PRINCIPAL RESPONSIBILITIES主要職責(zé) 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根據(jù)客戶管理程序，按季度，月度，周和日常時間計劃和管理所有政府和分局，領(lǐng)事館，大使館及商會的銷售拜訪和電話拜訪。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 與主要政府客戶群保持良好關(guān)系，在已有和新的政府相關(guān)部門客戶中爭取個人，團隊和商務(wù)會議生意。從而達到銷售目標(biāo)并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 處理來自政府及相關(guān)分局的要求，包括會議，現(xiàn)場參觀，協(xié)商和合同撰寫。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟進所有在政府市場范圍內(nèi)的詢問和線索，直到生意確定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 為政府或政府活動協(xié)助人開展酒店參觀活動。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 經(jīng)常與政府官員交際以獲得最新市場動向并保持關(guān)系。 7. Represent the Hotel in Government invited functions. 代表酒店應(yīng)邀參加政府活動。 8. Monitor competitors’ activities pertaining the Government segments. 關(guān)注競爭酒店的活動以洞悉政府市場。 ? 9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排貴賓到店，歡迎事宜并在他們在店期間根據(jù)酒店標(biāo)準(zhǔn)提供卓越服務(wù)，從而令客戶滿意而歸。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店兩者的緊密聯(lián)系，保證不斷為客戶酒店的發(fā)展信息，并為高級管理層更新相關(guān)信息，包括政府部門、相關(guān)的事件,市場趨勢、顧客反饋和競爭對手的活動。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高級管理層更新銷售進步和預(yù)訂的信息，密切討論特殊的事件或非正常的發(fā)展，建議有必要的銷售策略，增加市場競爭力。 ? 12. Account Management客戶管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 發(fā)展和保持朗廷最優(yōu)實踐策略來保證目標(biāo)明確和執(zhí)行合適的銷售活動。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 幫助銷售團隊發(fā)展客戶，包括發(fā)展計劃，細(xì)化目標(biāo)，時間規(guī)劃和銷售方法以支持客戶銷售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 與LHG和GSO/GSAs緊密聯(lián)系，具體說明客戶在商業(yè)，收入目標(biāo)和達成活動上的比例劃分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 準(zhǔn)確識別客戶聯(lián)系人的影響力和決策力，并利用這些來鞏固業(yè)務(wù)。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 發(fā)展客戶數(shù)據(jù)庫，增加市場/客戶份額-所有的收入來源-本地，國際，全球。 ? 13. Market Intelligence市場分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 關(guān)注和持續(xù)了解競爭酒店的活動,包括財政表現(xiàn),SWOT分析,主要客戶/市場份額和市場活動。 ? 14. Customer Relationships客戶關(guān)系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 與主要的內(nèi)部和外部客戶開展，加強和保持有效的工作關(guān)系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持與客戶要求，興趣，和市場活動相關(guān)的酒店信息及時更新。 Reviews customer base to determine new opportunities for account penetration. 瀏覽客戶數(shù)據(jù)庫，發(fā)展新客戶。 Contributes ideas to improve the products and services offered. 提供想法來提高產(chǎn)品和服務(wù)。 ? 15. Team Leadership團隊領(lǐng)導(dǎo) Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指導(dǎo)，監(jiān)督和評價團隊和自身的表現(xiàn)，保證銷售收入達標(biāo)。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意，闡明和執(zhí)行各級團隊的最佳銷售實踐方法和程序以確保業(yè)務(wù)目標(biāo)的實現(xiàn)。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 與團隊討論并同意制定部門和個人目標(biāo)，瀏覽和更新業(yè)務(wù)中的變化，必要時調(diào)整執(zhí)行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 經(jīng)常并及時進行口頭或非口頭的溝通，為員工個人表現(xiàn)提供及時和具體的反饋。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 創(chuàng)造能推動和鼓勵員工發(fā)揮自己最佳能力的氛圍，將沖突最小化。 ? REQUIREMENTS 職位要求 1. Education教育學(xué)歷 Diploma or University degree is preferred. 大專或本科文憑優(yōu)先。 2. Experience經(jīng)驗 Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相關(guān)工作和五星級酒店管理經(jīng)驗，之前擔(dān)任過相似職位者優(yōu)先。 3. Job Skills/Knowledge工作技能/知識 Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具備極佳的溝通，交際和合作技巧。能獨立工作和承受壓力。具鉆研精神，善于計劃和組織。 4. Computer Skills電腦技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微軟辦公軟件和Delphi Sales & Catering系統(tǒng)。 5. Language Skills語言能力 Excellent written and verbal in Mandarin, good command in English. 具備優(yōu)秀的普通話口語和書面溝通技巧，英語讀寫流利。

負(fù)責(zé)機修方向 PRINCIPAL RESPONSIBILITIES 主要職責(zé) ·The dutyengineer is the principal when he is on duty, he is in charge of the basicoperation and maintenance work of Engineering department. 值班工程師當(dāng)班時，是當(dāng)班的負(fù)責(zé)人。負(fù)責(zé)工程部的基本運作及維修保養(yǎng)工作。 ·Ensures thathotel rules are followed and obeyed. 確保遵循酒店規(guī)章。 ·Ensures punctualattendance and adherence to duty schedules by all subordinate supervisors. 確保按時出勤并使所有下屬主管都遵照值班表工作，根據(jù)總監(jiān)要求巡查有關(guān)重要機房及公共區(qū)域。 ·Ensures thatpersonal grooming and hygiene standards are being observed by doing spot checksin the morning. 通過早上隨時抽查，確保員工儀表衛(wèi)生良好。 ·Ensures allengineering employees follow the Engineering Standards and Procedures as issued from time to time. 確保所有工程部員工遵循不定期發(fā)出的工程標(biāo)準(zhǔn)及程序。 ·Responsible forthe proper organization and functioning of the energy management function ofthe Engineering Department. 負(fù)責(zé)工程部門能源管理功能的適當(dāng)?shù)慕M織及實施。 ·Analyses andmonitors energy costs and expenditures for the department. 分析并監(jiān)督部門能源成本及費用。???? ?? ·Maintains anequipment and machinery record system for the property, do the hand-over workin accordance with Langham Hotels Group rules. 保留酒店設(shè)備及機器記錄,按朗廷酒店集團的規(guī)定做好交接班工作。 ·Prepares on-dutyLog and conducts shift briefings to ensure hotel activities and operationalrequirements are known. 作好當(dāng)班記錄，進行交班情況說明以確保酒店情況及運營要求被告知給接班人。 ·Recommends tothe Director of Engineering, new policies and procedures for a more economicaloperation and maintenance program. 向工程總監(jiān)建議新政策及程序以獲取更經(jīng)濟的運營及維修保養(yǎng)方案。 ·Participates inthe preparation of the annual engineering department budget. 參與年度工程部預(yù)算的準(zhǔn)備。 ·Provide uniqueand high quality service for our guests forwardly. Interacts and cooperateswith Hotel guests and outside contractors as directed by his superior. 主動向酒店客人提供獨特、高品質(zhì)的服務(wù)。按其上級指令與酒店客人及外包商進行互動與協(xié)商。 ·Cooperates andcommunicates with other sections in the Engineering department. 與工程部內(nèi)部的其它小組進行合作及交流。 ·Interacts andcooperates with other departments when necessary to provide additional orspecialized services for functions, promotions and festivities. 如有必要與其它部門進行互動及合作，為宴會、促銷及活動提供額外及特殊服務(wù)。 ·Assists inEngineering contract analysis. 協(xié)助工程部合同分析。 ·Assists everyconcerned technician with maintenance and repair when required and carry outtrainings on rules, regulations, operation standards etc. for the subordinates. 必要時協(xié)助各工種進行維修保養(yǎng)工作，對所屬員工做好行為準(zhǔn)則技能操作規(guī)范等進行培訓(xùn)。 ·Conduct on thejob training in accordance with the departmental standards and procedures andmaintains a record of progress for each staff member. 按部門標(biāo)準(zhǔn)及程序進行崗位培訓(xùn)，并為每一參加培訓(xùn)的員工建檔。 ·Provide inputfor probation and formal performance appraisal discussions in line with companyguidelines. 按照集團指導(dǎo)方針進行員工在試用期及正式錄用工作表現(xiàn)評估。 ·Coach, counseland discipline staff in breach of hotel policies and departmental procedures,providing constructive feedback to enhance performance. 指導(dǎo)、建議并訓(xùn)練違反酒店政策及部門程序的員工，提出建設(shè)性反饋意見以提高工作質(zhì)量。 ·Recycleswhere-ever possible and enforces cost saving measures to staff. 盡可能使用任何可被回收之物，并在員工中加強成本控制措施。 ·OccupationalHealth and Safety Responsibilities. 職業(yè)保健及安全職責(zé)。 ·DemonstrateAwareness of OH&S policies and procedures and ensure all procedures areconducted safely and within OH&S guidelines and ensure your direct reportsdo the same. 表現(xiàn)出職業(yè)保健及安全職責(zé)方面的政策及程序的意識，確保在職業(yè)保健指導(dǎo)方針下安全地進行所有程序并確保下屬也是按此規(guī)程進行操作。 ·Be aware of dutyof care and adhere to occupational, health and safety legislation, policies andprocedures. 關(guān)心并知曉遵守職業(yè)、保健及安全方面的政策、法規(guī)及程序的職責(zé)。 ·Be familiar withproperty safety, first aid and fire and emergency procedures and operateequipment safely and sensibly. 熟悉酒店安全、急救及消防、緊急應(yīng)變程序，安全謹(jǐn)慎地操作設(shè)備。 ·Log securityincidents and accidents in accordance with hotel requirements. 按照酒店要求記錄安全事故及事件。 ·Be responsiblefor uncompromising levels of cleanliness and creating a safe and accident-freeenvironment. 有責(zé)任堅持清潔標(biāo)準(zhǔn)并創(chuàng)造安全無事故的環(huán)境。 ·Immediatelyresolve guest problems. 對客人所遇到的問題負(fù)責(zé)并立即解決。 ·Diagnoseproblems and thoroughly analyses information to guide decision making. 診斷問題并全面分析決策導(dǎo)向的信息。 ·Demonstrateco-operation and trust with colleagues, supervisors, teams and acrossdepartments. 在同事、主管、團隊人員及部門間顯示出合作與信任。 ·Communicate wellto ensure effective shift hand-over. 良好的溝通以確保有效交班。 ·Developpotential of others through training, coaching and development opportunities. 通過培訓(xùn)、指導(dǎo)及發(fā)展機會培養(yǎng)其它有潛力的員工。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ·Vocational Certificatein Engineering or equivalent. 工程職業(yè)證書或相當(dāng)?shù)淖C書。 Language Skills 語言技巧 ·Good Mandarin and Englishlanguage skills. 良好的普通話和英語技能 Job Skill/Knowledge 工作技能/知識?? ·Good communication and writingskills. 良好的溝通和寫作技能。 ·Problem solving, reasoning,motivating, organizational and training abilities. 具有解決問題，推理，激勵，組織和培訓(xùn)能力。 ·3 year of relevant experience oran equivalent combination of education and experience. 3年相關(guān)工作經(jīng)驗，或具有與此相當(dāng)?shù)慕逃c工作經(jīng)驗結(jié)合的背景。

PRINCIPAL RESPONSIBILITIES 主要職責(zé) ·To continually support and improve engineering services thateffectively address problems affecting both guests and colleagues. 連續(xù)支持和改進工程方面的服務(wù)以對應(yīng)客人和同事的問題。 ·To be willing to train and instruct other members of the staff bypassing along knowledge and skills to assist them in their development and theadvancement of your own. 愿意通過傳授自已的知識技能來培訓(xùn)和指導(dǎo)其它同事，得以發(fā)展和改進。 ·To strive to become an independent mechanic, able to analyze problemsand to formulate plans to get work done quickly with a high degree of quality. 努力成為能獨立工作的機械工，能夠分析問題，并能提出又快又好的工作方案。 ·The hotel functions 7 days a week, 24 hours a day. All colleagues mustrealize this fact and be aware that at times it may be necessary to move colleaguesfrom their accustomed shifts as business demands. In addition, it is understoodthat business determines the amount of hours that are worked, and that someweeks may be scheduled at less than 40 hours, and other weeks at more than 40hours. 酒店每周營業(yè)7天，每天24小時。所有同事都必須明白根據(jù)業(yè)務(wù)需要可能會有輪班調(diào)整。因為業(yè)務(wù)量決定我們的工作時間的長短，所以有的周可能不足40小時，有的則可能在超過40小時。 ·Kitchen/Laundry area-repairing and/or adjusting all equipment in orderto normally operate for kitchen. 廚房洗衣房區(qū)域：維修和調(diào)整所有廚房洗衣房設(shè)備確保廚房洗衣房的正常運轉(zhuǎn)。 ·Energy Conservation-to observe energy and utilities usage in the hoteland on the grounds. To look for ways to conserve energy and report any ideas tothe Engineering Management. 節(jié)能：觀察酒店內(nèi)外的能源利用情況，尋找節(jié)能方法，并將建議反映給工程管理層。 ·Tools-to clean, lubricate, protect and otherwise maintain all toolsand equipment in the hotel. To see that all tools used are returned to the shopand secured in proper storage area. To protect and otherwise maintain yourassigned tool pouch and its tools at the discretion of the EngineeringManagement. 工具：將工具及設(shè)備存放在酒店內(nèi)，并進行清理、潤滑及保護。工具使用后要放回車間，并存在合適的地點。按工程管理層的決定存放并保護好工具套。 ·Accident Prevention and Safety-to be aware of all existingdepartmental Job Safety Analysis and to strive to work in an accident-freemanner and to create a safe work environment for others. To continuously look forconditions which may endanger colleagues or guests of the hotel and to takeimmediate action to correct any hazardous conditions found. 緊急情況：要有備于緊急情況的發(fā)生，并在工程范圍內(nèi)保護客人及酒店同事，保護建筑物及其設(shè)施系統(tǒng)。盡快地使酒店恢復(fù)正常營業(yè)狀態(tài)，并將緊急情況匯報給工程管理層。 ·Accident Prevention and Safety-to be aware of all existingdepartmental Job Safety Analysis and to strive to work in an accident-freemanner and to create a safe work environment for others. To continuously lookfor conditions which may endanger colleagues or guests of the hotel and to takeimmediate action to correct any hazardous conditions found. 防止事故，保證安全：了解各個部門的工作安全分析，在工作中努力避免事故的發(fā)生，也為別人創(chuàng)造安全的工作環(huán)境。一貫留心可能危及酒店同事及客人的情況。如有發(fā)現(xiàn)，馬上采取行動來糾正。 ·Departmental Duties-to clean all engineering areas as directed byEngineering Management. To work in a neat and efficient manner, keeping workareas clean and well organized. To serve as otherwise directed or needed tohelp maintain the effective and efficient operation of the hotel. Thisassignment shall be at the discretion of Engineering Management or the hotelGeneral Manager. 部門職責(zé)：按工程管理層的規(guī)定清理所有的技術(shù)工程區(qū)域。工作要有條理、有效率。工作地點干凈整潔。有指示或需要時，協(xié)助酒店保持高質(zhì)量、高效率的營業(yè)。這一任務(wù)由工程管理層或酒店總經(jīng)理指定分派。 ·General-Complete all work assigned in a safe and professional manner. Maintaincommunications with supervisors to ensure that all needed materials, tools andsupplies are available or on order. Follow up on any items that may be on backorder. Keep supervisor updated on assignments. Provide training and technicaladvice to other engineers as needed or requested. 一般性職責(zé)：以注重安全的職業(yè)態(tài)度完成所分派的職責(zé)。與督導(dǎo)保持聯(lián)系，保證所需的材料、工具、物資都有訂貨。跟進拖欠訂貨。及時向督導(dǎo)匯報工作。如有需要，幫助培訓(xùn)指導(dǎo)其他同事。 ·Physical Demands: The physical demands described here arerepresentative of those that must be met by a colleague to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. 體質(zhì)要求：這里提到的體質(zhì)要求是同事順利完成基本職責(zé)所必需的。有殘疾的同事，可以得到適當(dāng)?shù)恼疹櫍员隳芡瓿苫韭氊?zé)。 ·While performing the duties of this job, the colleague is regularlyrequired to walk, use hands to finger, handle, or feel objects, tools, orcontrols, and talk or hear. The colleague frequently is required to reach withhands and arms. The colleague is occasionally required to stand, climb orbalance, stoop, kneel, crouch or crawl, and taste or smell. 在履行工作職責(zé)時,同事需要經(jīng)常性地走動，常用手來指、拿、觸摸物體、工具或控制器，需要不斷地講話和聽別人講話。同事還常常需要用手或手臂拿東西，偶爾也需要站立、攀援、平衡、彎腰、跪、蹲、爬，嘗味道或者聞氣味。 ·The colleague must regularly lift and/or move up to 10 pounds,frequently lift and/or move up to 50 pounds, and occasionally lift and/or movemore than 100 pounds. Specific vision abilities required by this job includeclose vision, distance vision, reasonable color vision, peripheral vision,depth perception, and the ability to adjust focus. 同事需常規(guī)性地移動或舉起10英磅的重量，經(jīng)常移動或舉起50英磅的重量。如有需要時，將會移動或舉起超過100英磅的重量。這項工作對視力的特別要求包括：看近處、看遠(yuǎn)處、看適當(dāng)?shù)念伾⑹褂糜喙狻⑴袛嗌顪\度、調(diào)整焦距。 ·While performing the duties of this job, the colleague frequentlyworks near moving mechanical parts and is frequently exposed to risk ofelectrical shock and vibration. The colleague occasionally works in high,precarious places and in outside weather conditions and is occasionally exposedto wet and/or humid conditions, fumes or airborne particles, toxic or causticchemicals, extreme cold, and extreme heat. The noise level in the work environmentis usually moderate. 危險告知：做這些工作時，同事經(jīng)常靠近移動的機械，并且經(jīng)常有觸電及受震蕩的危險。偶爾需要在戶外高而不穩(wěn)固的地方工作。有時遇到潮濕、煙塵、過冷、過熱的環(huán)境條件，接觸有毒性或者有腐蝕性的化學(xué)藥品。工作環(huán)境的噪音通常處于中等程度。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ·High School Certificate with emphasis in Technical Trades 著重于技術(shù)培訓(xùn)的高中畢業(yè)證書 ·Have and maintain special type of work certificate 特殊工種持國家規(guī)定的相關(guān)執(zhí)照 Language Skills 語言技巧 ·Ability to read and interpret documents such as safety rules (i.e.,Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operatingand maintenance instructions, and procedure manuals. Ability to write routinereports, keep logs, and correspondence. Ability to speak effectively withcustomers and colleagues. 能讀懂安全規(guī)則、安全知識資料、操作保養(yǎng)說明以及操作手冊，能寫日常報告、記錄及信件，能有效地與客人和其他同事進行交談。 Job Skill/Knowledge 工作技能/知識?? ·Air Conditioning and Refrigeration 空調(diào)與制冷 ·Heatingsystems 加熱系統(tǒng) ·Ventilation systems 通風(fēng)系統(tǒng) ·Supply fans 電源風(fēng)扇 ·Air conditioning systems 空調(diào)系統(tǒng) ·Fan coil units 風(fēng)扇線圈單元 ·Refrigerators & Walk In Boxes 冰箱及走入式的大廚 ·Chiller/boiler controls 制冷機與鍋爐的控制 ·Ice makers 制冰機 ·Safety 安全 ·Dryer systems 干燥系統(tǒng) ·Expansiontanks and make up systems 膨脹箱及補給系統(tǒng) ·Condenser loops 冷凝回路 ·Cooling towers 冷水塔 ·Troubleshoot 檢修 ·Read schematics and blue prints 讀懂示意圖及藍圖 ·Equipmentcontrols 設(shè)備管理 ·Set up electrical systems for guest functions 應(yīng)客人需要設(shè)制電路系統(tǒng) ·Maintain in safe condition all power distribution andelectrical systems throughout hotel 保持整體酒店的電源分配與電路系統(tǒng)的安全狀態(tài) ·Weld 焊接 ·Water treatment & related chemicals 水處理及有關(guān)化學(xué)藥品 ·Braze 銅鑄 ·Water distribution and balance 水的分配及平衡 ·Assemblepiping 組裝管道 ·Kitchenfacilities 廚房設(shè)備

崗位職責(zé) 　?? 1、與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系； 　　2、代表酒店相關(guān)銷售活動； 　　3、發(fā)揮創(chuàng)造力，為開發(fā)酒店產(chǎn)品和拓展銷售做出貢獻； 　　4、仔細(xì)計劃與客戶的會面，對預(yù)定的客戶實施客戶關(guān)系管理，完成銷售目標(biāo)； 　　5、在所負(fù)責(zé)的市場區(qū)域內(nèi)，監(jiān)視和報告市場及競爭者的情況； 　　6、準(zhǔn)備銷售報告，確保市場及客戶信息的準(zhǔn)確性，以便于工作的跟進； 　　7、積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場內(nèi)營造酒店的知名度； 　　8、 主動參與，完成各種銷售報告； 　　9、協(xié)助計劃和配合銷售活動； 　?? 10、管理客戶檔案數(shù)據(jù)庫； 　?? 11、不斷地對部門給予持續(xù)建議及支持。 崗位要求 1.大專以上學(xué)歷，有同崗位工作經(jīng)驗，有良好英文溝通能力。 2.具有良好的服務(wù)意識，團隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力。 3.注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強。 4.有上進心和良好的學(xué)習(xí)能力和抗壓能力。

? Comply with all Hotel, Langham Hotels International standards, policies and procedures. 遵從酒店，朗廷國際的標(biāo)準(zhǔn)，規(guī)章和制度 ? Demonstrate and awareness and compliance of Health and Safety policies in the workplace. 在工作區(qū)域內(nèi)知道和遵從相關(guān)健康和安全的工作須知 ? Delegate tasks to public area cleaners. Prepare work schedules and assignments of public area colleagues under his / her responsibility. 安排PA同事工作，準(zhǔn)備工作計劃明確同事職責(zé) ? Ensure colleagues under his / her jurisdiction perform their duties and responsibilities according to approved systems and procedures. 確保同事在主管的指導(dǎo)下，按酒店的標(biāo)準(zhǔn)去完成工作 ? Ensure all restaurants, Food and Beverage outlets, conference and meeting rooms are cleaned properly and in order, prior to the opening of the same to the public.? Follow up and spot check for satisfactory completion of work assignments.? 確保餐廳，營業(yè)場所，會議室，宴會廳都是干凈整潔的，對于安排的工作進行跟進和檢查 ? Respond IMMEDIATELY to guest requests. 立刻回復(fù)客人的要求 ? Report to the PA Manager any loss and damage of furniture, fixtures or equipment or any unusual happening on area of jurisdiction. 任何發(fā)生在PA的物品設(shè)備設(shè)施及異常情況都應(yīng)向PA經(jīng)理報告 ? Read hand-overs and reports of the other public area supervisors and follow up immediately on important observations and issues.? 察看其他主管留下的交接并立即跟進重要項目 ? Prepare weekly requisition of guest and cleaning supplies.? 準(zhǔn)備每周必備的客用品及清潔用品 ? Provide and conduct training and re-training programs to public area colleagues concerning care and use of equipment and tools, method of maintaining different types of floors, etc.? Demonstrate new techniques of public are maintenance if necessary.? 對同事進行機器工具清潔方法，比如清潔各種不同地平的方法培訓(xùn)，如有可能或必要時對于新的機器使用前進行示范 ? Check and ensure all public area colleagues have completed their tasks satisfactorily before going of duty. Check and ensure equipment and cleaning tools are cleaned and stored properly.? 檢查并保證PA同事在下班前必須全部并合格的完成工作，并確保工具機器的清潔完好的回原位 ? Ensure all items left behind by guests in the public area are forwarded to the Housekeeping Office immediately. 確保所有公共區(qū)域內(nèi)發(fā)現(xiàn)的客人遺留物品都必須立即送至客房部辦公室 ? Be FIRM but FAIR to colleagues. 公平公正的對待同事 ? Provide close supervision and coordination with outside contractor – pest control，window cleaner, landscaping etc. 與外包公司的合作，殺蟲，外窗，園藝等 ? Perform any duties assigned by the Management deemed necessary.? 執(zhí)行任何管理層委托的工作

招聘西廚冷房廚師 PRINCIPAL RESPONSIBILITIES 主要職責(zé) ? Ensure compliance with all local (Health Department) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門）的規(guī)定。 ? Set up working station properly and on time before each service period. 每次營業(yè)前，妥善地設(shè)置好制作臺。 ? Pay attention to the quality, presentation and flavour. 注重食品的質(zhì)量，擺盤呈現(xiàn)方式及味道。 ? Make sure that food is tasty, tempting presentation, fresh and safe. 確保食品新鮮美味，可口誘人，衛(wèi)生安全。 ? Make sure all food is prepared by recipes. 確保所有食品嚴(yán)格按照配方制作。 ? Cold food for straight consumption is handled with gloves at all times. 取用直接食用的冷凍食品時必須戴手套。 ? Wash hands before entering the kitchen or returning to work station. 進入廚房及回到操作臺前先洗手。 ? Implement proper food preparation procedures and storage standards. 履行正確的備菜程序與貯藏標(biāo)準(zhǔn)。 ? Follow the principle of food use-First in first out. 遵循先進先出的食品使用原則。 ? Maintain purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標(biāo)準(zhǔn)。 ? Apply for proper materials according to needs and instructions. 根據(jù)需要和指示，做好適當(dāng)?shù)奈锪仙暾垺?? All food items must be covered with cling film (or proper lid), dated, labeled and initialed by person who made it or used it first. 所有食品必須用保鮮膜（或大小適當(dāng)?shù)纳w子）封好保存，由制作者或最初使用者制作標(biāo)簽、標(biāo)明日期。 ? Support the Food and Beverage department's procedures for waste control. 支持餐飲部的各項程序?qū)速M的控制。 ? Conduct reasonable control of raw materials. 進行合理的原料控制。 ? Follow proper handling and right temperature of all food products. 遵循食品的適當(dāng)處理及正確的保存溫度。 ? Take temperature checks as required and keep record on the company standards sheets. 按要求檢查溫度并做好相關(guān)記錄。 ? Ensure that Hygiene documents are filed in correctly and updated as necessary. 確保正確分類保存衛(wèi)生方面的文件，并作必要的更新。 ? Use the cutting board correctly according to HACCP instructions at all times. 根據(jù)HACCP的指示，正確使用砧板。 ? Implement and follow HACCP system and correct Hygiene and Safety Standards. 實施及遵照HACCP系統(tǒng)執(zhí)行正確的衛(wèi)生和安全標(biāo)準(zhǔn)。 ? Ensure all colleagues follow all job safety regulations and all hazards are reported to the Security and Engineering. 確保所有的同事遵循工作安全規(guī)則，所有的危險都要報告給保安部及工程部。 ? Effectively report, investigate and follow up on colleague accidents. 有效的報告、調(diào)查及跟進員工事故。 ? Ensure that colleagues' uniforms are clean and tidy, especially in public areas and guest services. 確保同事的制服干凈整潔，特別是在公共區(qū)域及對客服務(wù)時。 ? Hold periodically class room style training for new colleagues in order to increase professional knowledge skills. 定期對新進同事進行課堂式培訓(xùn)，幫助其增加相關(guān)職業(yè)知識技能。 ? Maintain a daily emphasis on food cost control and train colleagues to enhance their awareness. 堅持每天強調(diào)食品成本控制，并培訓(xùn)同事增強該方面意識。 ? Check the refrigerator food before each shift and replace the container in time if necessary. 每次交班前需檢查冰箱食物，如有需要，及時更換盛器。 ? Implement and follow the daily departmental training program. 執(zhí)行并遵循每日部門培訓(xùn)計劃。 ? Participate in the training of colleagues according to the menu, including ingredients, preparation methods and unique tastes. 按照菜譜參與同事的培訓(xùn)，包括配料，備菜及獨特的口味。 ? Regularly develop colleague activity plan to promote teamwork. 定期制定員工活動計劃以促進團隊合作。 ? Proper handling, maintaining and cleaning of equipment. 正確合理使用設(shè)備，及時維修保養(yǎng)。 ? Participate in the arrangement of the buffet at any time when necessary. 必要時，參與幫助自助餐的布置工作。 ? Cooperate with guests, customers, groups, company representatives, vendors and local education system needs. Participate in the sales menu, VIP menu and any banquet requirements. 配合客人，客戶，團體，公司代表，銷售商及當(dāng)?shù)亟逃w制的需要。參與銷售菜單，貴賓菜單及任何宴會的需求。 ? Be able to participate in the job cross-training when necessary and be transfer to other departments to assist the work. 按要求，參加崗位交叉培訓(xùn)，需要時能調(diào)至其他部門協(xié)助工作。 ? Train, coach, and counsel colleagues in order to reach a satisfactory level of productivity. 培訓(xùn)，指導(dǎo)并給同事提出一定的建議以達到令人滿意的生產(chǎn)水平。 ? Coordinate with concerned departments for any issues which may arise in order to find immediate solution in the best interest to guest satisfaction. 與有關(guān)部門合作，旨在快速地找到令顧客滿意的解決方案。 ? Actively promote cross-sectoral cooperation through frank communication. 通過坦誠的溝通，積極推動跨部門的合作。 ? Respond to guest questions in a correct and appropriate manner within 24 hours. 以正確且適當(dāng)?shù)姆绞?4小時內(nèi)回應(yīng)客人的疑問。 ? Carry a monthly self-inspection and make sure kitchens are compliant with the Langham Brand Standard. 實行每月自我檢查，確保廚房符合朗廷品牌標(biāo)準(zhǔn)。 ? Attend all meetings as required. 根據(jù)需要，參加所有的會議。 ? Perform any duties assigned by the Management. 執(zhí)行任何管理層委托的工作。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ? Culinary Education is preferred. 烹飪教育背景優(yōu)先。 ? Priority should be given to a diploma issued by a certification authority or a professional trainer. 優(yōu)先考慮持有由認(rèn)證機構(gòu)頒發(fā)的文憑或經(jīng)過專業(yè)培訓(xùn)者。 Experience 經(jīng)驗 ? At least two years related experience in this position in 5-star hotels. 至少具備兩年5星級酒店相關(guān)工作經(jīng)驗。 Job Skill/Knowledge 工作技能/知識 ? Good culinary skills, while deliver top quality product and presentations. 完美的烹飪技巧，同時展現(xiàn)高質(zhì)量的食物及擺盤。 ? Knowledge of food processing and hygiene standards. 具備食品加工及衛(wèi)生標(biāo)準(zhǔn)知識。 ? Good interpersonal conflict management skills. 良好的處理同事關(guān)系沖突管理技巧。 Computer Knowledge 電腦知識 ? Knowledge of MS office software. 會使用微軟辦公軟件。 Language Proficiency 語言能力 ? Good communication skills (verbal and listening and writing). 良好的溝通技巧（口語，聽力及書寫）。

RINCIPAL RESPONSIBILITIES 主要職責(zé) ? Follow all Langham policies and procedures. 遵守所有朗廷酒店的規(guī)章制度和程序。 Comply with the “clean as you go” policy. 完成“所到之處無臟物”的原則。 Report to work on scheduled days at the scheduled time. 按照工作時間表按時上班。 Report to work in uniform following all appearance standards. 上班時遵守儀容儀表和制服制度。 Work as a team. 工作中保持團隊精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一個安全的工作環(huán)境。 Honour all reasonable work-related requests mad by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel. 尊重所有的來自經(jīng)理和主管的合理工作相關(guān)請求，即使超出你的工作范圍，也要為整個酒店服務(wù)，使客人滿意。 Check out with your supervisor before leaving your station or the floor for any reason. 因為任何理由需要離開你的工作崗位之前先匯報你的主管。 ? ? Specific Duties 具體工作任務(wù) ? Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware. 檢查你的工作區(qū)域，清潔桌子椅子，準(zhǔn)備好鹽，胡椒，糖，煙灰缸，花瓶，餐具和杯子。 Do all necessary opening and closing side ?work according to the side work schedule. 做好所有必要的開檔和關(guān)檔的工作記錄表。 Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 準(zhǔn)備好所有必要的工具：托盤，筆，紙巾，酒刀。等等。 Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟悉菜單上的各項菜以及它們的配菜，內(nèi)容和調(diào)制品。準(zhǔn)確地回答客人提出關(guān)于菜單上的任何問題。 Operate the Point of Sale terminal correctly and follow all Langham check-closing procedures. 正確運行銷售終端的要點并且遵守所有朗廷的開，收檔程序。 Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order. 當(dāng)接受客人點單時，用積極的親切的銷售技巧向客人推薦特色菜和飲料。 Develop a good knowledge of beverages, liquors, and wine service. 增進飲料，酒品類的知識，熟悉葡萄酒的服務(wù)流程。 Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, ?but limiting conversation. 根據(jù)服務(wù)程序的標(biāo)準(zhǔn)跑菜和上菜。在整個用餐過程中適當(dāng)擺放餐桌。上甜品時，所有調(diào)味品，臟盤子和餐具必須換干凈的，除了糖和適當(dāng)?shù)牟途哌€飲料杯不能為空。特別注意服務(wù)的要點，比如，放回?zé)煾祝喜瑁贤曛鞑撕笤贆z查，保持適當(dāng)?shù)膬x態(tài)，不要閑談。 Bus, clean and reset the table according to standard procedures. 根據(jù)服務(wù)流程的標(biāo)準(zhǔn)清潔并重新擺臺。 Chewing gum or smoking is not allowed while on duty. 上班時間不能吃口香糖和抽煙。 Attend all meetings or training seminars as required. 參加所有必要的會議和培訓(xùn)討論。 All details regulatory framework refer to colleague Handbook. 所有規(guī)章制度請參照員工手冊。 Be aware of accident prevention and help ?enforce safe working conditions. Zero accidents are our goal. 了解事故預(yù)防并加強工作安全，目標(biāo)是零事故 Perform any duties assigned by the Management deemed necessary. 執(zhí)行任何管理層委托的工作。 ? ? REQUIREMENTS 職位要求 ? Education 教育學(xué)歷 Minimum Vocational School 至少畢業(yè)于專業(yè)學(xué)校。 ? Experience 經(jīng)驗 Minimum 1 year restaurant operations experience. 至少有一年餐廳工作經(jīng)驗。 ? Job Skill / Knowledge 工作技能 / 知識 Demonstrated strong hospitality and communication skills. 有較好的服務(wù)精神和溝通技巧。 Demonstrated strong work ethic. 有較強的工作敬業(yè)精神。 Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服務(wù)待客技巧預(yù)知客人的需求。 ? Computer Knowledge 電腦知識 Knowledge of MS office software 能夠使用日常的辦公室軟件 ? Language Proficiency 語言能力 Demonstrated ?good communication skills in English and ? ? ?Mandarin. 具備良好的英語和普通話表達能力。

負(fù)責(zé)市場開發(fā)，增加并保留客源。 建立并維護良好的客戶關(guān)系以增加銷售額。 完成全程的銷售流程，包括銷售跟蹤，現(xiàn)場勘查，價格談判，合約準(zhǔn)備與簽訂。 服務(wù)客戶，了解需求并盡量滿足客戶的要求。 設(shè)計并參與各項銷售活動來增強客戶的關(guān)系。 準(zhǔn)備，分析銷售報表。 2 年以上酒店/服務(wù)公寓銷售工作經(jīng)驗。 良好的人際溝通能力，能有效地進行內(nèi)/外部溝通。 較強的團隊協(xié)作精神、組織及策劃能力。 熟悉EXCEL, WORD, ERP(ORACLE)系統(tǒng)。 富有工作熱情，能承受工作壓力 。

SCOPE 范圍 The supervisor’s main function is to promote and ensure guest satisfaction, achieved through self-ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service. The supervisor is accountable for sales and profit in self-area. 主管的主要職能是提升和確保客戶滿意度，通過自身能力來建立和維護一個強大的團隊，重視提升同事的滿意度，提供積極，禮貌的服務(wù)。同時，主管須負(fù)責(zé)自己管理區(qū)域內(nèi)的銷售和利潤。 ? PRINCIPAL RESPONSIBILITIES 主要職責(zé) ? Operations營運 ·Be responsible for daily operation of the restaurant to ensure smooth operation of the restaurant. 負(fù)責(zé)餐廳日常的營運，保證餐廳營運順暢。 ·Open and close daily operation according to the superior’s arrangement. 遵照上級的安排表來開始和結(jié)束一天的營運。 ·Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 與客人進行積極的互動和交流，征求客人的反饋以提高服務(wù)質(zhì)量。 ·Train, maintain and enforce all Langham service standards. 培訓(xùn)、維持和執(zhí)行所有朗廷酒店的服務(wù)標(biāo)準(zhǔn)。 ·Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to guests in accordance with the Langham Bar Guide. 執(zhí)行朗廷酒店規(guī)范的飲料配方，以確保給客人提供的飲料具有一貫的品質(zhì)。 ·Ensure that food and beverages are provided with quality assurance. 確保所提供的食品和飲料有質(zhì)量保證。 ·Properly execute revenue and check control procedures on shift. 嚴(yán)格執(zhí)行收入和賬單的操作程序。 ·Handle daily colleague relationships (e.g., shift adjustment). 處理日常同事的協(xié)作關(guān)系（例如，班次調(diào)整）。 ·Maintain a safe & sanitary work environment for all colleagues & guests. 為所有的同事和客人，建立一個安全及衛(wèi)生的工作環(huán)境。 ·Provide as much help as possible for restaurant operation (e.g., schedules, floor arrangement, reservations). 為餐廳營運提供盡可能的幫助（例如，工作時間表，樓層安排，預(yù)定）。 ·Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解決問題的方法，如電話服務(wù)，臨時預(yù)定，或其他每天可能發(fā)生的問題。 ·Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐廳營運時，確保在各自的崗位上，協(xié)助服務(wù)員或迎賓，使客人滿意。 ·Ensure all work is done on a daily basis. 確保完成每天的工作。 ·Maintain proper colleague uniform standards. 保持同事制服的標(biāo)準(zhǔn)。 ·Establish an effective engineering maintenance and maintenance procedure through work assignment and surprise inspection. 通過工作分配和突擊檢查，建立起一個有效的工程維護及保養(yǎng)程序。 ·Understand and guide the principle of authorization to ensure guest satisfaction. 理解和指導(dǎo)授權(quán)原則，以確保客人的滿意度。 ·Actively support the Quality Improvement Process. 要積極支持質(zhì)量改進程序。 ·Assist in working toward positive financial results. 協(xié)助工作得到積極的財政結(jié)果。 ·Assist in maintaining a highly motivated and well-trained team. 協(xié)助培訓(xùn)一個高度的熱情和訓(xùn)練有素的團隊。 ·Exercise station rotation to ensure stations are distributed fairly. 運用崗位的輪換制，來確保工作安排的合理性。 ·Set a good example for colleagues and motivate colleagues to work enthusiastically. 以身作則，為同事樹立良好的榜樣，激勵同事的工作熱情。

PRINCIPAL RESPONSIBILITIES 主要職責(zé) ? Repair and Maintenance 維修和保養(yǎng) Safety 安全 Energy, utilities and environmental management 能源、水電及環(huán)境的管理。 Administration 行政 Communication 溝通 Human Resources 人力資源 General Duties 一般職責(zé) ? This position is directly responsible for the following 該職責(zé)直接負(fù)責(zé)以下內(nèi)容： ? Reviews and analyzes daily operation log. 檢查和分析每天工程日志。 Analyses readings and instrument accuracy; relates operation data to performance to ensure economical operation of facilities; discusses and co-ordinates operating difficulties with superior and/ or maintenance team for corrective action. 分析數(shù)據(jù)及儀表的精確性相關(guān)的運行數(shù)據(jù)，以確保設(shè)備運行經(jīng)濟；與上級和維護保養(yǎng)小組人員一起討論和協(xié)調(diào)運行上的難題并采取矯正措施。 Prepares the preventative maintenance program and makes sure the record are taken down and updated. 準(zhǔn)備預(yù)防性保養(yǎng)計劃和確保保養(yǎng)記錄已抄錄和更新。 Conducts daily inspection of running machines, prepares service request for all deficiencies as missing or faulty gauges, loose belts, noisy bearings, excessive vibration, dirty or dark machine rooms and other defects and co-ordinates corrective actions. 每日檢查機器的運行情況，對于所有的缺點例如儀表丟失或失靈、皮帶松了、軸承發(fā)出噪音、過量的震動、機房骯臟或黑暗等其它問題，發(fā)出工作單，并安排進行整改。 Ensures that sprinklers, fire detection, fire fighting system and emergency exit lights are 100% available and reliable. 確保噴淋頭、消防探測器、消防系統(tǒng)和緊急出口等全部正常及可靠地工作。 Ensures all time cleanliness of all machine and control rooms 保持所有機器和控制室干凈 Constantly reviews and maintains complete instruction manuals, prints, and engineering information files. 檢視和保存完整的操作手冊、圖紙及工程資料文檔 Compiles operations log sheets and log books. 填寫工程記錄單及日志 A train subordinates to achieve work efficiency and skills 培訓(xùn)下級員工達到工作效率和技能水平要求 Assists in the preparation of annual budget of the department, checks budget realization at regular intervals and see to it that any variances therefrom are satisfactorily explained. 協(xié)助準(zhǔn)備每年工程部的預(yù)算，定期檢查預(yù)算的實現(xiàn)情況，如發(fā)生重大偏差，需找出滿意的解釋。 Assumes the duties and responsibilities of the chief engineer in his absence. 當(dāng)工程總監(jiān)不在時，要負(fù)擔(dān)起他的責(zé)任和工作。 Responds and is available for any cal by superior or colleagues during emergency trouble or calamity; stays in the hotel as standby force to aid in emergency troubleshooting and operation. 在出現(xiàn)積極或災(zāi)難情況時，回應(yīng)上級和同事的召喚；到場排除故障，并留守酒店，協(xié)助進行事故分析和操作。 Assists, facilitates and supervises work of engineering contractors; ensures safety to men and property. 協(xié)助并監(jiān)督工程承包商的工作，確保生命和財產(chǎn)的安全。 Issues tag clearances to ensure/facilitate safe work of maintenance crew and contractors, thereby avoiding accidents and mal-operation. 發(fā)放標(biāo)簽許可證確保/協(xié)助維修工作人員及承包商安全工作，藉此避免意外和錯誤操作。 Responsible for developing shutdown and switching schedules for energy conservation purposes. Sees to it that these schedules are implemented strictly, and saving on energy and utilities are realized. 負(fù)責(zé)制定設(shè)備關(guān)閉及轉(zhuǎn)換計劃，以節(jié)約能源。要監(jiān)督及嚴(yán)格執(zhí)行這些計劃，實現(xiàn)節(jié)約能源目標(biāo)。 Constantly checks hotel utility equipment and lighting to ensure no wastage of energy. 經(jīng)常檢查酒店的能源設(shè)備和照明，確保沒有能源浪費。 Checks, maintains, follows-up all items in the service managers logbook 檢查并跟進所有值班工程師工作日志的事項。 Ensures fast, accurate and reliable processing of the service request system. 確保服務(wù)要求系統(tǒng)迅速、正確和可靠。 Prepares and implements preventive maintenance schedules of all hotel guestrooms and public areas. 準(zhǔn)備和實施酒店所有客房和公共區(qū)域的預(yù)防維護保養(yǎng)計劃。 Ensure all equipment history are updated at all time. 確保不斷地更新所有設(shè)備歷史。 Supervises all civil works and all approved projects on renovation and upgrading work assigned by his superiors. 監(jiān)督所有土建工作和所有經(jīng)批核的整改和更新的項目。 Trains and instructs workmen of the latest technology. 培訓(xùn)和教導(dǎo)下屬員工新的技術(shù)。 Ensures that architectural and structural engineering information systems are readily available on file thru constant update. 通過經(jīng)常更新以確保建筑及結(jié)構(gòu)工程信息系統(tǒng)的文檔為現(xiàn)有版本，并可允許使用。 Co-ordinates with reservation, housekeeping F&B and other departments concerned regarding schedules of routine, preventive, or upgrade maintenance work and ensures out of order schedules are followed. 與預(yù)訂部、客房部、餐飲部和其它部門協(xié)調(diào)，確保例常的、預(yù)防性的或更新改造的工作及其工作計劃如期執(zhí)行。 Acts as coordinator of all contracted projects, and ensure information on schedules are well disseminated to concerned parties, with minimum of downtime as main criteria. 作為所有承包項目的協(xié)調(diào)員，確保在最短時間內(nèi)將所有的信息傳達給相關(guān)部門。 Management of all civic work contacts as assigned to him. 管理所有委派他負(fù)責(zé)的土建工作合同。 Models the practice and encourages staff to use the guiding principles in day to day interactions. 要成為榜樣，并鼓勵員工按指導(dǎo)原則來規(guī)范自己的日常行為。 Oversees maintenance and handling of equipment used. 監(jiān)督設(shè)備的使用及其維護保養(yǎng)。 Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 及時報告設(shè)備故障和維修缺陷問題。 Attends scheduled trainings. 出席計劃的培訓(xùn)。 Participates actively in company initiated employee activities. 積極參加酒店組織的員工活動。 Adheres to the specified hygiene and personal appearance standards of the hotel and his area. 達到酒店的規(guī)定的儀容儀表和個人衛(wèi)生標(biāo)準(zhǔn)。 Adheres to the set procedures for attendance and timekeeping 遵照制定的出勤程序。 Adheres to the provisions outlined in the employee’s handbook, disciplinary code and rules and regulations. 遵循員工手冊和規(guī)章制度。 Reduces waste, supplies and materials by reusing or selling. 通過再利用和銷售，減少浪費的供應(yīng)品及材料。 Recycles, when possible. 盡可能的回收再利用。 Conserves water and energy by adhering to environmental/energy conservation checklist appropriate for his area. 遵守所應(yīng)用的環(huán)保/節(jié)能檢查表以節(jié)約水電等能源。

【崗位職責(zé)】 1、負(fù)責(zé)餐廳收銀工作，包括賬單結(jié)算、現(xiàn)金管理、POS機操作及賬目核對，確保收銀流程準(zhǔn)確無誤； 2、熱情接待到店顧客，引導(dǎo)客人入座，提供迎賓服務(wù)，維護良好的第一印象； 3、協(xié)助處理顧客咨詢、投訴及特殊需求，確保顧客滿意度； 4、每日營業(yè)結(jié)束后，完成收銀臺賬的整理與交接，確保賬目清晰； 5、保持收銀臺及迎賓區(qū)域的整潔有序，維護酒店形象； 6、配合餐廳其他崗位工作，如協(xié)助傳菜、整理餐具等臨時性任務(wù)。 【崗位要求】 1、具備良好的服務(wù)意識和溝通能力，能夠熱情、耐心地對待顧客； 2、工作細(xì)致認(rèn)真，責(zé)任心強，能夠高效處理收銀及迎賓事務(wù)； 3、具備基礎(chǔ)的財務(wù)或收銀知識者優(yōu)先，無經(jīng)驗者可培訓(xùn)上崗； 4、形象端正，舉止得體，能夠代表酒店形象； 5、具備一定的抗壓能力，適應(yīng)餐飲行業(yè)的工作節(jié)奏； 6、能夠接受排班制工作（含周末及節(jié)假日）。

所屬部門：遠(yuǎn)洲集團_財務(wù)管理中心_下屬酒店財務(wù)負(fù)責(zé)人 近期工作地點：江浙滬 分子酒店 崗位職責(zé)： 一、財務(wù)管理和控制職責(zé) 1、在集團領(lǐng)導(dǎo)下貫徹執(zhí)行國家經(jīng)濟政策、財經(jīng)紀(jì)律。嚴(yán)格執(zhí)行酒店所制定的財務(wù)管理和會計核算標(biāo)準(zhǔn)。 2、監(jiān)督財務(wù)管理系統(tǒng)和控制程序的實施。 3、正確反映酒店的經(jīng)營業(yè)績。 4、做好酒店的財務(wù)、物資的有效管理。 二、酒店營運管理和控制職責(zé) 1、根據(jù)集團決策，分析市場供求關(guān)系，制定酒店年度預(yù)算，監(jiān)督經(jīng)營預(yù)算的實際費用及分析經(jīng)營的執(zhí)行情況。 2、組織資金籌措，監(jiān)督資金使用。 3、根據(jù)營運需要，合理安排和控制資金使用。 4、編制資金流動表，及時掌握資金動向。 5、加速資金回放。 三、經(jīng)營及財務(wù)管理的評價職責(zé)。 運用各種對比分析的方法，對酒店的經(jīng)營成果以及財務(wù)管理進行評價，為酒店的經(jīng)營決策提供資料。 四、會計年度審計職責(zé)。 完成每年酒店的帳目及反映酒店經(jīng)營成果的報表并報集團審核。 五、行政管理 1、協(xié)調(diào)各部門之間的關(guān)系，配合營業(yè)部門工作的開展。 2、處理財務(wù)內(nèi)部的各項工作。 3、協(xié)調(diào)外界有關(guān)方面的關(guān)系，做好與政府、銀行、稅務(wù)等部門的聯(lián)系。 六、人事管理：按照所制定的財務(wù)管理系統(tǒng)及控制程序?qū)T工進行業(yè)務(wù)培訓(xùn)及財務(wù)體系團隊搭建。 七、其他日常事務(wù)。 任職資格： 1、五年以上酒店財務(wù)工作經(jīng)驗，其中三年以上五星級酒店財務(wù)經(jīng)理崗位工作經(jīng)驗； 2、財會、金融、經(jīng)濟、管理等相關(guān)專業(yè)本科以上學(xué)歷，會計師資格，具有注冊會計師資格者優(yōu)先； 3、熟悉國家稅務(wù)等相關(guān)法律法規(guī)、稅務(wù)籌劃及相關(guān)稅務(wù)處理； 4、較強的預(yù)算編制、財務(wù)核算、財務(wù)分析和控制能力； 5、良好的組織、協(xié)調(diào)、溝通能力和團隊協(xié)作精神，能承受較大工作壓力； 6、熟練使用金蝶財務(wù)軟件及相關(guān)辦公軟件。

基本條件 1.大專及以上學(xué)歷，專業(yè)不限（空乘、播音主持、旅游管理等專業(yè)同等條件下優(yōu)先考慮）； 2.身體健康，具有履行崗位職責(zé)的身體條件和心理素質(zhì)； 3.品行端正，遵紀(jì)守法，認(rèn)同公司的企業(yè)文化； 4.具有良好的服務(wù)意識，較強的團隊合作精神和愛崗敬業(yè)精神； 5.服從公司所屬酒店范圍內(nèi)工作調(diào)派； 6.服從公司對應(yīng)聘崗位進行調(diào)劑。 任職條件 1）年齡：30周歲以下； 2）熱愛酒店服務(wù)行業(yè)，熟悉餐飲禮儀，會基礎(chǔ)的英文交流； 3）有較強的服務(wù)意識，能承受工作壓力； 4）具有1年及以上五星級酒店或國有性質(zhì)酒店（飯店、賓館）國賓服務(wù)工作經(jīng)驗者，在同等條件下優(yōu)先考慮。 招聘程序 *網(wǎng)上報名和資格審查 1.報名方式：報名材料掃描發(fā)至27599995@qq.com郵箱，郵件標(biāo)題為“姓名+報名崗位”。 2.報名材料：個人簡歷、學(xué)歷學(xué)位證書、身份證以及應(yīng)聘者認(rèn)為需要提供的其他證明材料。 3.應(yīng)聘者所提供信息必須與本人實際情況相一致。酒店公司根據(jù)招聘條件、崗位要求，依據(jù)應(yīng)聘人員提供的信息進行資格審查。通過資格審查者進入下一環(huán)節(jié)。資格審查貫穿招聘工作全過程，凡發(fā)現(xiàn)應(yīng)聘人員不符合招聘條件的，取消其報名資格或聘用資格。 *能力素質(zhì)評估分為初面和復(fù)面兩個環(huán)節(jié)，具體時間、地點另行通知。 1.初面。采取面試方式，由市場營銷部負(fù)責(zé)人面試。 2.復(fù)面。采取面試方式，評委由公司領(lǐng)導(dǎo)及相關(guān)人員擔(dān)任。

一、崗位職責(zé) / Job Responsibilities 1. 制定營銷策略 - 根據(jù)酒店市場定位及年度目標(biāo)，制定全面的市場營銷計劃及預(yù)算。 - Develop comprehensive marketing strategies and budgets based on the hotel's positioning and annual goals. 2.市場分析與推廣 - 分析行業(yè)趨勢、競爭對手及客戶需求，調(diào)整營銷方案以提升市場份額。 - Conduct market research to analyze trends, competitors, and customer needs, optimizing campaigns to increase market share. 3.客戶關(guān)系管理 - 維護重要客戶（如企業(yè)、旅行社、會展公司）關(guān)系，開發(fā)新客戶資源。 - Maintain relationships with key accounts (e.g., corporations, travel agencies, event planners) and explore new business opportunities. 4.品牌管理與宣傳 - 策劃線上線下品牌推廣活動（如社交媒體、OTA平臺、行業(yè)展會等）。 - Organize brand promotion campaigns (e.g., social media, OTAs, trade shows) to enhance visibility. 5. 團隊協(xié)作與培訓(xùn) - 領(lǐng)導(dǎo)銷售團隊完成業(yè)績目標(biāo)，定期培訓(xùn)提升團隊專業(yè)能力。 - Lead the sales team to achieve targets and provide regular training to improve performance. 6.業(yè)績監(jiān)控與報告 - 監(jiān)控營銷活動效果，定期向管理層提交分析報告并提出改進建議。 - Track campaign performance and submit analytical reports with actionable insights to senior management. 二、 任職要求 / Requirements 1. 教育背景 - 本科及以上學(xué)歷，市場營銷、酒店管理或相關(guān)專業(yè)優(yōu)先。 - Bachelor’s degree or above in Marketing, Hospitality Management, or related fields preferred. 2. 工作經(jīng)驗 - 5年以上高星級酒店或相關(guān)行業(yè)營銷經(jīng)驗，有團隊管理經(jīng)驗者優(yōu)先。 - 5+ years of marketing experience in star-rated hotels or related industries; team management experience is a plus. 3. 技能要求 - 精通市場分析、數(shù)字營銷及客戶開發(fā)技巧。 - Proficient in market analysis, digital marketing, and business development; skilled in CRM tools. 4. 個人素質(zhì) - 結(jié)果導(dǎo)向，具備出色的溝通能力、抗壓能力及創(chuàng)新思維。 - Results-driven with strong communication, stress resistance, and creative thinking.

BASIC FUNCTION基礎(chǔ)職能 負(fù)責(zé)計劃，指導(dǎo)，控制和協(xié)調(diào)所有客房部員工的工作；負(fù)責(zé)客房，會議室，公共區(qū)域，酒店辦公室，酒店后臺及其周圍環(huán)境中客房部職能范圍內(nèi)的運作 一、DUTIES AND RESPONSIBILITIES工作職責(zé) 1. 指導(dǎo)，監(jiān)督并協(xié)調(diào)好所有客房部員工所從事的工作，例如： (a)清潔保養(yǎng)酒店的營業(yè)場所 （b）保管、發(fā)放酒店的布草和制服 2.確保所有的客房，會議室，公共區(qū)域，酒店辦公室，酒店后臺及其周圍環(huán)境符合酒店所制定的標(biāo)準(zhǔn) 3. 定時視察酒店客房及營業(yè)場所，確保家具，設(shè)施設(shè)備的清潔，保養(yǎng)和在必要時的更換，并向管理部門匯報所需物品以確保缺省物品的及時補充 3. 決定大清潔，維修和整修的需要；與工程部和前臺協(xié)調(diào)安排這些工作 4. 根據(jù)已建立的程序做好員工培訓(xùn)，主持培訓(xùn)會議以討論問題及進一步的計劃，給予說明和安排等 5.向客房部主管給予其職能，VIP的到達和其他一些需要額外的或特殊準(zhǔn)備的事項的訊息 6.控制并確保所有客房部所必需物品和備品的充足，以便在需要時及時更換 7. 準(zhǔn)備布草和制服的定期清單報表；呈報至上級管理層 8. 與前臺協(xié)調(diào)好房間變動，顧客收費和其他一些問題或顧客住房和賬單的需要 9. 維持一份周密的薪金控制 10. 協(xié)同洗衣房確保布草和制服的有效使用 11.確保員工的排班適當(dāng)以便配合每天的清潔工作、旺季和淡季，并維持與員工的合同需要 12. 準(zhǔn)備維修程序、工作指示、所需物品，所要回報的顧客投訴和其他酒店內(nèi)部辦公室的備忘錄 13. 執(zhí)行上級要求的其他工作。 二、JOB SPECIFICAITON職位要求 1.大學(xué)畢業(yè) 2. 最少6年的工作經(jīng)驗，在國際性酒店至少有3年的管理經(jīng)歷 3. 30歲以上， 4. 有進取心的，并且具有處理人際關(guān)系的能力 5. 良好的道德意識，并且誠實 6、向管理層作現(xiàn)代化的設(shè)備、管理方式或供應(yīng)物品的介紹

BASIC FUNCTION 基礎(chǔ)職能 Responsible for supervising the activities of Room Attendants to ensure clean, orderly, attractive and well-maintained guest rooms, hallways and service areas. 負(fù)責(zé)監(jiān)督客房服務(wù)員的工作，確保客房、大廳和服務(wù)區(qū)域的干凈、整潔 DUTIES AND RESPONSIBILITIES 工作職責(zé) 1.?Inspects all VIP blockings, occupied VIP rooms and vacant rooms. 檢查所有貴賓房和空房 2.?Instructs Room Attendants to clean guest rooms in order of priority. 指導(dǎo)客房服務(wù)員清潔客房 3.?Makes available floor linen and cleaning equipment/materials needed for guest rooms. 為客房準(zhǔn)備所需要的布草和清潔設(shè)備 4.?Checks floor corridors, service areas, including linen closets, storage room for cleaning equipment and Room Attendants’ comfort room. 檢查樓層走廊、服務(wù)區(qū)域，包括布草房、儲存室 5.?Checks Room Attendant’s proper grooming, attire, use of respective name tags; inspects maid’s carts for completeness of supplies needed for the day’s work 檢查客房服務(wù)員的裝扮、穿著、佩帶各自的名牌；檢查每天工作需要的推車 6.?Reports to Executive Housekeeper any irregularities observed on the part of the guests. 向行政管家匯報任何在顧客部分的異常情況 7.?Builds high morale and motivation and sound employee relationships. 樹立高昂的斗志，并和員工相處融洽 8.?Rates performance of room attendants. 對客房服務(wù)員的表現(xiàn)作出評估 9.?Performs other duties as required by his supervisor or head of department 執(zhí)行上級及部門負(fù)責(zé)人要求的其他工作。 JOB SPECIFICAITON 職位要求 1.?Under 55 years old 55歲以內(nèi) 2.?10years’ experience 10年工作經(jīng)驗 3.?Aggressive and personable 有進取心的，外貌姣好

一、BASIC FUNCTION基本職責(zé) 有責(zé)任組織協(xié)調(diào)所有活動相應(yīng)負(fù)責(zé)人，包括食物和飲料的準(zhǔn)備和服務(wù)。 二、DUTIES AND RESPONSIBILITIES職責(zé)和任務(wù) 1.組織協(xié)調(diào)各部門和餐廳相關(guān)人員的事宜。 2.制定餐廳區(qū)域員工的排班表；為員工培訓(xùn) 3.?根據(jù)當(dāng)天的宴會單和生意情況,制定員工的每日工作，檢查員工儀容儀表. 4.根據(jù)存貨情況,批準(zhǔn)每個部門的請購申請單.確保倉庫中的食品和飲料充足,批準(zhǔn)必須的申請. 5.處理每個餐廳的客人投訴和問題.對于其不在時發(fā)生的客人投訴和問題,檢查各部門每天的日志薄. 6.批準(zhǔn)采購申請單,過失單,備忘錄,損耗單及其他辦公室內(nèi)部備忘錄.有義務(wù)使酒店各項服務(wù)的成本運作降到最低. 7.確保餐飲部各部門的干凈,有條理,可運作;檢查柜臺的擺設(shè),包括準(zhǔn)備工作,服務(wù)區(qū)域,客房服務(wù)及食品室等. 8.培訓(xùn)員工的各項服務(wù)標(biāo)準(zhǔn);對于其有可能參與制定的酒店運作規(guī)則,監(jiān)督其員工實行并符合標(biāo)準(zhǔn). 9.每隔一段時間召開的餐飲部員工大會,使酒店的各項規(guī)則準(zhǔn)確傳達給每位員工. 10.建立起一些相關(guān)的標(biāo)準(zhǔn),如用餐區(qū)域發(fā)放多少塊毛巾,每位員工服務(wù)多少客人和勞動力的花費目標(biāo)等. 11.確保器械,用具,餐具,廚房用具及其他用具的正確使用. 12.確保全餐廳的整潔和衛(wèi)生. 13.監(jiān)控物品和器械的盤底情況. 14.和銷售經(jīng)理協(xié)調(diào),搞好餐廳的促銷活動和特別的活動. 15.履行每個餐廳主管應(yīng)有的職責(zé)及其他以后相應(yīng)制定出的職責(zé). 三、JOB SPECIFICATION工作要求 1.大專畢業(yè), 熱于從事酒店經(jīng)理工作或有相關(guān)經(jīng)驗 2.西餐廳餐飲服務(wù)至少5年經(jīng)驗, 3.儀表端莊, 業(yè)務(wù)培訓(xùn), 良好的人際關(guān)系, ?口頭和書面表達能力強. 4.?培訓(xùn)服務(wù)人員經(jīng)驗豐富

BASIC FUNCTION基本職能 Supervises and participates in the activities of personnel responsible for accomplishing special projects, acting on trouble reports and performing preventive maintenance jobs relative to building facilities. 管理和參與所有特別工程的施工，解決問題報告以及進行建筑設(shè)備方面的保護性維護工作。 Operates, repairs and maintains boiler, centralized A/C units, heating units, water softener, cooling towers, water pumps and other electro-mechanical and plumbing systems. 運行，維修和保養(yǎng)鍋爐，主要包括空調(diào)，熱交換器，軟水器，冷卻塔，水泵以及其他電力管道系統(tǒng)。 DUTIES AND RESPONSIBILITIES 職責(zé)和責(zé)任 1.?Assigns, supervises and participates in the activities of personnel involved in the accomplishment of special projects and trouble reports in accordance with standard procedures and priorities. 根據(jù)標(biāo)準(zhǔn)程序和優(yōu)先權(quán)分配，管理和參與涉及特別工程完工及問題報告的所有活動。 2.?Ensures that all building facilities are maintained in good condition and for this purpose assigns, distributes workload to subordinates; organizes work assignments, directs and leads subordinates and ensures that jobs are done in accordance with established standards and procedures. 確保所有建筑設(shè)備都良好保存，并以此給下屬分配工作；組織工作的分配，指導(dǎo)及領(lǐng)導(dǎo)下屬，確保工作按標(biāo)準(zhǔn)程序和優(yōu)先權(quán)進行。 3.?Follow-up assignments of subordinates; checks and audits work. 跟蹤下屬被分配的工作的完成情況；檢查審計工作。 4.?Implements the schedule of preventive maintenance on guest rooms and public areas. 履行客房及公共區(qū)域保護性保養(yǎng)計劃。 5.?Prepares requisitions of materials needed. 準(zhǔn)備工作所需材料。 6.?Trains his subordinates to perform in accordance with hotel standards and established operating procedures. 培訓(xùn)下屬按酒店標(biāo)準(zhǔn)工作以及建立運作程序。 7.?Performs other duties as required by his supervisor or head of department 執(zhí)行上級及部門負(fù)責(zé)人要求的其他工作。 JOB SPECIFICATION 職位要求 1.?Minimum of 5 years’ experience in hotel building facilities 至少5年酒店設(shè)備工作經(jīng)驗。 Knowledgeable in building facilities, familiar with overall operations of the Engineering 2.?Department. 酒店設(shè)備知識豐富，熟悉酒店工程部的所有運作。? 3.精通水、電（高低壓、弱電），及持有相關(guān)必備的證件

BASIC FUNCTION基本職能 Performs painting and varnishing jobs. 執(zhí)行客房和公區(qū)維護保養(yǎng)，包括水電、設(shè)備、涂料，油漆等的工作。 DUTIES AND RESPONSIBILITIES 職責(zé)和責(zé)任 1.?Performs painting and varnishing work. 執(zhí)行客房和公區(qū)維護保養(yǎng)工作。 2.?Prepares daily accomplishment report. 準(zhǔn)備日常所完成工作的報告。 3.?Prepares and picks-up maintenance supply and materials. 準(zhǔn)備和提供維修及維修材料。 4.?Responsible for maintaining cleanliness and orderliness of work area. 負(fù)責(zé)維護工作區(qū)域的整潔有序。 5.?Renders service calls as may be required. 提供所要求的服務(wù)。 6.?Performs other duties as required by his supervisor or head of department 執(zhí)行上級及部門負(fù)責(zé)人要求的其他工作。 JOB SPECIFICATION 職位要求 1.?At least high school level or its equivalent 至少高中畢業(yè)或此相同水平。 2.?Minimum of 5 year’s experience 5年以上工作經(jīng)驗。

BASIC FUNCTION基本職能 Responsible for planning, organizing, leading, supervising, co-coordinating, auditing and participating in the activities of Front Desk personnel. 負(fù)責(zé)計劃，組織，領(lǐng)導(dǎo)，主管，協(xié)調(diào)，審核和參加前臺員工的日常工作。 DUTIES AND RESPONSIBILITIES責(zé)任和義務(wù) 1.?Supervises, co-ordinates and participates in the activities of the Front Desk staff such as: 主管，協(xié)調(diào)并參與前臺員工的日常工作，如： (a) Handle room reservation information 、rooming guests處理客房預(yù)定、為客人分房 (b)?controlling and handling guestroom keys, messages, mail控制和處理客人房間的鑰匙，信息和信件 (c)?giving out information提供信息 (d)?keeping and up-to-date minute inventory of rooms for room sale及時更新房間情況以便銷售房間 (e)?maintaining relevant records for statistical report保留相關(guān)記錄以備統(tǒng)計報告 (f)?maintaining accurate file of guest history/registration cards保留準(zhǔn)確的客人歷史/登記卡的檔案 (g)?accuracy of room rack and the alphabetical rack提供準(zhǔn)確的客房入住率 (h)?Ensures that enough Telephone Operators are available to service calls at all times, that all calls are handled properly. 確保時刻保持接線員人數(shù)充足，能及時適當(dāng)?shù)慕与娫挕?2.Ensures that the activities of all Front Desk staff are performed on the basis of established procedures and standards. 確保所有前臺員工的日常工作根據(jù)擬定的程序和標(biāo)準(zhǔn)進行 3.Ensures correctness of information in guest folio, i.e. bills, room rates etc; initials them before handing to the Front Office Cashier. 保證客人編碼，電子賬單，房價等信息的準(zhǔn)確性，在將他們交給前廳出納之前檢查一遍 4.Ensures that guest needs, inquiries, complaints are properly handled and accommodated. 確保客人的需求，詢問，投訴適當(dāng)處理和調(diào)解了 5.?Checks list of arrivals for the day, takes note of VIPs and other special instructions and requests and implements them. 監(jiān)察每天的到達客人名單，記錄下貴賓客人和其他特別指示或要求并根據(jù)要求完成 6.?Co-ordinates closely with Housekeeping in keeping-up with the status of the guest rooms; maintains proper functioning of room status systems. ?與客房部密切合作留意客人的房態(tài)，適當(dāng)操作房態(tài)系統(tǒng) 7.?Reconciles room status report of Housekeeping with that of Front Office, advises Assistant Front Office Manager of any discrepancy. 將客房部的房態(tài)報告與前廳部的比較，一旦有任何差異通知前廳部經(jīng)理 8.?Advises Housekeeping, Room Service, Telephone and other affected departments through proper form or by telephone of all check-ins and checks-outs, cash basis and advance payment registrations, rate and 以適當(dāng)方式或通過電話通知客房部，客房服務(wù)部，電話和其他有關(guān)部門所有客人登 記入住和結(jié)賬的情況，付現(xiàn)金和預(yù)付金登記，房價，等等。 9. ?Performs other duties as required by his supervisor or head of department 執(zhí)行上級及部門負(fù)責(zé)人要求的其他工作。 JOB SPECIFICATION 職位條件 1.?College graduate 大學(xué)專科畢業(yè) 2.?At least 3 years’ experience in a hotel of international standard 至少3年以上在國際標(biāo)準(zhǔn)酒店工作經(jīng)驗 3.?Must be familiar with Front Office operations 必須熟悉前廳部的操作 4.?Personable and neat ?氣質(zhì)佳，頭腦靈敏 5.?Verbal and written facility 口頭表達和書面表達能力良好 6.??General knowledge of overall operations and activities of the Hotel 對酒店總體操作的總體知識了解

【崗位職責(zé)】 1、 根據(jù)部門經(jīng)理制定的銷售方針，具體執(zhí)行對該市場的銷售工作。 2、 掌握報所管轄地區(qū)的旅游市場動態(tài)，根據(jù)市場、旅行社的變化和全年淡旺季及酒店的客房預(yù)訂狀態(tài)。 3、 根據(jù)酒店的整體銷售計劃，結(jié)合管轄市場的特點，提出具體的促銷計劃和切實可行的配額方案。 4、 擴大管轄市場的銷售網(wǎng)絡(luò)，熟悉該地區(qū)的旅游機構(gòu)、旅行社、交通、預(yù)訂銷售網(wǎng)絡(luò)的業(yè)務(wù)特點和操作方式。 5、 協(xié)助部門經(jīng)理作好所轄地區(qū)的銷售的產(chǎn)品分配管理工作，提高酒店入住率和經(jīng)濟效益。 6、 每月向銷售部經(jīng)理匯報當(dāng)月的銷售情況并提出下月的工作計劃。 【崗位要求】 1、?高中以上學(xué)歷，市場營銷、酒店管理相關(guān)專業(yè)優(yōu)先。 2、 能準(zhǔn)確了解酒店對外銷售方針、政策，通過對市場的了解，有計劃地開展銷售業(yè)務(wù)工作，在促銷中，能靈活運用酒店的政策和價格。 3、 能夠根據(jù)銷售部制定的銷售計劃，結(jié)合所管轄地區(qū)的市場情況，提出切實可行的銷售方案，并能協(xié)助市場營銷總監(jiān)制定適合該地區(qū)銷售的具體計劃。 4、 能根據(jù)該地區(qū)對外銷售業(yè)務(wù)的實際需要，對國內(nèi)外旅游市場進行調(diào)查，并對當(dāng)?shù)鼐频戤a(chǎn)品市場供求關(guān)系做出分析，提供有關(guān)資料及可行性方案。 5、 在促銷活動中，能與旅行社，代理商和有關(guān)專業(yè)人士建立密切的業(yè)務(wù)關(guān)系，有較高的社交能力。

BASIC FUNCTION基本職能 管理和協(xié)調(diào)前廳部工作，其中包括房間預(yù)定，房價信息，客房分配，信件郵寄信息查詢，行李寄存服務(wù)和電話轉(zhuǎn)接等。 一、DUTIES AND RESPONSIBILITIES責(zé)任和義務(wù) 確保能以適當(dāng)?shù)倪\作程序進行以下操作: 1. 最大客房入住率。 2. 維持酒店的最高可能平均房價。 3. 客房的正常條件及可用性及時更新。 4.除非有無效原因而拒絕，否則要接受客房預(yù)定。 5.檢查貴賓房間及有關(guān)貴賓的到達。 6. 團隊預(yù)定情況與銷售部保持一致。 7. 與銷售部經(jīng)理及駐店經(jīng)理討論可能的關(guān)店日期，控制酒店的開店與關(guān)店日期。 8. 鑰匙控制。 9.確保部門和班次之間高效地收發(fā)信件和信息以保持良好溝通。 10.對可能發(fā)生的房間變動的控制并對變動做出解釋。 11. 預(yù)期日、周、月客房占用率與實際占用率對比衡量，將變動記錄下來并記入成功預(yù) 報賬目。做前廳部年度預(yù)計報表。 12.即時的準(zhǔn)確房態(tài)。 13.擬定有關(guān)預(yù)期客房入住率，預(yù)定模式，預(yù)期登記入住和結(jié)賬的管理的書面報告。 14.控制每天的員工人數(shù)與工作日程的匹配來節(jié)約工資。 15.與人事部協(xié)作進行員工雇用與培訓(xùn)的事宜。 16.提升和協(xié)助擬定酒店員工有關(guān)政策，如禮儀計劃，工作表現(xiàn)記錄，假期，等等。 17.員工周期表現(xiàn)評估。 18.主管前廳部會議。 19.其他可能分配的相關(guān)功能的表現(xiàn)。 20. 執(zhí)行上級要求的其他工作。 二、JOB SPECIFICATION 職位條件 1. 大學(xué)專科畢業(yè)以上或同等經(jīng)驗 2. 五年以上從事前廳部工作經(jīng)歷 3. 口頭表達和書面表達能力強 4.風(fēng)度不凡，要求上進 5. 25歲以上 6.必須有銷售部和客房部工作經(jīng)驗并且必須了解和具有與密切合作部門協(xié)作的能力 7.人際關(guān)系良好

【崗位職責(zé)】 1、負(fù)責(zé)客房部的整體經(jīng)營和運作；分配督導(dǎo)員工工作，制定工作計劃。 2、確保部門成本及各項費用，得以良好的控制。 3、根據(jù)酒店的運營標(biāo)準(zhǔn)，隨時對房間和設(shè)施設(shè)備及各項物品進行檢查。 4、制定部門的年度預(yù)算，并確保部門的經(jīng)營費用控制在預(yù)算之內(nèi)。 5、檢查客房部的設(shè)施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率。 6、組織編制部門工作程序及工作考評。 【崗位要求】 1、專科畢業(yè)學(xué)歷或同等以上。 2、有3年以上同星級客房管理工作經(jīng)驗。 3、熟悉客房部專業(yè)知識，熟練使用電腦，持有客房部經(jīng)理上崗證或資格證書。 4、掌握熟悉客房管理、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。 5、具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營能力以及文字表達能力和信息管理能力。

崗位職責(zé) 1.?在整個工作過程中，始終保持高度的客戶服務(wù)意識； 2.?熟悉部門服務(wù)標(biāo)準(zhǔn)； 3.?保留活動記錄； 4.?協(xié)助制定部門休假計劃； 5.?確定標(biāo)準(zhǔn)培訓(xùn)及評估的實施； 6.?根據(jù)部門目標(biāo)及反饋，經(jīng)常性的對員工及團隊的表現(xiàn)加以評估； 7.?確保所有安全及衛(wèi)生程序的執(zhí)行；? 8. 完成上級交辦的其他工作。 任職要求 1.?1~3年在四/五星級酒店的相關(guān)管理經(jīng)驗； 2.?具有較強的團隊精神； 3.?具備一定的領(lǐng)導(dǎo)和人員管理技能，附加培訓(xùn)技能； 4.?具備較好的人際處理能力并關(guān)注細(xì)節(jié)； 5. 能有效抗壓并有效處理業(yè)務(wù)繁忙時的工作。崗位職責(zé) 1.?在整個工作過程中，始終保持高度的客戶服務(wù)意識； 2.?熟悉部門服務(wù)標(biāo)準(zhǔn)； 3.?保留活動記錄； 4.?協(xié)助制定部門休假計劃； 5.?確定標(biāo)準(zhǔn)培訓(xùn)及評估的實施； 6.?根據(jù)部門目標(biāo)及反饋，經(jīng)常性的對員工及團隊的表現(xiàn)加以評估； 7.?確保所有安全及衛(wèi)生程序的執(zhí)行；? 8. 完成上級交辦的其他工作。