?Organization of arrivals and transfer to the Hotel and Vessel ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Assistance to guests with lost luggage ?Coordination of airport representative and assisting with passenger travels ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Tour Director desk hours in accordance with the tour layout ?Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach ?Offer advice on food/restaurants, shopping, and activities during free time ?Receipt and handling of guest complaints & private guest excursions ?Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…) ?Instructing and briefing local guides prior to excursions ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

?Organisationof arrivals and transfer to the Hotel and Vessel ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Assistance to guests with lost luggage ?Coordination of airport representative and assisting with passenger travels ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Tour Director desk hours in accordance with the tour layout ?Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach ?Offer advice on food/restaurants, shopping, and activities during free time ?Receipt and handling of guest complaints & private guest excursions ?Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…) ?Instructing and briefing local guides prior to excursions ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

工作內(nèi)容： 1. 專業(yè)講解：需要對景區(qū)的歷史、文化、自然景觀等有深入的了解，并以生動有趣的方式向游客進(jìn)行講解； 2. 維護(hù)景區(qū)秩序：在保證游客安全的同時，需監(jiān)督游客遵守景區(qū)規(guī)定，保護(hù)景區(qū)環(huán)境，維護(hù)景區(qū)的正常秩序； 3. 提供咨詢與服務(wù)：解答游客的疑問，提供旅游路線建議，協(xié)助處理游客在景區(qū)內(nèi)可能遇到的各種問題，確保游客的旅行體驗(yàn)； 4. 文化交流：作為景區(qū)文化的代表，講解員需參與文化交流活動，推廣景區(qū)的文化特色； 5. 應(yīng)急處理：在遇到突發(fā)事件時，如游客受傷、迷路等情況需迅速采取行動，協(xié)助處理問題； 6. 持續(xù)學(xué)習(xí)：不斷更新知識庫，以適應(yīng)景區(qū)發(fā)展和游客需求的變化，提升自己的專業(yè)水平。 任職要求： 1.必須掌握一門或多門外語，能夠?yàn)椴煌瑖业挠慰吞峁┓?wù)。（硬性要求） 2.擁有良好的溝通能力，能夠清晰、流暢地與不同背景的游客交流。 3. 擁有優(yōu)秀的服務(wù)意識，以游客為中心，提供高質(zhì)量的服務(wù)。 4. 有靈活的應(yīng)變能力，能夠迅速應(yīng)對各種突發(fā)事件，保持冷靜。 5.與同事保持良好的溝通和協(xié)作，共同提升游客體驗(yàn)。 6.持續(xù)學(xué)習(xí)意愿：愿意不斷學(xué)習(xí)新知識，提升個人專業(yè)水平。

【崗位職責(zé)】 1. 負(fù)責(zé)帶領(lǐng)客戶團(tuán)隊(duì)游覽景點(diǎn)，提供專業(yè)的講解服務(wù)； 2. 協(xié)助處理客戶在旅行過程中的各種問題，確保行程順利進(jìn)行； 3. 根據(jù)客戶需求制定合理的旅游計劃，并進(jìn)行票務(wù)預(yù)訂； 4. 負(fù)責(zé)與當(dāng)?shù)亟哟龁挝粶贤▍f(xié)調(diào)，確保各項(xiàng)服務(wù)到位； 5. 定期參加培訓(xùn)，提升個人業(yè)務(wù)能力和服務(wù)水平。 【任職要求】 1. 具備良好的溝通能力和親和力，能夠與不同的人群有效交流； 2. 擁有導(dǎo)游證及相關(guān)語言能力證書（如普通話二級乙等及以上）； 3. 至少具備1年以上的帶團(tuán)經(jīng)驗(yàn)，熟悉各類旅游產(chǎn)品的特點(diǎn)及操作流程； 4. 對旅游行業(yè)充滿熱情，愿意不斷學(xué)習(xí)新知識以適應(yīng)行業(yè)發(fā)展需求； 5. 能夠適應(yīng)偶爾的出差安排，保持良好的團(tuán)隊(duì)協(xié)作精神。 【福利待遇】 1. 提供具有競爭力的基本工資+績效獎金； 2. 享受法定節(jié)假日及帶薪年假； 3. 提供舒適的辦公環(huán)境及必要的工作設(shè)備支持；