【崗位職責(zé)】 1. 負(fù)責(zé)品酒課程的培訓(xùn)和銷售 2. 用高品質(zhì)的服務(wù)維護(hù)客戶忠誠(chéng)度 3. 負(fù)責(zé)度假村內(nèi)所有酒水的管理，儲(chǔ)藏和采購(gòu) 【崗位要求】 1. 需要有WSET證書 2. 有相關(guān)工作經(jīng)驗(yàn)優(yōu)先 3. 須掌握具備基礎(chǔ)英語(yǔ)和流利的普通話，掌握其它外語(yǔ)者（法語(yǔ)、日語(yǔ)及韓語(yǔ)等）更佳 4. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國(guó)際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂(lè)活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國(guó)際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

職位描述: 1. 用英語(yǔ)為賓客提供優(yōu)質(zhì)的酒水服務(wù)。 2. 出品酒水并進(jìn)行收費(fèi)酒水的銷售。 3. 吧臺(tái)的日常和月盤點(diǎn)，填寫銷售盤點(diǎn)表。 4. 吧臺(tái)日常酒水的申領(lǐng)，補(bǔ)充和保管。 5. 吧臺(tái)設(shè)備、用品的保養(yǎng)使其正常運(yùn)轉(zhuǎn)。 6.協(xié)助副經(jīng)理進(jìn)行部分管理 任職條件: 1.能使用英語(yǔ)進(jìn)行日常溝通。 2.兩年以上酒水出品經(jīng)驗(yàn)，一定的管理經(jīng)驗(yàn) 3.良好的酒水知識(shí)，熱愛(ài)本職工作，有責(zé)任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國(guó)際自助餐廳 3. 吧臺(tái)飲料暢飲 4. 度假村內(nèi)所有娛樂(lè)活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用 5. 機(jī)場(chǎng)接送服務(wù) 6. 工作滿一年往返度假村和住址機(jī)票 7. 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn) 8. 國(guó)際化G.O團(tuán)隊(duì) 9. 擁有登臺(tái)演出的機(jī)會(huì) 10. 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì) 11. Club Med海外度假村免費(fèi)房間 12. 快速晉升通道

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

【崗位職責(zé)】 1、指導(dǎo)和監(jiān)督餐廳的日常工作，保證經(jīng)營(yíng)業(yè)務(wù)的正常進(jìn)行。 2、組織安排員工的工作，監(jiān)督制定排班表，招聘新員工，制訂培訓(xùn)計(jì)劃。 3、評(píng)估員工的工作表現(xiàn)，保證執(zhí)行各項(xiàng)規(guī)章制度，解決有關(guān)問(wèn)題。 4、發(fā)展良好的客際關(guān)系，為客人進(jìn)行特殊服務(wù)，處理客人投訴。 5、協(xié)助擬定菜肴推銷方案并做好餐廳促銷工作。 6、協(xié)調(diào)餐廳與廚房之間的關(guān)系，及時(shí)反饋信息，建立以客人為中心的服務(wù)意識(shí)。 【崗位要求】 1、 大專及以上學(xué)歷，2年以上餐廳工作經(jīng)驗(yàn)； 2、具備良好的英語(yǔ)基礎(chǔ)，能用英語(yǔ)與客人介紹菜品及解決客人需求； 3、具備一定的策劃能力，有大型市場(chǎng)活動(dòng)推廣經(jīng)驗(yàn)尤佳； 4、具有敏感的商業(yè)和市場(chǎng)意識(shí)，分析問(wèn)題及解決問(wèn)題能力強(qiáng)； 5、具備良好的溝通合作技巧及團(tuán)隊(duì)建設(shè)經(jīng)驗(yàn)。

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards

1、負(fù)責(zé)食物酒水的點(diǎn)單；為客人服務(wù)酒精/非酒精飲料和食物，據(jù)餐廳的特殊情況直接服務(wù)和指揮紳士淑女 服務(wù)客人，檢查賬單，協(xié)助餐廳區(qū)域的維修和設(shè)備保養(yǎng); 2、熟悉掌握預(yù)定系統(tǒng)的使用，掌握萬(wàn)豪旅享家計(jì)劃; 3、指揮和協(xié)助咨客在客人到達(dá)的時(shí)候問(wèn)候客人并將客人帶到座位上，確保為客人提供做好的服務(wù); 4、預(yù)見(jiàn)客人的需求，了解客人的反饋和意見(jiàn)并及時(shí)與紳士淑女進(jìn)行溝通，確?？腿说臐M意; 5、積極完成經(jīng)理布置的所有任務(wù)。 任職資格: 1、大專及以上學(xué)歷優(yōu)先; 2、熟練使用各種辦公軟件; 3、普通話及英語(yǔ)熟練; 4、兩年相關(guān)工作經(jīng)驗(yàn)；有奢華酒店工作經(jīng)驗(yàn)者優(yōu)先; 5、兩年管理經(jīng)驗(yàn)。

1、負(fù)責(zé)食物酒水的點(diǎn)單；為客人服務(wù)酒精/非酒精飲料和食物。根據(jù)餐廳的特殊情況直接服務(wù)和指揮紳士淑女服務(wù)客人。檢查賬單，協(xié)助餐廳區(qū)域的維修和設(shè)備保養(yǎng); 2、在經(jīng)理的指引下提高營(yíng)業(yè)點(diǎn)的客人滿意度以及收入; 3、根據(jù)部門的運(yùn)作程序?yàn)榧澥渴缗峙淙蝿?wù)和職責(zé); 4、預(yù)見(jiàn)客人的需求，無(wú)論多晚對(duì)所有客人的要求都要迅速做出回應(yīng)。與客人建立一個(gè)良好的關(guān)系; 5、了解客人的反饋和意見(jiàn)并及時(shí)與紳士淑女進(jìn)行溝通，確保客人的滿意; 6、積極完成經(jīng)理布置的所有任務(wù)。 任職資格: 1、大專及以上學(xué)歷優(yōu)先; 2、熟練使用各種辦公軟件; 3、普通話及英語(yǔ)熟練; 4、兩年相關(guān)工作經(jīng)驗(yàn)；有奢華酒店工作經(jīng)驗(yàn)者優(yōu)先; 5、兩年管理經(jīng)驗(yàn)。

1. 協(xié)助領(lǐng)班的管理人員為客人的食物酒水點(diǎn)單； 2. 為客人服務(wù)酒精/非酒精飲料和食物,根據(jù)餐廳的特殊情況直接服務(wù)客人，檢查賬單，協(xié)助餐廳區(qū)域的維修和設(shè)備保養(yǎng)； 3.?在經(jīng)理的指引下提高營(yíng)業(yè)點(diǎn)的客人滿意度。 任職資格： 1. 良好的溝通能力和服務(wù)意識(shí)； 2. 接受優(yōu)秀實(shí)習(xí)生。

MAJOR RESPONSIBILIES?責(zé)任概要?: 1.?Directly responsible for the Sanitation of all Culinary & Front of House operational areas. 直接負(fù)責(zé)所有烹飪及客服區(qū)域的清潔消毒工作. 2.?Maintain China, Glass & Silver inventory, labor & supplies costs within Budgeted guidelines. 在預(yù)算規(guī)定內(nèi)維護(hù)瓷器,玻璃器皿及銀器的盤點(diǎn), 勞動(dòng)力及供應(yīng)商品的成本問(wèn)題. 3.?Maintain clean & sanitized food preparation areas including all production equipment. 保證食品加工區(qū)域的生產(chǎn)設(shè)備清潔及經(jīng)過(guò)消毒 4.?Responsible for the proper cleaning & storage of all dishes & serving equipment. 負(fù)責(zé)正確的清洗及所有餐碟及服務(wù)設(shè)備的存放. 5.?Responsible for the supervision of all trash removal to be dispose in garbage rooms. 負(fù)責(zé)所有的廢棄物統(tǒng)一回收到垃圾房. 6.?Responsible for maintaining the cleanliness of floor, wall, ceiling and exhaust hoods for all food preparation areas. 負(fù)責(zé)維護(hù)所有食物準(zhǔn)備區(qū)域的地面, 墻壁, 天花板及排風(fēng)管道的清潔. 7.?Responsible for the weekly cleaning & dish room supplies order. 負(fù)責(zé)每周清潔及洗碗房的配件申購(gòu). 8.?Maintain China and silver level accordance with guidelines set by Director of Food & Beverage. ?Participate in monthly and quarterly China Inventory. 維護(hù)餐飲總監(jiān)設(shè)定的瓷器和銀器的級(jí)別. 參與每月及每季度的瓷器盤點(diǎn). 9.?Enforce Marriott’s 43?point Sanitation Checklist by having all Kitchens inspected on a monthly basis. 督促萬(wàn)豪43點(diǎn)自測(cè)每月按時(shí)完成. 10.?Constantly spot-check equipment for sanitation, safety and proper working condition. 堅(jiān)持做好設(shè)備清潔消毒檢查, 安全和正確的工作狀況. 11.?Attend BEO and other related meeting, as appropriate. 固定參加宴會(huì)統(tǒng)籌會(huì)議及其他相關(guān)會(huì)議. 12.?Ensure daily Sanitation inspections are made and follow –up 確保制定日常衛(wèi)生檢查并做好跟蹤工作. 13.?Accurately forecast business demands on a weekly basis to ensure efficient staffing. 正確根據(jù)每周營(yíng)業(yè)狀況安排有效率的人員配備. 14.?Responsible for all accounting and billing procedures within Stewarding operations. 負(fù)責(zé)在管事部范圍內(nèi)所有有關(guān)的財(cái)務(wù)及帳單. ?SPECIFIC DUTIES?工作任務(wù) : 1.?To ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s. 確保了解和執(zhí)行萬(wàn)豪的營(yíng)運(yùn)服務(wù)標(biāo)準(zhǔn)及酒店本地營(yíng)運(yùn)服務(wù)標(biāo)準(zhǔn). 2.?Enforce operational Standards that are reviewed periodically, updated and improved. 確保營(yíng)運(yùn)標(biāo)準(zhǔn)周期性地被鞏固, 更新及執(zhí)行. 3.?Responsible to maintain the overall welfare of our Associates by providing them with the training and resources to take care of our guests. 通過(guò)培訓(xùn)員工和提供資源來(lái)維護(hù)所有員工的福利使他們關(guān)照我們的客人. 4.?To ensure the efficient scheduling of supervisors and associates. 保證員工及主管的班表安排及時(shí)有效 5.?To be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD. 和財(cái)務(wù)及人事部負(fù)責(zé)控制員工勞動(dòng)時(shí)間和工資系統(tǒng). 6.?To develop and implement Supervisor & Associate training plans on a monthly and quarterly basis in conjunction with HRD. 聯(lián)合人事部經(jīng)理每月一同開發(fā)員工和主管的培訓(xùn)計(jì)劃. 7.?To implement a departmental daily “15 Minute” training program. 完成部門每日15分鐘培訓(xùn)項(xiàng)目 8.?To be responsible for the execution of Associate reviews, ensuring appraisals in a professional and timely manner. 負(fù)責(zé)員工的鞏固和執(zhí)行, 確保員工按時(shí)和專業(yè)地完成任務(wù). 9.?To supervise all aspects of Associate management including hiring and discipline in conjunction with the Executive Chef. 協(xié)同總廚招聘及培訓(xùn)員工. 10.?To train subordinate supervisors in effective “coaching and counselling” and the correct process of progressive discipline. 培訓(xùn)主管 “談話及記錄” 的方式及正確訓(xùn)誡和糾正. 11.?To conduct an effective monthly Associate meeting with minutes and P&A forwarded to the GM, F&B and HRD. 每月召開月度員工會(huì)議并做好會(huì)議記錄, 轉(zhuǎn)發(fā)總經(jīng)理, 餐飲總監(jiān)及人事總監(jiān) 12.?To practice “open door” policy to all Associates. 對(duì)員工執(zhí)行開門政策 13.?Periodically plan outside Associates activity to promote teamwork. 定期安排外出員工活動(dòng)提高團(tuán)隊(duì)合作精神. 14.?To be responsible for maintaining outlet safety at all times. 任何時(shí)間均負(fù)責(zé)維護(hù)部門安全. 15.?To be responsible for asset management of all outlet property and facilities. 負(fù)責(zé)管理所有部門和設(shè)施的可利用資源. 16.?Conduct a preventative maintenance inspection on a monthly basis. 每月召開安全預(yù)防自查. 17.?Promote positive inter-departmental relations through candid communication and cooperation. 通過(guò)坦率的溝通和協(xié)調(diào)發(fā)展與部門間的關(guān)系. 18.?Ensure all Associates follow all job safety regulations and all hazards are reported to Loss Prevention and Engineering. 保證員工遵循所有工作相關(guān)的安全準(zhǔn)則并將潛在問(wèn)題報(bào)告保安部及工程部. 19.?Perform any reasonable request made of management which is not life threatening or against the law. 在法律允許范圍內(nèi)和沒(méi)有人生威脅的情況下管理并提出合理的要求.

【崗位職責(zé)】 1.具體負(fù)責(zé)樓面的日常運(yùn)轉(zhuǎn)和管理工作，保證以舒適的就餐環(huán)境、良好的服務(wù)來(lái)吸引客源，通過(guò)向客人提供規(guī)范的服務(wù)程序，高標(biāo)準(zhǔn)的優(yōu)質(zhì)服務(wù)，來(lái)獲取最佳的經(jīng)濟(jì)效益和社會(huì)效益； 2.負(fù)責(zé)簽署樓面各種用品的領(lǐng)用單、設(shè)備維修單、損耗報(bào)告單等，保證樓面的正常運(yùn)行； 3.負(fù)責(zé)與相關(guān)部門的工作協(xié)調(diào)，發(fā)現(xiàn)問(wèn)題及時(shí)處理并尋求新的解決方案； 4.員工的儀容儀表，督導(dǎo)員工保持始終如一的衛(wèi)生標(biāo)準(zhǔn)； 5.營(yíng)業(yè)期間堅(jiān)持在第一戰(zhàn)線，加強(qiáng)餐中巡視，發(fā)現(xiàn)并糾正服務(wù)中出現(xiàn)的問(wèn)題，處理各種突發(fā)事件；熱情待客、主動(dòng)與顧客交流，迎送重要客人并在服務(wù)中給以特殊關(guān)照。記錄賓客信息，做好客源開發(fā)與維護(hù)； 6.處理賓客的抱怨和不滿，認(rèn)真解決客人的投訴，并將客人的投訴意見(jiàn)及時(shí)向上級(jí)報(bào)告。 【崗位要求】 1.有良好的團(tuán)隊(duì)領(lǐng)導(dǎo)精神及執(zhí)行力。工作認(rèn)真負(fù)責(zé)，作風(fēng)正派； 2.熟悉餐飲前廳的經(jīng)營(yíng)管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神； 3.高端餐飲及酒店同崗位3年以上管理經(jīng)驗(yàn)者優(yōu)先考慮。 該職位為項(xiàng)目?jī)?chǔ)備，項(xiàng)目地點(diǎn)為山西太原、廣東珠海、浙江杭州、陜西西安

Major?Function??主要職能?: To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction. 無(wú)論作什么,都是為了向客人提供優(yōu)良的服務(wù)，使顧客滿意。 To adhere to the three steps of service to all our guests: 為顧客服務(wù)的三個(gè)步驟: 1.?A warm and sincere greeting. Use the guest name, if and when possible. ??????真誠(chéng)熱情的問(wèn)候，盡可能使用顧客的名字。 2.?Anticipation and compliance with guest needs. 預(yù)計(jì)并滿足顧客的需要。 3.?Fond farewell. Give them a warm good-bye and use their name, if and when possible ????禮貌的道別，盡可能使用顧客的名字和他們說(shuō)再見(jiàn)。 To assist the Restaurant Manager in the day to day operations of the restaurant in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins. 協(xié)助經(jīng)理負(fù)責(zé)餐廳每天的運(yùn)營(yíng)，努力降低成本、提高收入、特別是要使顧客滿意、員工滿意和使利潤(rùn)最大化。 ? ? Specific?Duties?工作任務(wù)?: Operations??運(yùn)營(yíng)? 1.?Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities. ????????????通過(guò)的回顧歷史記錄和預(yù)測(cè)的方法協(xié)助準(zhǔn)備部門年度預(yù)算，有助于發(fā)展部門收入的預(yù)算目標(biāo)。 ?????????? 2.?Assist in accurately forecasting business demands to ensure efficient staffing & food production. 協(xié)助精確預(yù)測(cè)商業(yè)需求確保員工安置及食品制作。 3.?Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s. 確保了解并執(zhí)行萬(wàn)豪的SOP和酒店的LSOP原則。 4.?Enforce operational Standards that are periodically reviewed & updated. 確保運(yùn)營(yíng)標(biāo)準(zhǔn)的周期性回顧與更新。 5.?Be responsible for maintaining outlet safety and sanitation standards at all times. 始終確保部門的安全和衛(wèi)生標(biāo)準(zhǔn)。 6.?Enforce Marriott’s 70-point sanitation checklist by having all outlets inspected on a monthly basis. 執(zhí)行萬(wàn)豪的70條衛(wèi)生標(biāo)準(zhǔn)，每月對(duì)部門進(jìn)行檢查。 7.?Be responsible for asset management of all outlet property and facilities. 負(fù)責(zé)本部門的所有固定資產(chǎn)和流動(dòng)資產(chǎn)。 8.?Conduct a preventative maintenance inspection on a weekly basis. ?????????????做好每月預(yù)防性的維修檢查。 9.?Enforce Marriott’s Principles of Hospitality at all times. 始終貫徹萬(wàn)豪熱情好客的原則。 10.?Above all, to lead by example through?a “hands on” approach to motivate our associates to?excel. 要成為員工的榜樣、深入到員工之中去引導(dǎo)員工取得成功。 ? Human?Resources人力資源 1.?Assist in the development and implementation of management training plans for subordinate managers and supervisors on a quarterly basis in conjunction with HRD. 協(xié)助經(jīng)理與人力資源部共同制定和實(shí)施對(duì)下級(jí)經(jīng)理、主管的季度管理培訓(xùn)計(jì)劃。 2.?Conduct a departmental daily “15 Minute” training program & Taste Panel.” 實(shí)行部門每天十五分鐘的培訓(xùn)和試餐。 3.?Assist in the execution of all associate performance reviews in a professional and timely manner. 從專業(yè)的角度為所有的員工做工作評(píng)估。 4.?Assist in conducting an effective monthly associate meeting with minutes and P&A forwarded ??????????????????????????????????????????????to the manager。 組織有效的每月部門例會(huì)，作好會(huì)議記錄并將記錄抄送餐廳經(jīng)理。 5.?Be responsible for the completion of the wage progress report on a weekly basis. 每周編輯工資（考勤）報(bào)表。 6.?Practice “open door” policy to all associates. 運(yùn)用“開放”的態(tài)度對(duì)待所有員工。 7.?Have monthly Rap Session for the all trainees and associates to understand their concerns to ??????retain. 每月對(duì)所有員工和實(shí)習(xí)生進(jìn)行一對(duì)一的訪談，了解他們的需要。 ? Administrative?行政 1.?Prepare efficient schedules for management and associates. 編定有效的部門排班表。 2.?Be responsible for all accounting and billing procedures in the outlets. 負(fù)責(zé)所有財(cái)務(wù)的程序在本部門得到執(zhí)行。 3.?Be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD. 通過(guò)與會(huì)計(jì)和人力資源部的工作，確保員工工作時(shí)間和薪水準(zhǔn)確無(wú)誤。 4.?Assist in planning outside associates activity to promote teamwork. 協(xié)助計(jì)劃員工社外集體活動(dòng)以促進(jìn)團(tuán)對(duì)精神。 5.?Promote positive inter-departmental relations through candid communication and cooperation. 通過(guò)坦率的交流與合作促進(jìn)部門內(nèi)部的關(guān)系。 6.?Respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner. 對(duì)于顧客的詢問(wèn)/關(guān)注，應(yīng)在24小時(shí)內(nèi)予以適當(dāng)?shù)拇饛?fù)。 7.?Perform any reasonable request made of management which is not life threatening or against the law. 在不涉及生命安全和違反法律的情況下，完成管理層布置的其他工作任務(wù)。 8.?Assist the completion of yearly Associate Opinion Survey and Annual Appraisal in a timely manner. 及時(shí)協(xié)助完成每年的員工意見(jiàn)調(diào)查工作和年終評(píng)估工作。 ? Marketing營(yíng)銷 1.?Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them. 了解所有的萬(wàn)豪獎(jiǎng)勵(lì)計(jì)劃和與之相關(guān)的記分程序. 2.?Assist in the development & execution of marketing plans for the outlet. 協(xié)助制定營(yíng)銷計(jì)劃并把他推向市場(chǎng)。 3.?Be aware of competitors in the market & assist in a competition analysis on a quarterly basis. 了解競(jìng)爭(zhēng)對(duì)手，每個(gè)季度作一次市場(chǎng)競(jìng)爭(zhēng)分析報(bào)告。

【崗位職責(zé)】 1.配合樓面經(jīng)理做好前廳日常管理工作，并與廚房保持密切聯(lián)系，確保樓面的服務(wù)質(zhì)量，直接對(duì)樓面經(jīng)理負(fù)責(zé)，嚴(yán)格執(zhí)行公司的規(guī)章制度，做好樓面經(jīng)理的助手，對(duì)領(lǐng)導(dǎo)分配的任務(wù)按時(shí)、按質(zhì)、按量完成； 2.檢查工作：每日檢查設(shè)備、家具、餐具的擺設(shè)及其完好情況，檢查服務(wù)用品及清潔衛(wèi)生，檢查庫(kù)存物資，檢查儀容儀表； 3.了解當(dāng)天的急推與估清，布置重點(diǎn)推銷菜式，了解當(dāng)餐用餐人數(shù)及要求，合理安排餐廳服務(wù)人員的工作，督促服務(wù)員做好清潔衛(wèi)生和餐、酒具的準(zhǔn)備工作； 4.熱情幫助，耐心輔導(dǎo)，搞好現(xiàn)場(chǎng)培訓(xùn)，并帶領(lǐng)屬下員工嚴(yán)格按操作規(guī)范進(jìn)行接待，要認(rèn)真檢查餐前工作、餐中督導(dǎo)和餐桌收尾，檢查物品、餐具擺放是否符合標(biāo)準(zhǔn)，隨時(shí)注意就餐人員動(dòng)態(tài)和服務(wù)情況，要在現(xiàn)場(chǎng)進(jìn)行指揮，遇VIP 客人接待，要親自上臺(tái)服務(wù)，以確保服務(wù)的高水準(zhǔn)； 5.加強(qiáng)與客人的溝通，了解客人對(duì)飯菜的意見(jiàn)，整理客人檔案情況，妥善處理客人的投訴和質(zhì)詢，并及時(shí)向經(jīng)理反映； 6.定期檢查設(shè)施設(shè)備和餐具盤點(diǎn)，做好公司的財(cái)產(chǎn)管理工作，制定并執(zhí)行衛(wèi)生標(biāo)準(zhǔn)，有問(wèn)題及時(shí)向經(jīng)理匯報(bào)； 7.注意服務(wù)員的表現(xiàn)，隨時(shí)糾正他們?cè)诜?wù)中的失誤、偏差，做好相關(guān)工作記錄，作為評(píng)選每月最佳員工的依據(jù)，做好員工考勤和評(píng)估工作； 8.熟練掌握店內(nèi)服務(wù)項(xiàng)目及出品的詳細(xì)情況，熟悉菜牌、酒水牌，熟記每天供應(yīng)的品種； 9.做好收市檢查工作，關(guān)閉所有門、窗、水、電、氣，做好安全和節(jié)電工作； 10.積極完成經(jīng)理交派的其它任務(wù)。 【崗位要求】 1.有良好的團(tuán)隊(duì)領(lǐng)導(dǎo)精神及執(zhí)行力，工作認(rèn)真負(fù)責(zé)，作風(fēng)正派； 2.熟悉餐飲前廳的經(jīng)營(yíng)管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神； 3.高端餐飲及酒店同崗位3年以上管理經(jīng)驗(yàn)者優(yōu)先考慮。 該職位為項(xiàng)目?jī)?chǔ)備，項(xiàng)目地點(diǎn)為山西太原、廣東珠海、浙江杭州、陜西西安

【崗位職責(zé)】 1.負(fù)責(zé)收銀區(qū)域衛(wèi)生，及時(shí)打掃服從上級(jí)工作分配； 2.負(fù)責(zé)公司的網(wǎng)絡(luò)推廣和文印工作，并服從上級(jí)調(diào)配； 3.熟悉菜肴價(jià)格，負(fù)責(zé)調(diào)整好收銀電腦系統(tǒng)，負(fù)責(zé)整理好電子菜單； 4每日上崗前，清點(diǎn)當(dāng)日備用金及商品備貨情況； 5.以顧客購(gòu)買的商品、菜肴或餐廳服務(wù)員出示的點(diǎn)菜單為準(zhǔn)，第一時(shí)間準(zhǔn)確無(wú)誤的打出消費(fèi)單； 6.營(yíng)業(yè)結(jié)束后，對(duì)營(yíng)業(yè)金額進(jìn)行盤點(diǎn)、核對(duì)并簽字，如有差錯(cuò)及時(shí)與餐廳主管聯(lián)系，經(jīng)查實(shí)后簽字（當(dāng)事人、餐廳主管、經(jīng)理）； 7.資金核對(duì)如有出入，由收銀員本人賠償； 8.收銀員對(duì)當(dāng)天營(yíng)業(yè)款經(jīng)盤點(diǎn)后立即上交，不得拖延，并把相關(guān)信息發(fā)給負(fù)責(zé)人； 9.遵守公司制度，對(duì)當(dāng)天工作進(jìn)行總結(jié)，聽取主管當(dāng)天工作總結(jié)及安排第二天工作； 10.負(fù)責(zé)店內(nèi)的所有財(cái)產(chǎn)的匯總和盤點(diǎn)工作。 【崗位要求】 1、1年以上收銀工作經(jīng)驗(yàn)，熟練操作收銀軟件系統(tǒng)； 2、為人誠(chéng)實(shí)，責(zé)任心強(qiáng)，具備良好的語(yǔ)言表達(dá)能力； 3、有良好的職業(yè)操守。 該職位為項(xiàng)目?jī)?chǔ)備，項(xiàng)目地點(diǎn)為山西太原、廣東珠海、浙江杭州、陜西西安

【崗位職責(zé)】 - 負(fù)責(zé)餐飲部行政管理工作,制定并實(shí)施餐飲經(jīng)營(yíng)的所有計(jì)劃。 - 負(fù)責(zé)實(shí)現(xiàn)部門的營(yíng)業(yè)收入指標(biāo)和利潤(rùn)指標(biāo)。 - 與行政總廚一起籌劃和設(shè)計(jì)菜單，開發(fā)當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品。 ?- 熟悉飯店管理理論、餐飲管理理論、營(yíng)銷學(xué)和服務(wù)心理學(xué)。 - 協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)。 -?制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 -?建全物資管理制度，對(duì)餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 【崗位要求】 - 酒店管理或相關(guān)專業(yè)大專以上學(xué)歷； - 工作經(jīng)驗(yàn)及年限：至少2年以上餐飲部負(fù)責(zé)人工作經(jīng)驗(yàn)； - 有戰(zhàn)略管理、組織變革管理、管理能力開發(fā)、市場(chǎng)營(yíng)銷、合同法、財(cái)務(wù)管理及談判技巧等方面的培訓(xùn)能力； -?精通本部門的業(yè)務(wù)知識(shí)，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 -?熟悉 食品原材料采購(gòu)、儲(chǔ)藏和廚房生產(chǎn)、餐廳服務(wù)全過(guò)程，善于安排各個(gè)環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 -?具有食品原材料加工、餐飲成本核算方面的知識(shí)。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。 -?具有社會(huì)活動(dòng)能力、組織領(lǐng)導(dǎo)工作能力和實(shí)際工作能力；善于調(diào)動(dòng)餐飲 部各級(jí)管理人員的積極性。

工作職責(zé)： 1、負(fù)責(zé)酒店餐飲的日常經(jīng)營(yíng)和管理。 2、研究分析市場(chǎng)狀況，了解客人的飲食需求. 根據(jù)酒店客人的飲食結(jié)構(gòu)和生活習(xí)慣，確定酒店餐飲工作經(jīng)營(yíng)和管理目標(biāo)； 3、根據(jù)酒店總體的預(yù)算要求，分析各月、年度的餐飲市場(chǎng)狀況，指導(dǎo)和審定餐飲部門的月、季、年度預(yù)算指標(biāo)； 4、參與和指導(dǎo)餐飲部，定期研究，制定食品推廣計(jì)劃和餐飲部推廣計(jì)劃，審定各種時(shí)令和特價(jià)菜單； 5、制訂服務(wù)標(biāo)準(zhǔn)和操作規(guī)程，檢查管理人員的工作和餐廳的服務(wù)態(tài)度，服務(wù)規(guī)程、出品部門的食品(飲品）質(zhì)量及各項(xiàng)規(guī)章制度的執(zhí)行情況，發(fā)現(xiàn)問(wèn)題及時(shí)糾正和處理； 6、定期檢查所屬部門的各項(xiàng)經(jīng)營(yíng)情況，會(huì)同財(cái)務(wù)部對(duì)所屬部門的各項(xiàng)成本預(yù)算進(jìn)行審定，有效地監(jiān)督和控制成本，保證所屬部門的綜合毛利。 7、激勵(lì)、培訓(xùn)本部門的員工。 任職資格： 1、大專及以上學(xué)歷，具有五年以上星級(jí)酒店工作經(jīng)驗(yàn)； 2、掌握一定的英語(yǔ)口語(yǔ)，并能進(jìn)行日常交流； 3、具有豐富的餐飲管理經(jīng)驗(yàn)，良好的客戶關(guān)系，語(yǔ)言、文字表達(dá)能力強(qiáng)； 4、熟悉國(guó)內(nèi)知名品牌食品的現(xiàn)狀及發(fā)展趨勢(shì)，能夠把握行業(yè)技術(shù)發(fā)展趨勢(shì)和發(fā)展動(dòng)向，對(duì)關(guān)鍵技術(shù)有獨(dú)到見(jiàn)解； 5、熟悉星級(jí)酒店籌開及運(yùn)營(yíng)標(biāo)準(zhǔn)和流程。