【職位描述】
行政
Administration
§ 協(xié)助餐飲部副總監(jiān)確保餐飲部運(yùn)作符合其酒店策略，適當(dāng)執(zhí)行酒店規(guī)章。
Assist ADOFB to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
§ 協(xié)助餐飲部行政總監(jiān)監(jiān)督部門營(yíng)運(yùn)手冊(cè)的準(zhǔn)備和更新工作。
F&B Manager to oversee the preparation and update of individual Departmental Operations Manuals.
§ 協(xié)助餐飲部行政總監(jiān)定期主持召開部門溝通會(huì)并確保分部門例會(huì)和會(huì)議確實(shí)有效且在必要時(shí)進(jìn)行指導(dǎo)。
F&B Manager to conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
賓客服務(wù)
Customer Service
§ 確保所有員工遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
§ 確保員工同樣在適當(dāng)?shù)臅r(shí)候?yàn)槠渌块T的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
§ 在公共區(qū)域花時(shí)間觀察員工和客人之間的交流并和客人交談，必要的時(shí)候通過部門經(jīng)理在對(duì)客服務(wù)技能上對(duì)員工進(jìn)行指導(dǎo)。
Spends time in public areas observing associate-guest interaction and talking with guests, working through Heads of Department to coach associates in guest service skills as necessary.
§ 禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 與客人和同事保持基于良好工作關(guān)系的互動(dòng)接觸。
Maintains positive guest and colleague interactions with good working relationships
財(cái)務(wù)
Financial
§ 將員工的工作能力通過多項(xiàng)技能、多項(xiàng)任務(wù)和有彈性的日程安排的運(yùn)用而達(dá)到最大化，以完成經(jīng)營(yíng)上的財(cái)政目標(biāo)和顧客期望。
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§ 確保每個(gè)盈利部門（例如：餐廳、酒吧、宴會(huì)廳）都在遵循品牌承諾的條件下以利潤(rùn)最大化為目標(biāo)而運(yùn)作。
Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise.
§ 確保每個(gè)消耗部門（例如：管事部）同樣在遵循對(duì)客人的品牌承諾的條件下，以可能達(dá)到的最低成本損耗結(jié)構(gòu)運(yùn)作。
Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
§ 協(xié)助餐飲部行政總監(jiān)組織餐飲部年度經(jīng)營(yíng)計(jì)劃的準(zhǔn)備工作。
Assist EAM – F&B to coordinates the preparation of the Annual Business Plan for Food and Beverage.
§ 對(duì)經(jīng)營(yíng)業(yè)績(jī)進(jìn)行戰(zhàn)略分析以更便于得到準(zhǔn)確而有意義的預(yù)測(cè)，適當(dāng)?shù)臅r(shí)候讓各個(gè)部門經(jīng)理參與其中。
Analyses business performance strategically to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
§ 以主要的業(yè)績(jī)表現(xiàn)指數(shù)為基礎(chǔ)對(duì)成本進(jìn)行預(yù)先管理控制，適當(dāng)?shù)臅r(shí)候讓各個(gè)部門經(jīng)理參與其中。
Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate.
§ 確保與財(cái)務(wù)記錄的保留、錢款處理和許可以及及時(shí)而準(zhǔn)確的財(cái)政信息的上報(bào)全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
§ 協(xié)助進(jìn)行盤點(diǎn)管理和酒店?duì)I運(yùn)設(shè)備和其他設(shè)施持續(xù)的保存保養(yǎng)。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
§ 積極參加每周收益管理會(huì)議，監(jiān)督適用的價(jià)格結(jié)構(gòu)以達(dá)到收益和餐廳及宴會(huì)廳整體利潤(rùn)的最大化。
Participates in weekly yield and revenue management meetings actively, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.
市場(chǎng)營(yíng)銷
Marketing
§ 協(xié)助餐飲部行政總監(jiān)準(zhǔn)備、使用并更新一份年度市場(chǎng)計(jì)劃，按照部門需要分派到各個(gè)部門。
Assist EAM – F&B to prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.
§ 不斷評(píng)估當(dāng)?shù)亍?guó)內(nèi)和國(guó)際市場(chǎng)趨勢(shì)、供應(yīng)商和其他酒店/餐飲企業(yè)營(yíng)運(yùn)狀況以確保酒店自身經(jīng)營(yíng)狀況保持競(jìng)爭(zhēng)力和領(lǐng)先位置。
Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge.
§ 鼓勵(lì)部門經(jīng)理尋求市場(chǎng)和公關(guān)方面的機(jī)會(huì)以加強(qiáng)關(guān)注力并最終帶來(lái)生意。
Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
營(yíng)運(yùn)
Operational
§ 確保酒店最基本的品牌標(biāo)準(zhǔn)都要被貫徹執(zhí)行并在適用的地方有選擇地執(zhí)行品牌標(biāo)準(zhǔn)。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§ 監(jiān)督所有營(yíng)運(yùn)情況，尤其在旺季期間，并和各個(gè)部門經(jīng)理一起調(diào)整需要改動(dòng)的地方。
Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.
§ 確保貫徹執(zhí)行餐飲經(jīng)典20條的標(biāo)準(zhǔn)。
Ensures that the Food and Beverage Top 20 are implemented.
§ 對(duì)于客戶調(diào)查的結(jié)果作出反饋并確保落實(shí)相應(yīng)的改善措施。
Provides feedback on the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ 以支持和靈活的態(tài)度與其他管理層成員緊密合作，著眼于整個(gè)酒店的成功和酒店客人的滿意度。
Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ 確保餐飲部員工以支持和靈活的態(tài)度和“團(tuán)隊(duì)協(xié)作”的精神與其他部門合作。
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§ 確保所有員工要對(duì)季節(jié)性產(chǎn)品和市場(chǎng)上的新產(chǎn)品有最新的任何和了解。
Ensures that all associates are up to date with the availability of seasonal and new products on the market.
§ 在營(yíng)運(yùn)過程中將對(duì)于餐飲產(chǎn)品的檢驗(yàn)和監(jiān)督貫穿始終，并在適當(dāng)?shù)那闆r下作出反饋。
Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.
人事
Personnel
§ 監(jiān)督和協(xié)助所有餐飲部員工的聘用和篩選。確保部門經(jīng)理在招聘時(shí)遵循酒店指示，在篩選員工時(shí)以能力基礎(chǔ)進(jìn)行選擇。
Oversees and assists in the recruitment and selection of all Food and Beverage associates. Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their associates.
§ 監(jiān)督餐飲部所有員工的守時(shí)性和儀容儀表，確保他們根據(jù)酒店和部門的儀容儀表要求身著正確的制服并保持高標(biāo)準(zhǔn)的儀容儀表和個(gè)人衛(wèi)生狀況。
Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§ 經(jīng)過適當(dāng)?shù)呐嘤?xùn)、指導(dǎo)和/或教導(dǎo)，通過提高每個(gè)部門經(jīng)理的技能和能力將其效力發(fā)揮到最大化。
Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
§ 指導(dǎo)部門經(jīng)理進(jìn)行年度表現(xiàn)評(píng)估，支持他們的職業(yè)發(fā)展目標(biāo)。確保他們可以指導(dǎo)其員工進(jìn)行年度表現(xiàn)評(píng)估。
Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates.
§ 確保每個(gè)分部門經(jīng)理在與培訓(xùn)經(jīng)理和部門培訓(xùn)員協(xié)調(diào)下為其員工制定培訓(xùn)計(jì)劃并落實(shí)有效的培訓(xùn)課程。
Ensures that each Head of Department plans and implements effective training programmes for their associates in coordination with the Training Manager and their Departmental Trainers.
§ 鼓勵(lì)員工成為有創(chuàng)意的、主動(dòng)的、具有挑戰(zhàn)精神并可以認(rèn)識(shí)到自身對(duì)于營(yíng)運(yùn)成功所作貢獻(xiàn)的員工。
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ 支持落實(shí)以人為本，示范并加強(qiáng)凱悅價(jià)值觀和文化特性。
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§ 確保所有員工完全理解并嚴(yán)格遵守員工守則。
Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
§ 確保員工遵守所有與消防、防護(hù)和安全相關(guān)的酒店、公司和當(dāng)?shù)氐闹贫取⒄吆鸵?guī)章。
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
§ 對(duì)于員工意見調(diào)查做出反饋并落實(shí)相應(yīng)的改善措施。
Feedback the results of the Associate Opinion Survey and ensures that the relevant changes are implemented.
其他
Other Duties
§ 熟知與員工和行業(yè)相關(guān)的法律法規(guī)。
Is knowledgeable in statutory legislation in associate and industrial relations.
§ 理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
§ 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。
Ensures high standards of personal presentation and grooming.
§ 與競(jìng)爭(zhēng)酒店、商業(yè)伙伴和其他組織的相關(guān)代表保持強(qiáng)而專業(yè)的關(guān)系來(lái)往。
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
§ 根據(jù)行業(yè)、公司和酒店對(duì)于餐飲部要求的變化做出反應(yīng)。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
§ 需要時(shí)參加培訓(xùn)課程和會(huì)議。
Attends training sessions and meetings as and when required.
§ 執(zhí)行分派的任何合理任務(wù)和額外職責(zé)。
Carries out any other reasonable duties and responsibilities as assigned.
【任職要求】
最好擁有酒店或旅游管理的本科或?qū)？茖W(xué)歷；
至少3年擔(dān)任國(guó)際聯(lián)號(hào)餐飲部經(jīng)理工作經(jīng)驗(yàn)；
必須具有良好的經(jīng)營(yíng)、行政管理和人際交往能力。
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