職責(zé)概述： 1.?根據(jù)酒店經(jīng)營目標(biāo)，制定并優(yōu)化溫泉部的服務(wù)程序、質(zhì)量標(biāo)準(zhǔn)和操作規(guī)程，持續(xù)提升服務(wù)質(zhì)量； 2.根據(jù)酒店經(jīng)營目標(biāo)，制定并實(shí)施溫泉營業(yè)區(qū)各項業(yè)務(wù)指標(biāo)和規(guī)劃，完成經(jīng)營目標(biāo)任務(wù)； 3.負(fù)責(zé)督促部門員工按照崗位工作流程和服務(wù)標(biāo)準(zhǔn)完成工作任務(wù)，組織部門會議，安排工作，檢查進(jìn)展，解決問題； 4.?負(fù)責(zé)提交各階段營運(yùn)分析報告，合理控制部門預(yù)算； 5.?負(fù)責(zé)溫泉部的安全管理，協(xié)助工程部進(jìn)行設(shè)備設(shè)施的維修保養(yǎng)； 6.?參與接待大型團(tuán)隊和VIP客人，處理賓客投訴，提升客戶滿意度。 7.?根據(jù)經(jīng)營需求，負(fù)責(zé)制定部門培訓(xùn)計劃，并落地實(shí)施。 8.?完成領(lǐng)導(dǎo)安排的其他工作。 職位要求： 1、大專及以上文化（條件優(yōu)秀者可適當(dāng)放寬），3年溫泉或酒店客房管理經(jīng)驗； 2、能夠妥善處理突發(fā)事件和客戶投訴； 3、溝通協(xié)調(diào)能力和抗壓能力強(qiáng)； 4、較強(qiáng)的服務(wù)意識、責(zé)任心、執(zhí)行力，具有團(tuán)隊合作精神。

薪資面議 職位任務(wù)： Responsible for hotel guest activities: plan aheadand organize promotional activities. Ensure guests have a good experience atthe hotel. 負(fù)責(zé)酒店賓客活動：提前計劃，組織大型的推廣活動。確?？腿嗽诰频暧辛己玫幕顒芋w驗。 主要職責(zé)： ? Responsible for Activity planning and promotion 主要負(fù)責(zé)賓客活動策劃及推廣。 ? Develop close relationships with guests, understand the profile of the hotel's customers, and plan guest events for the operational needs of the hotel. 與客人建立緊密的聯(lián)系，了解酒店客戶畫像，針對酒店運(yùn)營需求策劃賓客活動。 ? Integrate hotel resources, expand activity types, maximize guest needs, and enhance guest activity experience. 整合酒店資源，拓展活動類型，最大限度的滿足賓客需求，提升賓客活動體驗。 ? Good at communicating, integrate with guests, and lead them to experience immersive activities. 善于與賓客溝通交流，融入賓客，帶領(lǐng)客人沉浸式體驗活動。 ? Combine the regional characteristics of the hotel, enrich the activity product content, and have relevant activity resources. 結(jié)合酒店地域特色，豐富活動產(chǎn)品內(nèi)容，有相關(guān)活動合作公司資源。 ? Plan the activities in advance to ensure that leisure guests can get a reasonable schedule. 提前策劃店內(nèi)所有活動，確保休閑度假的客人能得到合理的時間安排。 ? Check activity process with PR department in advance to ensure pre-publicity. 提前與公關(guān)部核對活動流程，確保前期宣傳到位。 ? Arrange and follow up the event preparation progress to ensure the smooth running of the event 安排及跟進(jìn)活動準(zhǔn)備進(jìn)度，確?；顒禹樌M(jìn)行。 ? Train and lead staff to carry out activities on site to ensure that planned activities are satisfied and recognized by guests 培訓(xùn)及帶領(lǐng)員工現(xiàn)場執(zhí)行活動，確保所策劃活動得到客人的滿意及認(rèn)可。 ? Together with the public relations Department to promote the activities in the later stage and maintaincontinuous voice. 結(jié)合公關(guān)部做好活動后期宣傳，保持連續(xù)發(fā)聲。 ? Responsible for the arrangement and execution of theatre activities. 負(fù)責(zé)酒店大劇院活動的安排及執(zhí)行。 ? Inviting guests to participate fans activities to enhance the participation in the hotel. 邀約客戶參加店內(nèi)和粉絲活動，提升賓客店內(nèi)活動參與感。 ? Strengthen communication with guest and familiar with popular activities, and identify guest needs 加強(qiáng)與客戶溝通對接，了解時下熱門活動，了解客戶需求。 ? Communicate with sales department to help sales identify guest needs of group building activities. 積極與銷售部溝通，幫助銷售與客戶溝通有關(guān)團(tuán)建、集體活動的需求。 ? Participate in the operation of fans activities. 參與粉絲活動運(yùn)營團(tuán)隊的工作。 ? Ensure the activities is well prepared, including staff arrangement, material procurement, etc 監(jiān)督并確?；顒訙?zhǔn)備充分，包括但不限于人員安排、物料采購等 ? Carry out other tasks as directed by your supervisors. 完成上級交待的其他任務(wù)。