崗位職責： 1、建立健全酒店會計核算制度，檢查會計制度的執行情況，對會計核算工作的質量進行監督。 2、建立健全酒店財務管理制度，完善財務監督機制，檢查酒店執行國家財經法律法規、制度及遵守財經紀律情況，對財務活動的合法性進行監督。 3、審核酒店擬訂的年度財務預、決算方案資金使用和調度計劃，籌資、融資和投資計劃，利潤分配或彌補虧損方案。 4、對酒店產權轉變、資產核銷、資產重組對外投資、債務擔保、資產抵押等重大財務活動的決策程序和實施執行情況進行監督。 5、審核酒店財務報告，評價和報告其經營管理業績。與酒店總經理一起，共同對財務報表和報告的質量負責。 6、與酒店總經理聯合審批規定限額范圍內的公司經營性、融資性、投資性(對外、對外)支出;對酒店授權范圍內的貸款擔保事項負責。 崗位要求 1、財務管理、會計、金融相關專業、大專及以上學歷 2、具有8年酒店行業財務工作經驗，2年以上財務經理崗位工作經驗，星級酒店工作背景，國際聯號品牌酒店經驗優先 3、通曉財務、會計、金融、稅務知識、掌握法律相關知識，具備基本計算機應用知識 4、熟練運用會計電算化，熟練使用涉及酒店財務軟件 5、具有一定的外部關系協調和統籌管理能力，良好的團隊領導力、協作能力

1.Ensure credit policies and procedures are adhered to within departmentsconcerned. 確保所有部門根據酒店制度進行掛賬。 2.Verify manual cheque payable to Travel Agent on rooms’ commissionreport. 檢查付給旅行社的支票,并填寫客房傭金報告。 3.Reply to all the customers’ inquiries relating to the payment terms andrequest for special billing. 回答客人的有關掛賬問題，以及處理客人要求有特別賬單的問題。 4.Review and send out all relevant delinquency statements and dunningnotices. 檢查并發送壞賬報表及催款單。 5.Responsible for posting daily City Ledger payments, and balancing of thedaily audits.? Process all advancedeposit refunds and credit card refunds. 日常掛賬輸入，日常審計，處理預付訂金及信用卡返點等業務。 6.Follow all hotel policy and procedure pertaining to the AccountsReceivable and Credit Policy. 根據酒店有關規章和財務制度進行賬務處理。 7.Promote and encourage the use of Quality process to resolve issues whichmay arise. 推廣和鼓勵有質量的方法解決問題。 8.Perform common duties as may be assigned by management. 履行由管理層指定的應盡職責。 9.Perform other related duties & special projects as assigned by thesupervisor 隨時執行上級分配的其他相關任務或特殊項目.

JOB SUMMARY Responsible for strategically activating the hotel's public spaces, including restaurants, bars, and the pool deck, to elevate guest satisfaction and boost revenue. This involves creating and implementing comprehensive programming that brings both the brand and hotel's unique identity to life daily through diverse experiences encompassing wellness, food & beverage, local culture, and more. By collaborating across hotel teams and leveraging guest feedback and performance data, this position ensures there is always something interesting happening in the resort. The position requires strong networking with high profile clientele and the ability to deliver non-traditional selling and Public Relations events that generate high revenues and/or PR values. Responsible for delivering an atmosphere that represents and enhances the EDITION brand presence. A key focus of the position is to develop and leverage local networks to bring the right business to the property, as well as establishing and maintaining high levels of exposure and visibility for the property. CANDIDATE PROFILE - Deep knowledge of Bai culture and traditions - Recommendations for authentic local market experiences - Insight into unique hotel-based cultural activities - Familiarity with the entertainment & fashion industry and demonstrated ability to make connections with high-profile clientele essential. - Campaign Idea and Key Messages – Power of Memories, Wow Stories and Social Media Engagement - Closely cooperates with all PR partners of the hotel to achieve maximum value delivery/exposure in media for the hotel

作為首席調酒師，您將負責全面管理大堂吧及酒吧的日常運營工作，包括培訓和監督調酒師團隊、管理酒水庫存以及確保符合衛生安全規范。您將在為客人營造熱情愉悅氛圍的同時，推動酒水銷售并控制成本。您創新開發雞尾酒的能力以及激勵團隊的熱情將是我們酒吧成功的關鍵因素。您需要能夠在快節奏的工作環境中保持優雅從容，時刻以積極的態度應對壓力。在此職位上，您將與餐廳經理和廚房團隊密切合作，確保提供無縫銜接的服務和協調一致的賓客體驗。同時，您還需負責保持吧臺區域的整潔有序，專業處理客人投訴，并確保所有飲品的制作都符合質量標準。

崗位職責/職位描述 1、負責酒店項目的銷售工作，主要拓展及客戶開發，完成酒店及個人業績指標。 2、主要負責上海、北京、廣東、成都等發達地區的旅行社、及PCO拓展開發工作。并根據外部環境可能對酒店銷售產生的因素，制定不同的銷售策略和方案。 3、樹立良好的品牌形象，利用整合的品牌資源，提升品牌力及影響力，促進銷售任務的順利完成。 4、根據酒店的運營目標，擴大公司的信息渠道，擴大項目在市場的占有率。積極通過各種渠道收集整理項目信息，安排項目信息整理，跟蹤項目、客戶回訪，挖掘潛在客戶資源。 ? 崗位要求 1、30歲以上，至少3年以上品牌酒店銷售經驗、擔任高端度假酒店項目銷售經理級以上職務，掌握大量旅行社或會務等市場客戶資源以及具備相關工作經歷。 2、對酒店及文旅行業領域的發展有深刻的理解；具有敏感的商業和市場意識，分析問題及解決問題能力強，具有優秀的資源整合能力、業務推進和銷售能力。

To assist the Director of Finance in the effective management of the hotel’s overall accounting functions, preparation of financial reports, analyzes, forecasts and budgets, paying particular attention to the maintenance of high accounting standards, management information and controls consistent with the statutory requirements, Marriott standards and the property needs. To manage the Accounting Department staff and activities ensuring that all routines and reporting procedures are completed accurately and on a timely basis. 協助財務總監全面有效管理酒店財務工作，制定財務報表、分析、預測及預算。高標準要求財務制度、管理信息、內部控制、萬豪標準及酒店要求。管理財務部員工和運作，確保所有的日常事務和報告按已定程序準確和按時地完成。 PREFERRED QUALIFICATIONS 優選資格 - 2 years in the same capacity / 5 years from rank and file in the accounting capacity, preferably a luxury hotel working experience. 2年同等職位及5年相關會計工作經驗，有奢華酒店品牌從業經驗的優先 - Previous experience in a managerial operational accounting role 有財務管理經驗? - Good communicator 良好的溝通技巧? - Able to work independently and supervise the whole accounting department 能獨立管理財務部工作? - Excellent oral and written English skills, including strong reading comprehension, with proficiency in Mandarin 良好的英語口語、閱讀和寫作能力，會說普通話? - Able to handle other laws, insurance, banking and taxation issues 能處理法律、保險、銀行及稅收事宜

崗位職責/職位描述 1、負責酒店項目的銷售工作，主要拓展及客戶開發，完成酒店及個人業績指標。 2、主要負責上海、北京、廣東、成都等發達地區的旅行社、及PCO拓展開發工作。并根據外部環境可能對酒店銷售產生的因素，制定不同的銷售策略和方案。 3、樹立良好的品牌形象，利用整合的品牌資源，提升品牌力及影響力，促進銷售任務的順利完成。 4、根據酒店的運營目標，擴大公司的信息渠道，擴大項目在市場的占有率。積極通過各種渠道收集整理項目信息，安排項目信息整理，跟蹤項目、客戶回訪，挖掘潛在客戶資源。 ? 崗位要求 1、30歲以上，至少3年以上品牌酒店銷售經驗、擔任高端度假酒店項目銷售經理級以上職務，掌握大量旅行社或會務等市場客戶資源以及具備相關工作經歷。 2、對酒店及文旅行業領域的發展有深刻的理解；具有敏感的商業和市場意識，分析問題及解決問題能力強，具有優秀的資源整合能力、業務推進和銷售能力。

JOB SUMMARY As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures. CANDIDATE PROFILE Education and Experience ? High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area. OR ? 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing Recruitment and Hiring Process ? Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. ? Establishes and maintains contact with external recruitment sources. ? Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. ? Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. ? Oversees/monitors candidate identification and selection process. ? Provides subject matter expertise to property managers regarding selection procedures. ? Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool. ? Performs quality control on candidate identification/selection. Administering and Educating Employee Benefits ? Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. ? Prepares, audits and distributes unemployment claim activity reports to property management. ? Attends unemployment hearings and ensures property is properly represented. ? Ensures that department has the available resources on hand to administer employee. Managing Employee Development ? Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ? Ensures employees are cross-trained to support successful daily operations. ? Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate. ? Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. ? Ensures attendance by all new hires and participation of the leadership team in training programs ? Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Maintaining Employee Relations ? Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). ? Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. ? Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner ? Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. ? Partners with Loss Prevention to conduct employee accident investigations, as necessary. ? Communicates performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices ? Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. ? Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. ? Ensures medical records are maintained in a separate, secure and confidential medical file. ? Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). ? Communicates property rules and regulations via the employee handbook. ? Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. ? Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. ? Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. ? Manages Workers Compensation claims to ensure appropriate employee care and manage costs. ? Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications). Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

【崗位職責】 1、按照品牌標準，完成籌備期及日常運營期的宣傳資料及相關產品的設計制作。 2、配合酒店市場推廣活動的策劃和執行工作。 3、確保酒店所有的印刷品符合品牌標準。 4、管理酒店圖像數據庫包括官方酒店照片和活動照片等，用于酒店推廣。 5、在需要時協調酒店攝影和攝像。 【崗位要求】 1、專科以上學歷，美術/廣告設計及相關專業。 2、2年以上奢華品牌酒店同等崗位工作經驗，有扎實的美術功底、良好的創新思維和理解能力； 3、熟練使用常用設計軟件，熟悉攝影和攝像最佳；

Supervise and coordinate operations to ensure compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requirements. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience ? 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR ? 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs ? Promotes and informs employees about all training programs. ? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. ? Helps employees identify specific behaviors that will contribute to service excellence. ? Ensures employees receive on-going training to understand guest expectations. ? Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. ? Meets with training cadre on a regular basis to support training efforts. ? Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness ? Monitors enrollment and attendance at training classes. ? Meets regularly with participants to assess progress and address concerns. ? Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. ? Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. ? Measures transfer of learning from training courses to the operation. ? Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets ? Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. ? Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. ? Makes any necessary adjustments to training methodology and/or re-trains as appropriate. ? Aligns current training and development programs to effectively impact key business indicators. ? Establishes guidelines so employees understand expectations and parameters. ? Develops specific training to improve service performance. ? Drives brand values and philosophy in all training and development activities. ? Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets ? Participates in the development of the Training budget as required. ? Manages budget in alignment with Human Resources and property financial goals. ? Manages department controllable expenses to achieve or exceed budgeted goals. ? Utilizes P-card if appropriate to control and monitor departmental expenditures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. 根據指定的配方，使用測量系統為客人準備飲料訂單。發放、打開和提供葡萄酒/香檳酒瓶。設定並維護吧臺、吧臺單元、桌子和其他工具的清潔和狀況。為飲料準備新鮮的裝飾。儲備冰塊、玻璃器皿和紙張用品。將物資運送至酒吧設置區域。清洗髒污的玻璃器皿。將髒污的物品從吧臺和桌子上移走並放置在指定區域。預測並傳達補貨需求。處理所有付款方式。輪班結束時清點銀行存款，完成指定的收銀員報告，解決任何差異，交回收據，並確保銀行安全。確保烈酒、啤酒、葡萄酒、冷卻器、櫥櫃和儲藏區域的安全。完成關門職責。

The Employee Dining Chef Supervisor oversees daily operations of the employee dining kitchen, ensuring nutritious, high-quality meals are prepared efficiently for hotel employees. This role shall demonstrate culinary expertise with strong organizational skills to manage food production, cost control, and sanitation while maintaining a positive dining experience for staff members. 員工餐廳廚房主管負責督導員工餐廳廚房的日常運營，確保為酒店員工高效提供營養豐富且高品質的餐食。該崗位需展現卓越的烹飪技能與出色的組織能力，以統籌食品生產、成本控制及衛生管理，同時為員工維持良好的用餐體驗。

崗位職責： 1.嚴格保密所有員工工資。未獲得財務總監或助理財務總監的批準，在任何情況下不得向其他同事透露這方面的信息。 2.能夠嫻熟地使用辦公自動化軟件例如Words, Excel 、石基員工考勤及工資軟件的中英文版本。 3.確保加班費和其他關于工資的調整得到相應的授權批準。 4.制作并確保每月工資報表正確無誤。 5.協助部門領導解決任何員工關于工資方面的差額的詢問和爭議。 6.核實新入職員工諸如職位，部門，工資等資料的準確性。 職位要求： 1.熟悉酒店工資和相關政策。 2.了解勞動法和所得稅的規定。 3. 具有操作Shiji 考勤及工資系統軟件的能力

The Stewarding Supervisor is responsible for overseeing the daily operations of the stewarding department, ensuring all kitchen equipment, utensils, and service ware are cleaned, sanitized, and stored according to hotel standards. This role involves supervising stewarding staff, maintaining hygiene and safety compliance, and supporting the culinary and F&B teams to ensure smooth service operations. 管事部主管全面負責餐具部門的日常運營管理工作，確保所有廚房設備、餐具及服務器具的清潔、消毒和存儲符合酒店標準。該崗位主要負責督導餐具房員工團隊，嚴格執行衛生安全規范，并協助餐飲及廚房團隊保障運營順暢。

1、形象氣質佳，普通話標準；女性身高160cm以上，男性身高165cm以上；2、大專及以上學歷；年齡20-35歲。3、具有前廳接待工作經驗2年以上；[崗位職責]：1、為客人提供接待、入離店手續辦理、總機電話接轉、房間預訂、解答問詢等服務。2、妥善和及時處理客戶的要求、詢問和投訴。如有需要，及時向上級匯報。3、熟練掌握公司概況，熟悉前廳各項操作流程，在日常工作及對客服務中體現良好的公司和個人專業形象保持各酒店合作方的良好溝通和協調。4、維護前臺區域內的整潔，進行該區域內的報刊雜志、盆景植物的日常維護和保養5、完成上級交辦的工作任務。

【崗位職責】 ·????????當班時負責所有分配樓層和客房區域的高標準清潔工作。 ·????????與前臺接待密切合作確保任何時間內房態的正確。 ·????????確保在“請勿打擾”狀態下客人的隱私被維護。 ·????????監督夜床服務。 ·????????負責鑰匙的嚴格控制。 ·????????對客房的走廊和公共區域進行常規檢查。 ·????????迅速向工程部匯報工程維修。 ·????????確保失物招領按照程序操作。 ·????????維持樓層布草間的干凈和整潔。 ·????????監督管轄區域客房服務員的工作效率。 ·????????檢查客房部員工的儀表，個人衛生和形象。 ·????????協助進行員工的培訓和發展。 ·????????給予所管轄的員工以不斷的建議和支持。 ·????????必要時對員工進行個別面對面指導。 ·????????通過匯總客人的意見，不斷尋找機會提升對客服務。 ·????????采取合適的行動解決客人的抱怨。 保證所有報告都按時完成 【崗位要求】 1、有2年以上同星級客房管理工作經驗。 2、熟悉客房部專業知識，熟練使用電腦，持有客房部經理上崗證或資格證書。 3、掌握熟悉客房管理、服務流程和質量標準。 4、具有組織協調能力、應變能力、經營能力以及文字表達能力和信息管理能力。

1.Produces and presents the dishes for the section inline with the cooking instructions and processes defined by the hotel and? brand.? 根據酒店和品牌的烹飪指導和流程, 制作并展示菜肴。 2.Directs the work ofkitchen helpers, including cooks, kitchen attendants and stewards. 指導廚房幫手，包括廚師、廚房服務員和管事的工作。 3.Establish and maintaingood working relationships with employees. 與員工建立并保持良好的工作關系 。 4.May be asked to carry out some food preparation inthe dining room in front of guests, depending on events or how the F&Boffer is organized. 視活動或餐飲提供方式而定，可能需要在客人面前在餐廳內準備食物。 5.?Ensures that dishes are well presented, of a highstandard and at the right temperature.? ? ? ? ? 確保在合適的溫度下，高質量、高標準的呈現菜肴。 6.Delivers dishes in good time to suit guests' wishes. 適時提供菜肴, 以滿足客人的期望。 7.Depending on the hotel, may be asked to receivedeliveries, check and store merchandise. 根據酒店要求而定, 可能需要參與收貨、檢查及貯存貨品。 8.Organizes his/her work and timing to suitfluctuations in guest numbers and special events. 根據客人數量和特殊活動的變化，合理安排他/她的工作和時間。 9.Ensures that the workplace remains clean and the safetyof consumable goods by always respecting HACCP regulations.? 始終遵守HACCP的要求，確保工作場所保持清潔和食品安全。

Maintain the Friendly and Efficient Service in Front Desk 保持友善和高效前臺服務 ? ·???????? Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests. 協調所有入住和離店的辦理，關注客人等房時間，保持客人被告知各種狀況并確保每一位客人盡可能的舒適和滿意。接待貴賓。 ·???????? Ensure LQA standards are implemented and delivered to every guest. 掌握LQA在對客服務中被遵守和執行。 ·???????? Handles guest and Heartiest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 禮貌且高效地處理客人及心藝家的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。 ·???????? Ensures the receptionist operate with suitable sales attitude, and that all Heartiests are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity. 確保前臺接待都有很好的銷售意識，并熟知酒店的設施、服務和賣點，并在合適的機會以專業的態度展現給任何一個潛在的客人。 ·???????? Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 掌握酒店產品知識，確保貴賓及活動信息的時效性和準確性。 ·???????? Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners. 參與團隊接待，檢查并確保團隊預訂的細節達到要求，并與會議/團隊組織者保持聯系。 ·???????? Ensure that there is adequate Heartiest coverage at the Front Desk at all times; and be present at the Front Desk whenever possible. 確保前臺隨時都有充足的人手，并隨時在前臺處理所有對客事宜。 ·???????? Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy. 確保整個前廳部及其周邊區域，包括大堂、禮賓部和前臺區域，從始至終干凈整潔。 ·???????? Be fully competent in all reception and cashier duties, and cover all shifts if required. 完全勝任所有前臺接待職責；如需要，可以承擔所有班次的職責。 ·???????? Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication. 處理諸如換房等客人特殊訴求，與其他部門保持友好合作的工作關系，以確保溝通順暢。 ·???????? Follow up on cancellations and no shows and late charge when appropriate. 適時跟進預訂取消、預訂未到及延時收款等相關事宜。 ·???????? Liaise with Concierge to ensure swift baggage dispatch and collection. 與禮賓部保持溝通以確保迅捷的行李送達和收取。 ·???????? Ensure enough supplies of all stationary items are in storage. 確保前臺各項文具備品充足。 ·???????? Ensure and maintain the PSB upload is accurately. 掌握和保持前臺外事傳輸的正確性。 ·???????? Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 保持嚴格遵守并實行由當地執法部門所要求的全部事項。 ·???????? Maintains information security standards compliance of Front Office at 100%. 確保所有信息安全標準都被百分之百的執行。 ·???????? The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager. 根據前廳部副經理指導，前臺主管可能被要求執行其他職責。 ·???????? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，該部門有權更改或補充該職位描述。 ·???????? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。 ? Provide Guests’ Experiences that Exceed Guests’ Expectations 為客人帶來超越期待的入住體驗 ? ·???????? Leads the Front Desk shift to personalize the guest arrival/departure experience. 帶領前臺每個班次為客人提供個性化的到店及離店體驗。 ·???????? Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 預知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會被一直滿足。 ·???????? Full utilization of all kinds of systems to embrace guest experience. 充分利用各類酒店管理系統和軟件以提高賓客體驗。 ·???????? Accuracy in link of reservations requirement to room allocation/guest needs. 根據預訂信息準確地為客人安排房間及滿足合理需求。 ·???????? Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 尋求客人滿意度反饋，并根據我們的使命宣言和人才賦權的理念來解決問題。 ·???????? Focuses on the stay experience for ALL members. 致力于提升雅高心悅界會員的入住體驗。 ? Supervision of Front Desk Team 督導前臺團隊 ? ·???????? Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards. 督導前臺接待，協助其處理相關事宜，并確保所有任務都按照品牌標準完成。 ·???????? Responsible for guide and tracing the Front Desk team to complete daily up-selling and ALL member enrollment target. 負責引導和跟蹤前臺團隊完成前臺房間銷售升級和雅高心悅界會員招募計劃的每日目標。 ·???????? Implement all Front Desk Policies and Procedures are adhered. 執行前臺各項政策與程序都被嚴格執行。 ·???????? Conduct a handover at the end of each shift with relieving Heartiest, informing them of any special requirements or problems. 在每個班次結束之后都與同事進行交接，確保其知曉任何特殊需求和問題。 ·???????? To be responsible for identifying any training needs of Front Desk colleagues and communicating these to the Front Office Training Manager and Assistant Front Office Manager. 負責確認前臺同事的培訓需求，并將其轉述給部門培訓師和前廳部副經理。 ·???????? Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 執行健康與安全政策，以確保安全的工作環境；同時確保所有同事都熟悉了解安全及緊急程序。 ·???????? Ensure all accounting procedures are adhered to throughout the department. 保證所有財務制度在部門內被嚴格執行。 ·???????? Liaison between Front Office departments and rest of hotel effective for guest experience. 在前廳部與酒店其他部門之間有效的溝通來提高賓客體驗。 ·???????? Carry out disciplinary actions in line with hotel procedures. 按照酒店規章制度對不合適的行為采取相應措施。 ? Involvement in Wider Job Function Actions/Relationships 進一步拓展工作職能 ? ·???????? Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在發現安全隱患時采取行動并通知危機處置團隊。 ·???????? Check the next day’s arrivals correspondence, confirming car- and restaurant-bookings. Ensure that all guest needs are dealt with satisfactory. 檢查次日到店情況，確認車輛、用餐等預訂情況。確保所有客人需求都被滿意的處理。 ·???????? Guide and encourage the Front Desk Team to be improve the service attitude and efficient. 引導和激勵心藝家工作態度和效率。 ·???????? Attend any courses Management may deem beneficial. 參與任何管理層認為有益于工作的培訓。 ? Main Complexity/Critical Issues In The Job主要復雜/關鍵工作事項 ? ·???????? Efficiency of check in/check out process, accuracy in retrieval of guest data and billing. 確保入住及離店手續的效率性，確保客人信息與賬目的準確性。 ·???????? Management of the guest service experience / personalization. 確保個性化服務以提升客人體驗 ·???????? Ensure the credit card date safety & guest information data safety. 保證信用卡信息安全及客人信息安全。 ·???????? Ensures high standards of personal presentation & grooming. 確保始終都有高標準的個人形象和儀容儀表。