive & execute Company’s strategic objectives Full accountability on successful implementation of Company’s strategies and achievement of goals Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operations Recruit, mentor, and develop talents and future pipeline Participate and lead organizational initiatives to provide a forum for best practices sharing. Reviewing financial results to highlight successes and identify/rectify areas in need of improvements Provide timely forecasting and financial projections as required Ensure compliance with all LHG brand standards & local regulations ? Qualifications: Luxury Hospitality Group experience is preferred Relevant area/city working experience is preferred Pre-opening experience is preferred (For Pre-opening Hotel Only) Minimum 3+ years as an Operational General Manager Ability to understand a variety of industrial issues and develop strategic business plans Analytical & numerical ability to interpret and present financial data Excellent communication skills with ability to present clear & concise information to different stakeholders Problem solving ability on both operational and/or strategic areas Strong interpersonal skills The ideal candidate should possess extensive experience in Sales, Marketing and Revenue Management, with a proven track record of success in optimizing hotel profitability? Fluent written & spoken English and Mandarin are mandatory required

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

一、Key Responsibilities 職責概述 Using considerable independent initiative and judgment, provides leadership and direction to ensure the efficient, effective and profitable operation of the Hotel on a long term basis. 憑借相當獨立的主動性和判斷力,為酒店提供領導和方向以確保酒店長期處于高效的、有效的和贏利的經營狀態。 ? 二、Essential Duties and Responsibilities 主要職責和責任 1. Establish hotel's business plan, development planning and management policy, to determine the hotel management goal, to direct the mangement team to work; 確立酒店的經營計劃、發展規劃及經營方針，確定酒店管理目標，領導經營班子成員開展工作。 2. Study and grasp the market change and development situation, make market expansion plans and price system, raise key emphasis in work timely, and directing the implementation; 研究并掌握市場變化和發展情況，制定市場拓展計劃和價格體系，適時提出階段性工作重點，并指揮實施。 3. Decided to hotel organizations and middle management‘s employement and development. Be responsible for the division head's performance evaluation; 決定酒店組織機構及中層以上管理人員培養和使用，負責組織對部門經理的人事考核和業績評估。 4. Be responsible for the market development and finance planning work; Be responsible for the capital allocation and capital expenditures within the? limits of authority; 全面負責酒店的市場拓展和財務計劃工作；在權限內負責酒店內資金調配，審批資金支出等經營事宜。 5. Enhance hotel safety management; 加強酒店的安全管理工作。 6. To follow up other tasks which assigned by superior; 完成公司領導交辦的其他工作。 ? 三、Requried Qualifications 資質要求 1. Required Skills / Certificate 技能 / 證書 2. Computer Skill: Skillful to operate Office電腦操作技巧: 熟練使用MS辦公軟件 3. English Language Level: Fluent in English spoken and written is preferred 英語水平：口語與書寫流利為佳 ? Qualifications 資格 1. Team Focused 關注團隊: Support colleagues 給予同事支持 Explain what to do and the reason 闡述工作任務及其原因 2. Action Oriented 行動導向 Strives to deliver consistently 力爭始終如一的完成工作 Focus on details and standards 關注個人工作的細節和標準 3. Passionate工作熱情 Understand guests’demand and the market 理解客戶的需求和市場 Create a positive environment for changing 為變革創造一個積極的環境 4. Business skills 業務技能 Understand the short-term opportunities of reform 了解短期的變革機會 Understand the profit model 了解企業如何盈利 ? Experience 經歷要求 1. Associate degree or above; 全日制大專（含）以上學歷。 2. Graduation from Hotel Management,Business Management related professional; 酒店管理、企業管理等相關專業。 3. Work experience of hotel management for five years or above in 5 star hotel; 至少五年以上五星級酒店管理工作經驗。 4. Hotel management professional knowledge and leadership skills; 酒店專業知識及領導能力。 5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills; 具有很強的計劃、組織、溝通、協調、領導能力。 6. Skilled in the use of office automation equipment and realated management software; 熟練運用辦公軟件及相關管理軟件。 7.Excellent written and verbal communication; 具備優秀的書面和口頭表達能力。 8. Appreciate Poly culture; 認同保利企業文化。 9. Good Character and Ethics; 有良好的職業操守。 10. Strictly obey the relevant laws and regulations, executive internal policy implement; 嚴格遵守國家法律法規，執行企業各種規章制度。 11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency; 原則性強，職業化規范度高，具有良好的團隊協作精神，出色的人際交往能力，誠實可靠、品行端正。 12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration. 具有較強的工作責任心和學習能力、良好的團隊合作意識。